We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Youssef Hesham Send Email Notification to all Employees when a new appointment is bookedClosed   Amelia   Updated 2 weeks ago   19 Most recent comment from Marko Davidović:Hello again, In settings notifications settings you can add additional address  Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... erwin translationClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Florence Cuenoud translationClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-m ... Judith Form not loadingClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly is the issue? Can you explain in a little more detail and send us some screenshots or a short one-m ... Stephanie AZRI Service pricing not updating on frontClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hi Stephanie, Thank you for reaching out. Could you try clearing the cache and check if the updated price reflects on the front end? Also, please verify if there is a different price set for this serv ... Nina Flintham Issues with booking onto a classClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Nina, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3842527/ For future reference, please don't open m ... Gorast Cvetkovski Missing language switcher for Employee in Notifications in the backandClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for reaching out to us. That is a default behaviour as there is no way to set multiple languages for notifications for an employee, only for a customer. Please feel free to sea ... David integrate with google forms or other forms plugginClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Karin Remmers adjust label textClosed   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hello Karim, Glad to hear that the issue has been resolved. I will have this ticket closed now. razvan manually add package to customberClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Uroš Jovanović:Hello Razvan, Glad to hear that you found how to do this. I will have this ticket closed now. Gorast Cvetkovski How to get toClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Chantal dont display events that are falling in day offClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Chantal, In regards to the downgrade of the licenses,e we have gone through this via another ticket. Recurring events are all considered to be separate events, thus you can manually go through e ... Gorast Cvetkovski Booking and asignign packages from admin side?Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia for employees but managers can create new packages and mange them from the backend in se ... Motty Davidson How to implement upgradeClosed   Amelia   Updated 2 weeks ago   18 Most recent comment from Uroš Jovanović:Hello Motty and Irit, Thank you for your message. Unfortunately, the exact setup like the Vikasa Retreat calendar cannot be replicated directly with Amelia. However, you can use either the Step-by-Ste ... Gorast Cvetkovski Is there Activity log anywhere?Closed   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hi Gorast, I'm really glad to hear that you're enjoying the plugin! Let me know if you ever need any assistance.