We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

roberto Ticket Deposit Fail ChargeClosed   Amelia   Updated April 23, 2025 at 10:17am   17 Most recent comment from Stefan Petrov:Hi Roberto, I'm really sorry to hear that you're unsatisfied with our support. As I mentioned earlier, we had an Easter holiday break from Friday through Tuesday, which caused a longer delay ... Marcin The option to not notify clients by email about the appointment is not working.Closed   Amelia   Updated April 23, 2025 at 9:21am   15 Most recent comment from Stefan Petrov:Hi Marcin, We understand the issue, and it has already been addressed. However, we don’t have an estimated time of arrival (ETA) for the fix just yet. Please rest assured that we’re doing our best ... Dor Booking Status Changed WebhookClosed   Amelia   Updated April 23, 2025 at 8:55am   2 Most recent comment from Stefan Petrov:Hi Dor, Thanks for reaching out to us. May I ask for a screenshot of the webhook configuration? We would also need the admin credentials to assist you further. MARIANA CONFLICTO CON EL PLUGINS CONTACT FORM 7Closed   Amelia   Updated April 23, 2025 at 8:05am   3 Most recent comment from Stefan Petrov:Hi Mariana, Thanks for reaching out to us. Unfortunately, Amelia doesn’t have a direct integration with Contact Form 7.That said, the issue with the form not submitting might not necessarily be rela ... David Event Booking Backend Not SavingClosed   Amelia   Updated April 23, 2025 at 7:47am   2 Most recent comment from Stefan Petrov:Hi David, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Johan Vancauwenbergh New service in packageClosed   Amelia   Updated April 23, 2025 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. It is not possible to automatically add new services to an already purchased package. W ... YASIN Service summaryClosed   Amelia   Updated April 23, 2025 at 5:36am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Paul Domiter Amelia activation fatal errorClosed   Amelia   Updated April 22, 2025 at 11:50am   4 Most recent comment from Marko Davidović:Hello again, We do apologize, perhaps there was some cache issue so your changes were not shown until now. We will forward this to our Dev so that they can review if this can be resolved on our end or ... Arnaud Information that disappears after savingClosed   Amelia   Updated April 22, 2025 at 9:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We did not encounter this issue before. Where do prices revert to in the settings backend or on the frontend? If the different prices show on the front e ... anani Lawson HAPPY EASTER TO YOU ALLClosed   Amelia   Updated April 22, 2025 at 8:52am   2 Most recent comment from Stefan Petrov:Hi Lawson, Thank you very much for your kind wishes. Happy Easter from the entire Amelia team! We wish you all the very best. Ivan logic issue   Amelia   Updated April 22, 2025 at 8:49am   6 Most recent comment from Uroš Jovanović:Hello Ivan, Thank you for your patience and for clarifying the situation. To resolve this, you would need to create separate employees for the different work hours. Currently, the system does not allo ... Britta short codes not displaying event   Amelia   Updated April 22, 2025 at 8:10am   16 Most recent comment from Uroš Jovanović:Hello Britta, Thank you for reaching out. You can download the standard version using this link: Download Standard Version. Let me know if you encounter any issues with this. Regarding the shortcod ... Philippe Marneth Google agenda synchronisationClosed   Amelia   Updated April 22, 2025 at 7:58am   4 Most recent comment from Uroš Jovanović:Hello Philippe, I'm glad to hear that you were able to resolve the issue! Thanks for letting me know. If you need any further assistance, feel free to reach out. Against The Odds Google Meet link placeholders not working   Amelia   Updated April 22, 2025 at 7:49am   6 Most recent comment from Uroš Jovanović:Hello, Thank you for the feedback — you're absolutely right, and we understand how inconvenient that limitation can be, especially for customizing email content. We’ll make sure to work on im ... Matas Razmas booking of multiple services at onceClosed   Amelia   Updated April 22, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello again, We have covered this already on this ticekt https://app.gleap.io/projects/6728acf4b8b6f32147024229/inquiries/67fec72dadbafdbebd1ffe14. Should you have any further inquiries, we kindly req ...