We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Doug Engler TMS text message password loginClosed   Amelia   Updated April 3, 2025 at 9:24am   3 Most recent comment from Stefan Petrov:Hi Doug, Thanks for reaching out to us. Both SMS coupons and Amelia licenses are registered under your email address - [email protected] All invoices and emails will be sent to this email address: dougp ... Robert Booking   Amelia   Updated April 3, 2025 at 9:19am   4 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for your message. Could you please confirm if multiple employees are assigned to a single service? This could explain why customers are able to book multiple times on the same ... Saurabh Mittal Slow Load Time   Amelia   Updated April 3, 2025 at 8:51am   10 Most recent comment from Uroš Jovanović:Hello Saurabh, Thank you for the update on this. The "MySQL server has gone away" error usually occurs when a MySQL query takes too long to execute, or the server disconnects unexpectedly due to issue ... Charlotte Prest/invalide/no-showClosed   Amelia   Updated April 3, 2025 at 8:41am   6 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Rafa i can not paste the licence codeClosed   Amelia   Updated April 3, 2025 at 8:37am   5 Most recent comment from Marko Davidović:Hello again, I have checked this with my colleague, and he informed me that he has already responded to you and that everything should be fine. If it’s not, please continue your correspondence with ... Lida Moradi Kakavandi domainClosed   Amelia   Updated April 3, 2025 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It should be but Amelia it self not we have nothing to with the migration so we can not help much with this since we do not deal with migrations. Your Pr ... Jason Parker outlook integrationClosed   Amelia   Updated April 3, 2025 at 8:12am   4 Most recent comment from Marko Davidović:Hello again, You should generally click on the error itself to get more details about the exact issue. However, from what we can see, this appears to be a Zoom-related issue, which typically happens i ... Jan Hudaček Catalog with Calendar View   Amelia   Updated April 3, 2025 at 8:00am   3 Most recent comment from Uroš Jovanović:Hello Jan, Thank you for reaching out. The search form you are referring to is planned to be discontinued in the future, and a new version will not be released. Instead, we recommend using the Step-by ... Victoria Smith Event 'Button' on mobile is not visibleClosed   Amelia   Updated April 3, 2025 at 7:18am   8 Most recent comment from Stefan Petrov:Hi Victoria,Thanks for the access. You can try this CSS code @media only screen and (max-width: 548px) {   .amelia-v2-booking.am-dialog-el .el-dialog {     margin-top: 0px !important;   }   .ame ... Dan Campbell Amelia Calendar EditingClosed   Amelia   Updated April 3, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. So since Amelia is loading but it is slow this is not an Ameia issues. The slow load can be caused by a lot of things - the number of appointments you ha ... Tony Osmond Step by step booking form 2.0 stopped workingClosed   Amelia   Updated April 3, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have just tested this on several devices and on several browsers and we can not replicate the issue the booking forms show everywhere  As for customi ... Siggi Amelia CalendarClosed   Amelia   Updated April 3, 2025 at 6:02am   6 Most recent comment from Marko Davidović:Hello again, We understand but we can not make any promises in that regard and hopefully this suggestion will gather a large number of votes.  Should you have any further inquiries, we kindly request ... Irene Sidebar on mobileClosed   Amelia   Updated April 3, 2025 at 6:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The sidebar cannot be displayed on mobile devices in the standard view because the screen is too narrow. However, users can still access their pa ... Jan Hudaček Unified Calendar for Events & ServicesClosed   Amelia   Updated April 3, 2025 at 5:48am   5 Most recent comment from Marko Davidović:Hello again, We understand what you are trying to achieve, but unfortunately, it is not possible, nor will it be possible in the future. As we have already mentioned in this ticket, it is not ... Jan Hudaček “Any Employee” Option in Step-by-Step Booking FormClosed   Amelia   Updated April 3, 2025 at 5:40am   5 Most recent comment from Marko Davidović:Hello again, The policy requires that you open a separate ticket for each question, but not that you submit the same question across multiple tickets. If you have three different questions, you should ...