We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

VOLOPAPILIO Mensaje de logeo de wordpressClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hi VOLOPAPILIO, I see now, thanks for the explanation. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insi ... Athanasios Mousiolis Visual appearance of busy days   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Athanasios, Thank you for your feedback. You’re absolutely right—the darker shade currently reflects only appointments booked through Amelia, and does not factor in events pulled from your G ... Ionut amelia managerClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Ionut, Thanks for reaching out to us. Unfortunately, there is no such option currently available in Amelia. User role permissions are applied globally to each role by default, and there’s no buil ... Rafael Cabrelli Excluir eventos passados de forma automáticaClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Stefan Petrov:Hola Rafael, Depende del rendimiento de tu servidor, pero en casos de uso reales, los problemas suelen aparecer solo si se añaden más de 1,000 eventos. Este escenario es bastante raro. Dicho esto, s ... bernard martin SETTING UP CALENDAR BASED ON NEEDSClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Bernard, Thanks for reaching out to us. Let me explain a bit more about how Amelia works. You can configure your two rooms as separate services, as the service settings allow you to define both min ... Francisco Nicolas Employee can change their statusClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not just add a button this need to be developed and implemented on the form. Wh ... Angelo No Event Follow UpClosed   Amelia   Updated 2 weeks ago   16 Most recent comment from Stefan Petrov:Hi Angelo, Sorry for the delayed response. The only solution would be to create a new event, set up the follow-up reminder again, and then monitor whether it works. It's strange that this templat ... Torsten Querbach Blocking Time Slots for EmployeesClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can be done automatically if you can have completed Google or Outlook integration then you connect employees to a calendar and set in the calendar t ... Martin Outlook calendar integrationClosed   Amelia   Updated 2 weeks ago   3 Most recent comment from Stefan Petrov:Hi Martin, Thanks for reaching out to us. No problem at all—you’re very welcome. I appreciate the update, and that’s great news. If you have any other questions, please feel free to open a new t ... Todd Payent Link Issues (Stripe)Closed   Amelia   Updated 2 weeks ago   16 Most recent comment from Stefan Petrov:Hi Todd, Apologies for the delayed response—we’ve just had a national holiday break for Labor Day. I went ahead and tried to reproduce what you described. I created a test customer and booked a te ... Gerhard Reus Waiting List Participants Confirmed Automatically   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:You're very welcome, Gerhard — I'm glad I could assist!Don't hesitate to reach out if you need anything else down the line. Milan Automatin   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Milan, Thank you for reaching out. Unfortunately, Amelia does not support any automation for creating or updating events via Google Sheets or AI. All events must be managed manually within the p ... Christopher Owens Fixed relationship between employee and client   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Christopher, Thank you for reaching out! Currently, there isn't an out-of-the-box option in Amelia to assign a specific counselor (employee) to each client and restrict the client to only s ... Rush Update Breaks Step Booking Form ShortcodeClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version that has a fix built in. You can download Amelia from this link https://we.tl/t-43xYu8198u We are sending you a short instru ... Xavier COCQUEEL Trouble with Outlook integration   Amelia   Updated 2 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for the update, and I appreciate your detailed explanation. To better understand and identify the root cause of the issue, could you please send me some screenshots or a screen ...