We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jessica Shaw Plugin Not UpdatingClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, We are not familiar with this plugin and we can not guarantee that this plugin can update Amelia since there are no official integration with it.  It is possible that for are store did n ... Tara Upgrade to Standard Not WorkingClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Then this is issue with your site not with Amelia. We have sent you a full license that works 100%. Please check for some other device and browser and purge the cache from the site and br ... Ravinder Dixit Plugin is not working properly. 3 times uninstalled and installed. Check hosting and everything ....   Amelia   Updated 2 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Ravinder, Thank you for the detailed message. We tried to replicate the issue on our end, but unfortunately, we couldn’t reproduce the problem. Could you please let us know if there’s any sp ... Giuseppe Gaudiano Issue with shared capacity – Slot becomes unavailable after first booking   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Giuseppe, Thank you for your message and for your detailed explanation! The behavior you're experiencing usually happens when the option “Allow booking below minimum capacity” is disabled. ... Carla Di Matteo Problemi nell’avere il vostro sistema su piattaforme come Viator e tripadvisor   Amelia   Updated 2 weeks ago   46 Most recent comment from Uroš Jovanović:Ciao Carla, Grazie per il promemoria. Sto rispondendo proprio ora a Viator e, nel frattempo, sto verificando con il nostro team di gestione se è possibile esportare l’elenco completo degli utenti. ... emilie ID of categoryClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will close the ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly ... Patrick Calendar noticeClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Patrick, Thanks for reaching out to us. That's a great idea, unfortunately, this is not possible to configure currently.  Please feel free to search through our feature suggestion page,  t ... Pawel Buslowski invoice customizationClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Pawel, Thanks for reaching out to us. Invoice customization is not available at this moment, however, we are actively working on implementing this feature in future updates. Unfortunatelly, we do n ... Marina the login form for the client to manage their records does not work correctly   Amelia   Updated 2 weeks ago   65 Most recent comment from Uroš Jovanović:Hi Marina, Thank you for your messages and for your patience so far. I completely understand your frustration, and I’m truly sorry for the inconvenience this has caused. After reviewing the situatio ... GOLDIE POWELL Stripe payment fields not allowing textClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us, i hope you are doing well.   In the video, we walk through how to test your Stripe integration using Stripe Test Mode in Amelia to ensure everything is working ... Laurie McDonald Limiting AppointmentsClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible I'm afraid. You can only create and set us up one limit per service and thi ... Fran SMTP Email Log RecordClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Fran, Thanks for reaching out to us. We recommend using the SMTP protocol for sending email notifications instead of relying on WP Mail. WP Mail is only advisable if SMTP is already configured thro ... Robin Elementor pop-upClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Stefan Petrov:Hi Robin, It has been already configured, you just have to select "edit with Elementor" option in Pages settings. Doug Walker Admin Capabilities   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Doug, Thank you for reaching out. Yes, admins can book appointments outside of working hours by enabling the “Allow admin to book appointments at any time” option, which you can find under ... david marsh Course booking   Amelia   Updated 3 weeks ago   9 Most recent comment from Uroš Jovanović:Hello David, Thank you for your question! You're absolutely right — Amelia requires "employees" to be created because they determine the availability of time slots for bookings. However, if you ...