We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Apple CalendarClosed   Amelia   Updated 3 weeks ago   14 Most recent comment from Stefan Petrov:Hi Robert, In that case, you can increase the maximum number of events returned per page in Integration settings. By default, this is configured to 50, but you can increase it to higher number. You ca ... Grim Long Mobile Issues with booking catalog   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Grim, Thank you again for all the details and the Loom video — it’s really helpful. We’ve noted this issue and passed it along to our developers so they can address it in a future update. ... George Options   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello George, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Richard Sherman Moving event attendee to different eventClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Sarah Ibrahim Assign location to serviceClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Sarah, Thanks for reaching out to us. Unfortunately, Amelia doesn’t currently offer a built-in feature to differentiate between online and face-to-face services. However, there is a practical wor ... Dohan Custom LocationClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Dohan, Thanks for reaching out to us. Unfortunately, there is no option for this feature within Amelia at the moment. The location shown on the last step is the one chosen by the customer, as this ... Jan Hudaček Some colors setting   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Jan, Thank you for reaching out! Could you please specify which exact elements you'd like to change from black to brown? This will help me provide more accurate guidance on how to adjust th ... James Package Boooking   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello James, Thank you for your understanding! We will definitely keep you updated and notify you once any of these changes are implemented. If you have any other questions or need further assistance, ... Jeanne appointments slots disabled without reason   Amelia   Updated 3 weeks ago   15 Most recent comment from Uroš Jovanović:Hello Jeanne, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Gareth Installation issuesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Gareth, Thanks for reaching out to us. The issue is related to maximum file size upload limit. There are a couple of ways to fix this. Feel free to check out this article for more information: Are ... Aleksandras Stančikas The panel and calendar in the Dashboard often do not load. The booking form on the website often does not load.Closed   Amelia   Updated 3 weeks ago   3 Most recent comment from Stefan Petrov:Hi Aleksandras, Thanks for reaching out to us. I’m seeing the same behavior on my end; however, the booking form is loading properly each time. Based on previous experience, this issue could be caus ... Mick Event filteringClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Mick, Apologies for the delayed answer. It is possible to edit it with the custom code, however, we do not provide customization services at this moment. For the time being, we only recommend sugge ... gerson [Bug] Customizing the booking form thank you pageClosed   Amelia   Updated 3 weeks ago   5 Most recent comment from Stefan Petrov:Hi Gerson, I've got an update. Apparently, the current configuration is that the label is "shared" between the appointments and packages section. Developers think that it's not a simple task ... Dean Carlyle RefundClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that the refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead. Kind Regards, ... Irena NotificationsClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ...