We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

marta Notification tab empty   Amelia   Updated April 24, 2025 at 2:32pm   6 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your update. Please test it out now and see if the WhatsApp messages are being received correctly. Let me know if you're still experiencing any issues, and I'll be ... Dilbea Madalin Block service appinment   Amelia   Updated April 24, 2025 at 2:09pm   2 Most recent comment from Uroš Jovanović:Hello Madalin, To block appointments for one or more services for the next 5 days, you can use the "Days Off" feature in Amelia. Here's how to do it: Go to the Amelia Dashboard. Navigate to Em ... Rob Kirkner PHP date_default_timezone_set function causes time mismatch in notifications   Amelia   Updated April 24, 2025 at 1:56pm   2 Most recent comment from Uroš Jovanović:Hello Rob, Thank you for the update! I really appreciate you taking the time to investigate and identify the issue. It’s great to hear that you found a solution by adjusting the date_default_timezon ... xabier Custom forms don't work   Amelia   Updated April 24, 2025 at 1:39pm   4 Most recent comment from Uroš Jovanović:Hello Xabier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Victor Lecoeur usage of multiple fees via employees   Amelia   Updated April 24, 2025 at 1:05pm   10 Most recent comment from Uroš Jovanović:Hi Victor, Thanks for the detailed explanation and for sharing the captures! At the moment, Amelia does not support sending custom data like location, description, or dynamic email/title info directly ... Tim Bent Email bank accountClosed   Amelia   Updated April 24, 2025 at 9:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia for notifications. You can try and use Stripe Connect so that the payment goes directly ... Hiranyahasta Unable to open Dashboard.Closed   Amelia   Updated April 24, 2025 at 8:55am   4 Most recent comment from Stefan Petrov:Hello, You're welcome. Future updates will be based on this fix, so the issue shouldn't occur again. The root cause was an illegal mix of database collations, but the developers have address ... Sanaeya Service Tab IssueClosed   Amelia   Updated April 24, 2025 at 8:15am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you follow the steps that we have sent you you will not lose any of the data and there will no other changes and all should be fine. As for site backu ... Denico Brand Admin Booking Related ProblemsClosed   Amelia   Updated April 24, 2025 at 8:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is how it is designed there must be some difference with the roles and this option is called allow admin to book at any time so only admin has this ... Charles Gilker a person being a customer and employeeClosed   Amelia   Updated April 24, 2025 at 7:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, there is none and they must not use the same mail this will create a conflict of roles and Amelia will not work properly. They need to book with sepa ... appicua Issue with Shared Resource Capacity Calculation Across Multiple ServicesClosed   Amelia   Updated April 24, 2025 at 7:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check in appointment settings settings if you turned off option called Allow booking below minimum capacity Looking forward to your reply. Kind R ... Ray Smith Google Calendar Automatic Sign-outsClosed   Amelia   Updated April 24, 2025 at 6:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We don’t believe that the issue is necessarily caused by using the same Google account for all employees, although it's generally recommended to u ... Saneer Gera Refund Not rexivedClosed   Amelia   Updated April 24, 2025 at 6:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Refund should reach you within 7 business days if you do not receive it in that time period we can check then but there should be no issue with this and ... Christian Rotger Minimo de participantes en una citaClosed   Amelia   Updated April 24, 2025 at 5:34am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to dif ... Dennis Groeneveld Event notificationClosed   Amelia   Updated April 23, 2025 at 1:58pm   10 Most recent comment from Stefan Petrov:Hi Dennis, Apologies for the delayed response. On our end, it seems that only the "event changed" notification is being sent. It doesn't appear to be the case you're describing. If you could ...