We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Walid Shihaden Waiting ListClosed   Amelia   Updated April 2, 2025 at 1:00pm   4 Most recent comment from Stefan Petrov:Hi Walid, When approving attendees manually from the backend, Amelia will automatically assume that the payment method is "on site." However, you can add the payment link placeholder to the notificati ... Batiste Backend is blanc after updateClosed   Amelia   Updated April 2, 2025 at 11:10am   6 Most recent comment from Uroš Jovanović:Hello, Thank you for your response. You can provide me with a temporary admin account by creating one through the following email: [email protected]. This will allow me to access the syste ... Robert CalendarClosed   Amelia   Updated April 2, 2025 at 11:10am   4 Most recent comment from Stefan Petrov:Hi Robert, Great, thanks for letting me know. The general practice is to create all users with different email addresses and assign a single user role to each. Of course, I’m looking forward to hear ... Heden Google Calendar IntegrationClosed   Amelia   Updated April 2, 2025 at 10:21am   4 Most recent comment from Stefan Petrov:Hi Heden, That's understandable, and we're sorry to see that you're moving away from Amelia. We will process the refund as soon as possible, but please note that it typically takes 5-7 ... Siggi Google calendar intigrationClosed   Amelia   Updated April 2, 2025 at 10:17am   4 Most recent comment from Stefan Petrov:Hi Siggi, Yes, after configuring the initial Google Calendar integration, you will need to assign an employee to the Google Calendar. You can find more information about Google Calendar in this link. ... Stephen Cant get booking to work!Closed   Amelia   Updated April 2, 2025 at 9:59am   8 Most recent comment from Stefan Petrov:Hi Stephen, It's certainly recommended to perform all tests from an incognito window or while logged out. The browser automatically detects user credentials and populates the customer information ... Valentin Improvement Suggestion – Custom Fields Visibility and Import SupportClosed   Amelia   Updated April 2, 2025 at 8:57am   2 Most recent comment from Stefan Petrov:Hi Valentin, Thanks for reaching out, i hope you are doing well. Currently, the custom field information is stored in Appointment section since the information is entered by customers on the booking f ... Diana Page field is not working to activate with purchase code - paid but can't get started.Closed   Amelia   Updated April 2, 2025 at 8:24am   4 Most recent comment from Stefan Petrov:Hi Rafa, Sorry to hear that you're having issues activating Amelia. Please open a new ticket and provide your credentials there so we can log in and troubleshoot the issue further. Thanks, lookin ... Rafael Cabrelli Gerar PDF pedido AmeliaClosed   Amelia   Updated April 2, 2025 at 8:11am   4 Most recent comment from Stefan Petrov:Oi Rafael, Agora entendi, obrigado pela explicação. Infelizmente, não há essa opção disponível no momento. Implementar isso exigiria uma personalização, a qual não oferecemos atualmente. Fiq ... Jan Hudaček Questions Regarding Booking Options, Catalogs, and Calendar FunctionalityClosed   Amelia   Updated April 2, 2025 at 6:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to dif ... jose heredia PROBLEMA CON FUNCIONAMIENTOtelematicaservicesClosed   Amelia   Updated April 2, 2025 at 6:04am   2 Most recent comment from Uroš Jovanović:Hello Jose, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3848241/ For future reference, please don't open m ... Wayne Book more than one time slot at onceClosed   Amelia   Updated April 2, 2025 at 6:01am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is possible via cart but this is a part of Pro license and you have standard. If you want to have cart option you will need to upgrade to cart licen ... Rafael Cabrelli Issue with Duplicate Orders and Incorrect Email NotificationsClosed   Amelia   Updated April 2, 2025 at 5:34am   12 Most recent comment from Uroš Jovanović:Olá Rafael, Obrigado pelo retorno! Fico no aguardo do seu contato. Mark Lauzon custom formClosed   Amelia   Updated April 2, 2025 at 5:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Work hours depend on employee work hours. So if you have for example 4 boats you need to have at least 4 employees. The availability of the service is de ... Patricia Dovidio Cant remember my login to start usingClosed   Amelia   Updated April 2, 2025 at 5:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Upgrade is not automatic so you need to manually install the license. Your user name is the mail that you used during the purchase and pass you set. If y ...