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Public Tickets

Jakub Cannot Update Amelia Plugin - Update Failed Despite Activation   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Jakub, Thank you for the update on this. Please check the following article for this purpose: Updating the plugin to the latest version Let me know if it works or not. Jakub Amelia Plugin - Repeated Booking Cancellations for Specific ClientsClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Jakub, Thanks for reaching out to us. Amelia cannot cancel appointments on its own. If the cancellations were not done manually by the client, yourself, an admin, an employee, or any Amelia Manage ... Max Automatic Invoicing Integration with Amelia   Amelia   Updated 2 weeks ago   3 Most recent comment from Uroš Jovanović:  Hello Max, Thank you for reaching out! Currently, Amelia does not provide an option to customize the invoices, meaning there is no ability to add additional fields like the client’ ... ronnie adams Location Based Phone Prefix   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Ronnie, I'm glad I could assist you! It's great to hear that you're noticing improvements with international use cases. We're always working towards making Amelia more adapta ... Martin Nothing works   Amelia   Updated 2 weeks ago   9 Most recent comment from Uroš Jovanović:Hello Martin, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Rupesh Padhi Frontend & Backend - Both are not working because of Uncaught Erros   Amelia   Updated 2 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update on this. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Ca ... Jana Add additional services issues and limitationsClosed   Amelia   Updated 2 weeks ago   5 Most recent comment from Stefan Petrov:Hi Jana, I'm sure this is a conflict with either theme or third-party plugins. You want to double-check this by changing a theme and disabling other plugins (leaving just Amelia enabled) There is ... Djimmy Webhook modification appointment not triggered   Amelia   Updated 2 weeks ago   5 Most recent comment from Uroš Jovanović:Hello, Thank you for providing such a detailed explanation of the issue. We understand the situation and we have passed it on to our developers for further improvement. This behavior will be addressed ... Michael J Rivera API bug - Hidden Character (BOM) in JSON ResponseClosed   Amelia   Updated 2 weeks ago   8 Most recent comment from Stefan Petrov:Hi Michael, We tried the API that you sent, and here is our response from Postman: And here is the validation after using an online tool, such as this one: https://jsonlint.com/. Rae del Cerro employees with different appointment duration and starting hour.Closed   Amelia   Updated 2 weeks ago   6 Most recent comment from Stefan Petrov:Hi Rae, Apologies, i forgot to mention. I see that you are configuring the work hours as an admin. Instead of the option "Use service duration for booking a time slot" you can enable "allow admin to b ... Audrey Mertens How to only only the 3 upcoming events and the past events   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Audrey, Thank you for reaching out to us. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest those features on the following link: https://f ... David Back Time changes   Amelia   Updated 2 weeks ago   3 Most recent comment from Uroš Jovanović:Hello David, We have had such issues with the previous Amelia versions. Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest v ... Joey Hebert Cancel and refund   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Joey, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next ... Andri Setup   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Andri, Thank you for reaching out. The setup you're asking for is possible with Amelia: Recurring Appointment: You can set your classes to recur weekly on the same day and time. Students w ... Wai Yee How to book appointments for customers using their package in the back end.   Amelia   Updated 2 weeks ago   2 Most recent comment from Uroš Jovanović:  Hello Wai Yee, Thank you for your message. At the moment, the only available option for managing package bookings is through the method you've described—searching for the package, l ...