As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

montaigne olivier reactivate or extend a customer's expired offer   Amelia   Updated May 23, 2025 at 3:18pm   2 Most recent comment from Uroš Jovanović:Hello! Currently, there is no option to reactivate or extend an expired package offer for a customer in Amelia. Once a package has expired, it cannot be extended or reactivated. The customer would nee ... Javier Herrero Discount on back-end bookingClosed   Amelia   Updated May 23, 2025 at 1:13pm   4 Most recent comment from Stefan Petrov:Hi Javier, Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion the ... Issam Service price bug   Amelia   Updated May 23, 2025 at 10:02am   10 Most recent comment from Uroš Jovanović:Hello Issam, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Martin Laco Amelia Landing page Event   Amelia   Updated May 23, 2025 at 9:38am   13 Most recent comment from Uroš Jovanović:Hello Martin, Thanks for the follow-up! Please install Amelia version 8.3.1 if you haven’t already, and then follow these steps: Go to Amelia » Customize in your WordPress dashboard. Click on th ... TGO Amelia calendar is not loading on the website   Amelia   Updated May 23, 2025 at 9:06am   2 Most recent comment from Uroš Jovanović:Hi there, Thanks for reaching out! Could you please share the URL of your booking page so we can take a closer look? Also, if possible, please send us temporary admin access to your WordPress dashboar ... Steffi Severe issue with 8.3Closed   Amelia   Updated May 23, 2025 at 8:28am   5 Most recent comment from Stefan Petrov:Hi Steffi, Thanks for the information, i understand that you reverted back to Amelia 8.2.1 as that is the best option. However, is there a chance to provide a staging site with Amelia 8.3.1 so we can ... Mark Setting up paymentsClosed   Amelia   Updated May 23, 2025 at 8:16am   2 Most recent comment from Stefan Petrov:Hi Mark, Thanks for reaching out to us. That is WooCommerce’s default behavior. Each payment method has its own checkout page, except for the Stripe payment method. These payment methods are third-p ... Kitti Toth Package Booking Restrictions – Sequential Scheduling, Weekly Limits, and "My Account" AccessClosed   Amelia   Updated May 23, 2025 at 7:05am   4 Most recent comment from Stefan Petrov:You are welcome, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Kinga Baloghova Amelia Mobile view - responsiveClosed   Amelia   Updated May 23, 2025 at 6:53am   8 Most recent comment from Stefan Petrov:Hello, Please try adding this CSS code to the page where the booking form is located.    .amelia-v2-booking #amelia-container.am-fs__wrapper {     height: 700px !important; } .amelia-v2-booking #a ... Natascha Vantuykom Online locationClosed   Amelia   Updated May 23, 2025 at 6:49am   2 Most recent comment from Stefan Petrov:Hi Natascha, Thanks for reaching out to us. Amelia doesn’t currently have a built-in option to differentiate between online and offline locations directly. However, you can configure this by assigni ... Maria Rodriguez Clases del paquete completadoClosed   Amelia   Updated May 22, 2025 at 12:46pm   2 Most recent comment from Stefan Petrov:Hola María, Gracias por contactarnos. Puedes gestionar los paquetes desde el backend reservando manualmente un paquete para un cliente específico y luego administrar las citas desde allí. También ... April Pinsonneault Amelia IntegrationsClosed   Amelia   Updated May 22, 2025 at 12:38pm   2 Most recent comment from Stefan Petrov:Hi April, Thanks for reaching out to us. We recommend configuring Google Calendar via the Google Cloud Console, as this is the only way to establish a proper sync between Amelia and Google Calendar. ... anani Lawson Hide Employees from Booking Form – Only Show Manager   Amelia   Updated May 22, 2025 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Lawson, Thank you for reaching out. Currently, Amelia does not have an option to hide certain employees from the booking form while still allowing them to be assigned manually later. The employe ... Paolo Melini Finance display   Amelia   Updated May 22, 2025 at 12:04pm   2 Most recent comment from Uroš Jovanović:Hello Paolo, Thank you very much for your valuable feedback and suggestion. We completely understand that having the amount paid by the customer visible directly on the finance tab would greatly impro ... Nina ross Amelia Booking Popup Not Working   Amelia   Updated May 22, 2025 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello Nina, Thanks for reaching out and sorry to hear you're experiencing this issue. This problem has been addressed in the latest version of Amelia. Please update the plugin to version 8.3.1, w ...