We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ray Hayes ICS for Employee?Closed   Amelia   Updated January 25, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:Hi again RayThank you for your suggestion, it has been forwarded to our development team, so they can work on it in the future.I personally connected multiple Outlook Calendars following our document ... [email protected] How ToClosed   Amelia   Updated January 25, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello [email protected],Apologies for replying a bit later, we don't work on weekends.1. There isn't a possibility to change the booking form/steps in Amelia if that is what you ar ... Eleni Mylona Custom FieldsClosed   Amelia   Updated January 24, 2021 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello EleniThank you for letting me know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Matthew Gerrish Database tablesClosed   Amelia   Updated January 24, 2021 at 12:46pm   2 Most recent comment from Aleksandar Vuković:Hello MatthewThose database tables are required for relations in the plugin. However, that doesn't have anything to do with your memory limit, and it doesn't impact the speed of the form. Y ... Philipp Scheucher Notifications translation?Closed   Amelia   Updated January 23, 2021 at 9:51pm   6 Most recent comment from Aleksandar Vuković:You're welcome Philipp, glad I could be of service.Melvin, thank you for your assistance here.We have some ideas about the integration with WMPL, and it's being developed. I don't have ... Philipp Scheucher Add Coupon missingClosed   Amelia   Updated January 23, 2021 at 9:47pm   4 Most recent comment from Aleksandar Vuković:You're welcome, PhilippGlad I could be of service! David No way to use coupons on packages.Closed   Amelia   Updated January 23, 2021 at 9:47pm   8 Most recent comment from Aleksandar Vuković:I don't have details on that, David, so you'll have to wait until Monday when our developers get in, in order to know what's different between a regular booking and Packages booking.E ... Pm Consulting Solutions Coupons don't workClosed   Amelia   Updated January 23, 2021 at 5:30pm   8 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help Virginie DUBOSCQ Display booking form issueClosed   Amelia   Updated January 23, 2021 at 5:26pm   7 Most recent comment from Aleksandar Vuković:You're welcome VirginieGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lukas Huggenberg Work hours and Buffer timesClosed   Amelia   Updated January 23, 2021 at 12:14pm   4 Most recent comment from Aleksandar Vuković:We've got a deal, LukasPlease let me know as soon as I'm able to access the website, and I'll gladly check what's causing this. Robert Packages and email with credentailsClosed   Amelia   Updated January 29, 2021 at 11:16am   9 Most recent comment from [deleted]:Hello Robert, Our developer fixed the issue with the payment that couldn't be seen - the issue was that when no appointments were booked when the package was bought , the payment couldn't ... Jesus Form Fields Class IDClosed   Amelia   Updated January 25, 2021 at 1:20pm   3 Most recent comment from Aleksandar Vuković:Hi again JesusUnfortunately, for this to work, you would need to change the source code. JS files are modified (minimized) in public version of plugin (in our development environment is accessible),  ... Reza Hojati One Column in customer detailsClosed   Amelia   Updated January 22, 2021 at 2:49pm   4 Most recent comment from Aleksandar Vuković:Thanks for the update, TimoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lohan VLAMINCK NotificationsClosed   Amelia   Updated January 22, 2021 at 1:55pm   4 Most recent comment from Aleksandar Vuković:Hello again LohanThis is not the default behavior of the plugin, and I assume you did this with some custom code? Can you please explain to me how you made this possible?Since it's not included i ... Lohan VLAMINCK CancelClosed   Amelia   Updated January 22, 2021 at 1:54pm   5 Most recent comment from Aleksandar Vuković:Hello again LohanTurns out there was a bug with the cancellation placeholders in version 3.0.1. Can you please update the plugin to v3.0.2, and then test again? The issue should've been resolve ...