We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Fatal error, conflict with PublishPress   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hello David, Thank you for your understanding and patience — truly appreciated!Let us know if there's anything else we can help with. Frank Package canceling / Customer PortalClosed   Amelia   Updated April 4, 2025 at 1:46pm   2 Most recent comment from Stefan Petrov:Hi Frank, Thanks for reaching out to us. Amelia 8.0.2 is not the latest version, our recent version is 8.1.1 so make sure to update accordingly. When it comes to labels, there are two separate section ... yunus booking mail problems   Amelia   Updated April 4, 2025 at 11:48am   2 Most recent comment from Uroš Jovanović:Hi Yunus, Thank you for reaching out! To better understand the issue you're experiencing with Gmail displaying the confirmation emails as an event invitation, could you please provide a screensho ... Dimitris Vayenas mass import attendeesClosed   Amelia   Updated April 4, 2025 at 10:07am   4 Most recent comment from Marko Davidović:Hello again, I would love that I could have helped more but this is not built in at this time and hopefully this suggestion will gather a large number of votes. Should you have any further inquiries, ... Xavier Button disapear   Amelia   Updated April 4, 2025 at 9:22am   2 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for reaching out! Could you please send us a screen recording showing the issue so we can better understand what’s happening? Also, if possible, kindly share temporary admin ... Katia Mihoub Le problème vient d'une mise à jour du plug-in qui a effacé tous les données et paramètres du prestataire.   Amelia   Updated April 4, 2025 at 9:17am   4 Most recent comment from Uroš Jovanović:Bonjour Katia, Merci pour la mise à jour à ce sujet. Je n’ai pas pu me connecter à votre site web car un message d’erreur s’affiche (voir ci-dessous). Pouvez-vous me dire si cela fonctionne ... Jaap Mollie Pending Payment(s)Closed   Amelia   Updated April 4, 2025 at 9:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... George Cancel Time SlotsClosed   Amelia   Updated April 4, 2025 at 8:03am   4 Most recent comment from Marko Davidović:Hello again, We would love that we could have helped more but some features are not available and there is not workaround for them.  Should you have any further inquiries, we kindly request that you ... Kaella Charette Event order/linkClosed   Amelia   Updated April 4, 2025 at 7:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Url can now be changed per events this is for the complete booking form. You need to create specific page for specific event andto use shortcode for that ... NIKKI DALBY all events have dissappeared and wont like me save a new oneClosed   Amelia   Updated April 4, 2025 at 7:10am   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. We do not see the issue on your site we see all events And events can not close on its own they can close based on settings that you have setup. Y ... Josh J Gipson Visible code on cart checkout pageClosed   Amelia   Updated April 4, 2025 at 7:07am   2 Most recent comment from Stefan Petrov:Hi Josh, Thanks for reaching out to us.  Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that ... Thomas Blavier Erreur compte clientClosed   Amelia   Updated April 4, 2025 at 6:54am   4 Most recent comment from Stefan Petrov:Hi Thomas, The appointments are registered under the same customer because if this option is not enabled, Amelia allows bookings for the same customer as long as the same phone number or email is used ... Elena Audrito i can't upgrade the plugin in my websiteClosed   Amelia   Updated April 3, 2025 at 12:43pm   18 Most recent comment from Stefan Petrov:Hi Elena, Unfortunately, we are unable to process the upgrade manually, as this option is only available through your TMS store account. The alternative solution we can offer is for you to purchase a ... Battista Date of advance payments madeClosed   Amelia   Updated April 3, 2025 at 12:35pm   4 Most recent comment from Stefan Petrov:You are welcome, Battista, as always. Looking forward to hearing from you regarding other questions or issues.  Have a nice day and best regards.  Carlo Magnoni Event list export   Amelia   Updated April 3, 2025 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Carlo, Thank you for reaching out. Just to clarify, when you mention the "events list," are you referring to a list of attendees for each event? Let me know so I can provide the best solution fo ...