As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Wolfgang Hack service of appointment scheduling - WP-CronClosed   Amelia   Updated February 2, 2021 at 4:29pm   2 Most recent comment from [deleted]:Hi Wolfgang, The cron that could be set for Amelia is the one for the email notifications that require a cron to be sent - the notifications that have a clock icon next to their names on the Notifica ... Vinicius doubtClosed   Amelia   Updated February 2, 2021 at 4:24pm   2 Most recent comment from [deleted]:Hello Vinicius, Thank you for your purchase. There isn't a possibility to implement the template from there to Amelia Notifications , unfortunately. The Mailgun options set in Amelia -> Settings ... gestio Shortcodes packagesClosed   Amelia   Updated February 2, 2021 at 4:22pm   2 Most recent comment from [deleted]:Hello Gestio,It is possible to show one/specific package with a shortcode but only with the Catalog view in Amelia. This would be the shortcode with one package: [ameliacatalog package=1]where 1 woul ... gestio Manually manage a package reservationClosed   Amelia   Updated February 2, 2021 at 4:16pm   2 Most recent comment from [deleted]:Hi, Gestio!Thank you for choosing Amelia.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Only Customers can book appointm ... Oto Marabel automatically import customersClosed   Amelia   Updated February 2, 2021 at 3:56pm   2 Most recent comment from [deleted]:Hi, Oto!Thank you for choosing Amelia.Sorry to disappoint you but at the moment it is not possible to import the employees, customers, appointments, or any other data with the files. This is a request ... Scott McCarthy Error CodeClosed   Amelia   Updated February 2, 2021 at 2:45pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ScottGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Admin Democratest Split appointment with 2 attendees.Closed   Amelia   Updated February 2, 2021 at 12:44pm   4 Most recent comment from Aleksandar Vuković:Oh, I see.Unfortunately, that's how the plugin works at the moment. You can't hold your customer's payment info, so you wouldn't be able to create a new appointment with any other ... Alexis Problème dans la page de mon siteClosed   Amelia   Updated February 2, 2021 at 12:38pm   11 Most recent comment from Aleksandar Vuković:You're welcome, AlexisGlad I could be of assistance. gestio book last appointment (packages)Closed   Amelia   Updated February 2, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hello gestion, There isn't such possibility in Amelia with its current features, unfortunately. Customers can't book a past appointment in Amelia, unfortunately, only the admin can create ... Christian Vhenten shortcode not showing anything when unloggedClosed   Amelia   Updated February 2, 2021 at 12:02pm   5 Most recent comment from [deleted]:Hi there, You would need to exclude Amelia or the pages where Amelia is in that plugin, in order to use both plugins. One of our users shared this with us: SG support helped me to figure it out. The ... Paul Spalvieri Plug in updatesClosed   Amelia   Updated February 2, 2021 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello PaulWe included a fix for this issue in version 3.0.1, so after you update the plugin you should not face this anymore.The plugin still needs to go through a few more updates, so that we can con ... Filip Draganic WP Amelia BrokenClosed   Amelia   Updated February 1, 2021 at 8:55pm   2 Most recent comment from [deleted]:Hello Filip, I see this is a duplicate ticket, and I've replied to the other one regarding this matter , so we can continue solving the issue there. Thank you for understanding.NaravnoIf you ha ... Andre Multiple services at onceClosed   Amelia   Updated February 1, 2021 at 8:41pm   3 Most recent comment from [deleted]:Hello Andre, There isn't a possibility of booking several services at once in Amelia with the service booking, unfortunately. But this could be achieved with the Packages feature https://wpameli ... Apple Tree Stripe paymentsClosed   Amelia   Updated February 1, 2021 at 8:33pm   3 Most recent comment from [deleted]:Hello there, There isn't a possibility of connecting events to different Stripe accounts in Amelia, unfortunately. You can connect Amelia to only one Stripe/PayPal account. You can't instal ... Susan Foppe Duration settingClosed   Amelia   Updated February 1, 2021 at 6:27pm   3 Most recent comment from [deleted]:Hi, Susan!Sorry for the delayed response, we don't work on weekends.Glad to know you fixed it!Anyways, if you have any other questions, please contact us.