Public Tickets
Vicky Hope
Events saying they are full!
Amelia
Updated 1 week ago
4
Most recent comment from Marko Davidović:Hello again,
We do not see an issues no matter if the event needs to be paid or if it is free it still lets us to book events
Also we do not have any other reports for other users and we have tested ...
Brittany Attard
additional attendees information
Amelia
Updated 1 week ago
2
Most recent comment from Uroš Jovanović:Hello Brittany,
Thank you for your question! Currently, there is no built-in option in Amelia that allows users to fill in additional information fields (such as names, ages, or gender) for extra tick ...
Romy Winkler
Accessibility
Amelia
Updated 1 week ago
2
Most recent comment from Uroš Jovanović:Hello Romy,
Thank you for reaching out.
We have passed this request to our developers, and they are aware of the importance of complying with WCAG Standard AA. Ensuring accessibility is a priority, an ...
Geovanni Granda
Cron Email Jobs
Amelia
Updated 1 week ago
5
Most recent comment from Stefan Petrov:Hi Geovanni,
Having correct email configuration is also related to the cron job configuration. The email configuration must work properly in order to send the scheduled notification (via cron job). As ...
Maria Jose Vargas
google meet integration appointment sent to wrong e-mail
Amelia
Updated 1 week ago
8
Most recent comment from Uroš Jovanović:Hello Maria Jose,
Thank you for your message!
You can configure SMTP using your SiteGround email. Here are the steps:
Set Up SMTP Details on Your Server:
Log in to your SiteGround hosting account.
Na ...
Robert B
Backend Appointment Bug
Amelia
Updated 1 week ago
6
Most recent comment from Uroš Jovanović:Hello Robert,
Thank you for your message.
Unfortunately, we do not have an NDA that we can sign at the moment. However, I assure you that we take data security very seriously and handle all informatio ...
Maria Rodriguez
mismanagement
Amelia
Updated 1 week ago
2
Most recent comment from Stefan Petrov:Hi Maria,
I’m not sure how you’re seeing that the tickets are deleted, but nothing has been changed on our side. We can still see your tickets, and I’ve just replied to your recent one.
Please b ...
Ilias Grigoriadis
Adding custom field on Google Calendar details
Amelia
Updated 1 week ago
3
Most recent comment from Marko Davidović:Hello again,
We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
W ...
Hannah
Inquiry Regarding Issues with Step-by-step 2.0 in Amelia
Amelia
Updated 1 week ago
5
Most recent comment from Marko Davidović:Hello again,
You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...
Abirame Periyasamy
Archiving older notifications in Amelia
Amelia
Updated 1 week ago
4
Most recent comment from Marko Davidović:Hello again,
Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible I'm afraid.
In light of this, we encourage you to kindly consider submitt ...
Stephen Sovenyhazy
make step-by-step scheduler larger
Amelia
Updated 1 week ago
2
Most recent comment from Marko Davidović:
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia.
Our support does not fully provide customization solutions, but we can try to provid ...
Ken Irwin
Employees can't see other's events
Amelia
Updated 1 week ago
2
Most recent comment from Marko Davidović:Hello there,
Thank you for reaching out to us.
We are not quite sure what exactly the issue is but employees can only see their own event not they can not see event from other employees. If this is no ...
Abirame Periyasamy
Highly Urgent: Customer Address Details and reporting for events
Amelia
Updated 1 week ago
4
Most recent comment from Marko Davidović:Hello again,
We are unable to provide a specific timeline or guarantee whether this feature will be implemented, as it depends on the number of votes your suggestion gathers, or if a similar request h ...
Max
Unable to process the paymentClosed
Amelia
Updated 1 week ago
9
Most recent comment from Stefan Petrov:Hi Max,
Apologies for the delay; it took some time to test this thoroughly. However, I wasn’t able to reproduce the issue you mentioned. I enabled test mode (bank transfer) in WooCommerce, and after ...
Trevor
Zoom and notifications
Amelia
Updated 1 week ago
2
Most recent comment from Uroš Jovanović:Hello Trevor,
Thank you for reaching out and sharing the details of the issue you're facing.
The workaround for this scenario would be to create separate services for Zoom and in-person sessions. ...