As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Darpan Issue after update   Amelia   Updated May 19, 2025 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Darpan, Thank you for reaching out and sharing the details of the issue. To investigate this 500 Internal Server Error and the "Invalid key 97." message properly, we will need temporary admin ac ... Maria Rodriguez Pop Up Amelia Elementor   Amelia   Updated May 19, 2025 at 8:37am   2 Most recent comment from Uroš Jovanović:Hola María, Gracias por tu mensaje. Para resolver el problema con el pop-up de Amelia en el botón de Elementor, por favor dirígete a Amelia > Customize, selecciona el formulario de reserva correcto ... Leonie Waitlist not workingClosed   Amelia   Updated May 19, 2025 at 8:35am   2 Most recent comment from Stefan Petrov:Hi Leonie, Thanks for reaching out to us. This is not a bug nor a warning, just a message / reminder that you need to configure the notification template in order to send a waiting list notification. ... Jakub Potocki Problem with multiple persons booking for services (1+1 free)   Amelia   Updated May 19, 2025 at 8:32am   2 Most recent comment from Uroš Jovanović:Hi Jakub, Thank you for your detailed explanation and kind words. At the moment, Amelia does not support dynamic capacity adjustment based on the number of actual participants per ticket type. Each bo ... Angélique Nunes Recording credit card + chargeClosed   Amelia   Updated May 19, 2025 at 7:53am   2 Most recent comment from Stefan Petrov:Hi Angélique, Thanks for reaching out to us. Unfortunately, at the moment, Amelia doesn’t support this option. The only possible workaround would be using the deposit feature; however, as you menti ... Serpieri limit appointments per day   Amelia   Updated May 19, 2025 at 7:41am   23 Most recent comment from Uroš Jovanović:Hello Serpieri, Thank you for your patience. We’re actively working on this issue, and it will be resolved as soon as possible. I’ll make sure to keep you updated once the fix is in place. Please ... krisna purbaya After payment is completed, the status still pending.Closed   Amelia   Updated May 19, 2025 at 5:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This depend on the rules that you have set.  Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amel ... Ariadna LanguajesClosed   Amelia   Updated May 19, 2025 at 5:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Nina Hammig Can't change loaction without booked time getting lostClosed   Amelia   Updated May 19, 2025 at 5:28am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Jakub Potocki Feature Request: Configurable Default Participant Count per ServiceClosed   Amelia   Updated May 19, 2025 at 5:28am   6 Most recent comment from Marko Davidović:Hello again, We understand but if something is not built in and it is it not possible to achieve we can not help much at this time. We have a great deal of features that are already being voted by hun ... Rishon Talkar Critical System Failures – Immediate ResolutionClosed   Amelia   Updated May 16, 2025 at 11:09am   2 Most recent comment from Stefan Petrov:Hello, Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce ... Marta Avable Services to AppointmentsClosed   Amelia   Updated May 16, 2025 at 11:05am   14 Most recent comment from Stefan Petrov:Hi Marta, I completely understand your concerns. However, I do need to mention that without admin credentials, we’re unable to proceed effectively with the troubleshooting process. I want to reassur ... Ladislav Duban False information about the availabilityClosed   Amelia   Updated May 16, 2025 at 10:48am   3 Most recent comment from Stefan Petrov:Hi Ladislav, Thanks for reaching out to us. Unfortunately, I’m not able to see the screenshot. Could you please send it again along with more details about the issue you’re experiencing? Guellati Wassim Variable for Tax Amount + Automatic Invoice SendingClosed   Amelia   Updated May 16, 2025 at 10:44am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Unfortunately, the placeholder is currently missing. We are planning to add this option in future updates, but for the time being, it is not available. Please fee ... bernard martin stripe setup & booking option not showingClosed   Amelia   Updated May 16, 2025 at 10:39am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The service selection dropdown appears only if multiple services are configured. The same applies to employees—if there is only a single employee and service cr ...