We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Udo Paypal Payment   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Udo, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Fran Mailchimp IntegrationClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No at this time we do not have such plans since this can be connected via webhooks a soyu mentioned. You can readmore about it on this link https://wpame ... Rebeca Cange labelsClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.  We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question ... Letizia Bonelli notifications not workingClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Siggi multiple bookings in one time slot   Amelia   Updated 3 weeks ago   14 Most recent comment from Uroš Jovanović:Hello Siggi, Thank you very much for that. Here is the $10 SMS notification credit I promised: 4016D16B Please let me know if you have any other questions. Marc Pakete auswählen bei Terminbuchung   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Marc, I'm glad to hear that it worked! If you have any more questions in the future, feel free to reach out. Yamil Insaurralde Email Notification does not update after saving   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hello Yamil, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Anne-sophie Changement de mot de passeClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to add a customer panel placeholder to your appointment-approved and panel access notifications like this for example  And when they book for t ... Zach Upgrade PackageClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Sales and promotions do not apply to upgrades and renewals so we suggest that you ask for a refund and then to purchase new license on sale. This way you ... Gorast Cvetkovski Exporting costumers details that used specific service?Closed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Gorast, Unfortunately, it's a bit "mixed," as the information isn't all in the same place. I was referring to the Finance section; however, as you mentioned, there's no option to exp ... Appnet Email Notification Editor Keeps Inserting Blank ParagraphsClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Please send us short one minute video of the issue and temporary admin access in private reply. We have tested this and in the video that we are sending you we can not replicate this issu ... Ivan logic issue 2Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want is not possible I'm afraid you can not have 2 settings and rules for ... Zainab I'm facing an error when placing orderClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Marko Davidović:Hello again, Each new update should contain every fix from previous updates. All the solutions are built into the new version so everything should be fine. Should you have any further inquiries, we ki ... Robert Apple CalendarClosed   Amelia   Updated 3 weeks ago   14 Most recent comment from Stefan Petrov:Hi Robert, In that case, you can increase the maximum number of events returned per page in Integration settings. By default, this is configured to 50, but you can increase it to higher number. You ca ... Grim Long Mobile Issues with booking catalog   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Grim, Thank you again for all the details and the Loom video — it’s really helpful. We’ve noted this issue and passed it along to our developers so they can address it in a future update. ...