We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bart De Bock Automatic cancelling reservations   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Bart, Thank you for your patience. Yes, that is the expected behavior. When a customer cancels the payment during the Mollie checkout process, Amelia marks the booking as "Cancelled" and the pay ... Bart De Bock Not sending notificationsClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. There is no log within Amelia.  If your notifications sometimes work and sometimes don't, the issue could be relate ... Tim Download latest versionClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can download Amelia at any time from your profile in our store TMS Store and also from this link https://we.tl/t-WfL8U27Npq We are sending you a s ... Marcello Time Slot AppearanceClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello agian, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Tancredi Militano Problema con personalizzazioneClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It is possible that you have created a conflict of roles. For example if you have added Italian in Amelia also while WordPress is set to Italian in that ... Natascha Vantuykom amelia updates causes plugin to de-activate or cause a critical error   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out. I understand how frustrating this must be. To further troubleshoot this issue, please let us know the next time it happens so we can investigate it more clo ... oscar salcedo whatsapp doesn`t works in pending admin   Amelia   Updated 3 weeks ago   5 Most recent comment from Uroš Jovanović:Hello Oscar, Thank you for your patience. You should be able to receive the WhatsApp notification when staff or administrators make the reservation. Please test it out now and let me know if it works ... Jari Vermeulen Customer access panel   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Jari, That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: http ... Rupesh Padhi Booking form is keeps on loading sometimes Open   Amelia   Updated 3 weeks ago   20 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update, and I appreciate your understanding. You're correct; the fix will be included in the upcoming version of Amelia. We’re actively working on it, and I’ll ... Dietmar Hafner Backend not working after UpgradeClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Stefan Petrov:Hi Dietmar, Great news! I’d also say it was likely a caching issue—it usually is. Anyway, feel free to reach out if it happens again or if you have any other issues or questions.  Have a nice wee ... Nael Employee panel 2.0Closed   Amelia   Updated 3 weeks ago   6 Most recent comment from Stefan Petrov:You are welcome, Nael. No problem at all. Looking forward to hearing from you.  Have a nice weekend!  Narbeh Haftvani Custom Field Upload Does not appearClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Stefan Petrov:Hi Narbeh, Thanks for letting me know! I’ll go ahead and close this ticket. Feel free to reach out with any other questions or issues—happy to help via a new ticket. Have a great weekend. Vitor Braga unsuccessful event creationClosed   Amelia   Updated April 24, 2025 at 5:15pm   4 Most recent comment from Stefan Petrov:Hi Vitor, Thanks for sharing the credentials. The reason you're unable to create an event (Amelia isn’t able to save it) is because the WordPress user you're using has multiple user roles ... HK Intercept the price sent by Amelia to the WooCommerce dummy productClosed   Amelia   Updated April 24, 2025 at 4:37pm   10 Most recent comment from Stefan Petrov:Hello, Thank you for the reviews! Of course, it's not necessary to use SMS credits if you haven't configured an SMS account. If you decide to set one up in the future, feel free to remind us ... Kat Emojis in notification emails   Amelia   Updated April 24, 2025 at 2:47pm   2 Most recent comment from Uroš Jovanović:Hello Kat, Thank you for your message! Currently, emojis aren't supported in Amelia's notification emails, but this is something that may be available in the future. Unfortunately, I don ...