We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kamal Chouhan Problem in adding categoriesClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Kamal, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3981044/ For future reference, please don't open mul ... Daniel BOURRION automatically drain customers datas   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hi Daniel,Thanks for that — much appreciated! :) Crisodevelop Dynamic price for each service,   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:  Hello, Thank you for sharing the code. It looks like you're trying to dynamically display the price based on the number of persons for a service. Could you please clarify if the ... Nael Placeholder display issue in "cart" emails (appointment confirmation)   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for bringing this to our attention. In order for the placeholders related to the "cart" to be properly displayed in the confirmation emails, you'll need to configure the %ca ... Carly Caudle Refund   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Carly, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the nex ... Markku Tauriainen Inquiry About WP Amelia Compatibility with Divi 5.0   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Markku, Thank you very much for your kind words and for sharing such detailed feedback – we truly appreciate it. Regarding Divi 5.0, yes, we are aware that the current version of WP Amelia is ... Sergi Name: employee and client   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Sergi, Thank you for the update — I’m glad to hear you were able to edit it easily within the plugin! Appreciate your kind words and support. Crisodevelop Dynamic pricingClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. As you guessed, you can use API endpoints—but may I ask for more details or a specific use case where the dynamic pricing option would be applied? This will he ... [email protected] Booking slot - wrong time shown in eMailClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Jens, Thanks for reaching out to us. You likely have the option "Include service buffer time in time slots" enabled in the General Settings. When this is turned on, the buffer time is included in t ... Aaron Problems with the expiration date of packagesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Aaron, Thanks for reaching out to us. Are you referring to appointments within a package, or are these single appointments? If a package has an expiration date, the appointments will be automatical ... Lisa paid plugin wont update   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:  Hello Lisa, If you re-upload the plugin, you won’t lose your settings or classes as long as you disable the "Delete Amelia content" option on the Amelia > Settings > Activation pag ... Eline Google Calender synchronizationClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Eline, Unfortunately, sub-calendars won't be available with Google Calendar sync. Only appointments from the main calendar assigned to a specific employee will be visible, as long as the booki ... Tirol independent time   Amelia   Updated 3 weeks ago   5 Most recent comment from Uroš Jovanović:Hello, Thank you for your feedback. Indeed, Amelia currently uses a default time slot step of 10 minutes, which determines how often available time slots appear in the booking calendar (e.g., 9:00, 9: ... marta Cannot see whatsapp in notification settingsClosed   Amelia   Updated 3 weeks ago   11 Most recent comment from Marko Davidović:Hello again, You are most welcome we wish you all the best and hope you have a wonderful day ahead. Kind Regards, Marko Davidovic Yani display of dates and timesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...