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Public Tickets

James Package Booking issue   Amelia   Updated 2 days ago   4 Most recent comment from Stefan Petrov:Hi James, Amelia doesn’t have its own date/time settings, as it uses the settings from WordPress. However, some custom formats are not supported. If unsupported formats are used, the date/time may d ... Lisa Eggimann Customer Panel Access Link 404 Page not Found   Amelia   Updated 2 days ago   4 Most recent comment from Stefan Petrov:Hi Lisa, No worries—no data will be lost. You’re essentially just overwriting the current version of the license. There are a couple of ways to install it. Feel free to check out this article: In ... Jack Hanson Changing text   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Jack, Thank you for reaching out to us. Please check the following video for this purpose. Let me know if that works for you. Jasper Sierink Calendar view   Amelia   Updated 3 days ago   2 Most recent comment from Uroš Jovanović:Hello Jasper, Thank you for reaching out to us. Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have ... Christina Urgent: Booking System Error with "Special Day" Settings   Amelia   Updated 3 days ago   4 Most recent comment from Uroš Jovanović:Hi Christina, I'm glad to hear that the issue has been resolved on your side! If you need any further assistance, feel free to reach out. Have a great day! Chantal CANCEL EVENTS BY THE atendees   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Chantal, Thanks for reaching out to us. Customers can't manage their bookings through the customer panel, but there are permissions that can be enabled or disabled through the User Panel setti ... gerson [Bug] Customizing the booking form thank you page   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi gerson, Thanks for reaching out to us. The trick is to change the labels in Package section in Customize section. When selecting Step by Step, you need to select a Package from dropdown menu Then ... Virginia Leon solicitud de reembolso   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Virginia, Thanks for reaching out to us, and sorry to hear that you’re moving away from Amelia. I’ve requested a refund for your license. Please note that it typically takes 5–7 business days ... Travis R Hedrick %payment_link_woocommerce% for waitinglist customers   Amelia   Updated 3 days ago   6 Most recent comment from Uroš Jovanović:Hello Travis, Thank you for reaching out. The issue with the payment link has not yet been resolved, but we are actively working on it. I will keep you updated as soon as we have a solution. As for ch ... Alex European Time bug   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Alex, Thanks for reaching out to us. You need to configure the timezone settings to the nearest city in your timezone, not UTC. This applies to both the website configuration and employee settings� ... Cortney download   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Cortney, Thanks for reaching out to us. Please check your spam folder. You should be able to log in to your TMS store account with the same email address you used for the purchase. However, you can ... Sea Chotikijsophon Cannot Add Domain to Amelia Pro Licen   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The license file can be downloaded from your TMS store plugin. However, if you are having issues downloading it, I can send it via WeTransfer so you can install i ... Paul Davidson Events   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Paul, I hope you are doing well. Yes, there is an option to manage it, it's called "no show". This option can be enabled in User Role settings / Customer section. This is primarily used for A ... Robert Prise de rendez-vous & synchronisation avec Apple calendar   Amelia   Updated 3 days ago   2 Most recent comment from Stefan Petrov:Hi Robert, Thanks for reaching out to us. Since there are two unrelated questions/topics, I would kindly ask you to open a new ticket for each subject. Our procedure is to have a separate ticket for e ... Marcin The option to not notify clients by email about the appointment is not working.   Amelia   Updated 2 days ago   13 Most recent comment from Stefan Petrov:Hi Marcin, I just received feedback from the QA team. The notification is only sent when the appointment status is changed. However, if the option is unchecked, the notification is not sent when other ...