As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

[email protected] Can't add a new service on the websiteClosed   Amelia   Updated May 9, 2025 at 7:26am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us.  Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... John Park Tax Settings in Finance SectionClosed   Amelia   Updated May 9, 2025 at 10:56am   13 Most recent comment from Stefan Petrov:Hi John, I’ve received some feedback—this has been identified as a bug and will be addressed in an upcoming update. In the meantime, it has been temporarily fixed via the plugin editor. However, i ... Julia Payment woocommerce not workingClosed   Amelia   Updated May 9, 2025 at 6:47am   7 Most recent comment from Stefan Petrov:Hi Felipe, Thanks for reaching out to us. Please open a new ticket for your question and we will kindly provide response there.  Looking forward to hearing from you.  Kenneth Sim Purchased Serial Number Does Not ActivateClosed   Amelia   Updated May 9, 2025 at 6:26am   3 Most recent comment from Stefan Petrov:Hi Kenneth, Thanks for letting us know. Great job finding a solution.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Valentina Missing featuresClosed   Amelia   Updated May 8, 2025 at 10:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set it like this Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly he ... Shadia Klingenberg Group bookingClosed   Amelia   Updated May 8, 2025 at 9:57am   4 Most recent comment from Marko Davidović:Hello again, Hope this helps and that we have successfully explained how Amelia works. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... Oki Tensao Critical Error After Latest Update – Cannot Edit Services & Calendar Buffering (Collation Conflict)Closed   Amelia   Updated May 8, 2025 at 9:10am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We have created a fix for this. You can download Amelia from this link https://we.tl/t-e5GnS3nEnk We are sending you a short instruction on how to upd ... Kim REFUNDClosed   Amelia   Updated May 8, 2025 at 8:52am   2 Most recent comment from Stefan Petrov:Hello Kim, Sorry to see that you are moving away from Amelia. The refund has been processed already yesterday, but please note that it usually takes 5 - 7 business days for the funds to be processed t ... Vicky Hope New finance download option pleaseClosed   Amelia   Updated May 8, 2025 at 8:52am   4 Most recent comment from Marko Davidović:Hello again, Thank you very much for your suggestion — we truly appreciate it. We hope it gathers plenty of votes so that it can be considered for future implementation. We wish you all the best and ... Valentina Missing featuresClosed   Amelia   Updated May 8, 2025 at 7:56am   2 Most recent comment from Stefan Petrov:Hi Valentina, Unfortunately, there is currently no option to customize the location address display. The address is shown on the event list form by default, and the only available setting is to either ... Enrico hiarimento su licenza e accesso a funzione "Custom Pricing"Closed   Amelia   Updated May 8, 2025 at 7:13am   2 Most recent comment from Stefan Petrov:Ciao Enrico, Grazie per averci contattato. Attualmente hai una licenza Pro, che è ancora attiva. La funzione di prezzi personalizzati è inclusa anche nella versione Standard, quindi sì, avrai acces ... Asaf Send reminder 1 hour before appointmentClosed   Amelia   Updated May 8, 2025 at 6:33am   7 Most recent comment from Marko Davidović:Hello there, Thank you very much for reaching out to us. Uroš is currently out of the office, so I will be stepping in on his behalf. Regarding your request, as my colleague explained, this is not cu ... CARLOS ATRISTAIN Critical issue: duplicate bookings + proposed native solutionClosed   Amelia   Updated May 8, 2025 at 5:43am   7 Most recent comment from Marko Davidović:  Hello there, Thank you very much for reaching out to us. Uroš is currently out of the office, so I’ll be stepping in on his behalf. Amelia triggers the appointment creation on statuses "Complete ... Roland GALLO Costumer Panel ConnectionClosed   Amelia   Updated May 7, 2025 at 11:02am   6 Most recent comment from Stefan Petrov:No problem, Roland. At least it’s working for now. We’ll make sure to provide a fix as soon as possible. Apologies for the inconvenience, and thank you for your patience. Anne-sophie Problèmes connexion clientClosed   Amelia   Updated May 7, 2025 at 9:33am   11 Most recent comment from Marko Davidović:Bonjour à nouveau, Nous avons remarqué que vous n’utilisez pas le panneau des employés, et actuellement il y a un bug avec le panneau des clients lorsqu’on n’utilise pas le panneau des employ ...