As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Angelo No Event Follow UpClosed   Amelia   Updated May 6, 2025 at 7:24am   16 Most recent comment from Stefan Petrov:Hi Angelo, Sorry for the delayed response. The only solution would be to create a new event, set up the follow-up reminder again, and then monitor whether it works. It's strange that this templat ... Torsten Querbach Blocking Time Slots for EmployeesClosed   Amelia   Updated May 6, 2025 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can be done automatically if you can have completed Google or Outlook integration then you connect employees to a calendar and set in the calendar t ... Martin Outlook calendar integrationClosed   Amelia   Updated May 5, 2025 at 2:20pm   3 Most recent comment from Stefan Petrov:Hi Martin, Thanks for reaching out to us. No problem at all—you’re very welcome. I appreciate the update, and that’s great news. If you have any other questions, please feel free to open a new t ... Todd Payent Link Issues (Stripe)Closed   Amelia   Updated May 5, 2025 at 2:07pm   16 Most recent comment from Stefan Petrov:Hi Todd, Apologies for the delayed response—we’ve just had a national holiday break for Labor Day. I went ahead and tried to reproduce what you described. I created a test customer and booked a te ... Gerhard Reus Waiting List Participants Confirmed Automatically   Amelia   Updated May 5, 2025 at 12:23pm   4 Most recent comment from Uroš Jovanović:You're very welcome, Gerhard — I'm glad I could assist!Don't hesitate to reach out if you need anything else down the line. Christopher Owens Fixed relationship between employee and client   Amelia   Updated May 5, 2025 at 10:44am   2 Most recent comment from Uroš Jovanović:Hello Christopher, Thank you for reaching out! Currently, there isn't an out-of-the-box option in Amelia to assign a specific counselor (employee) to each client and restrict the client to only s ... Rush Update Breaks Step Booking Form ShortcodeClosed   Amelia   Updated May 5, 2025 at 10:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version that has a fix built in. You can download Amelia from this link https://we.tl/t-43xYu8198u We are sending you a short instru ... Xavier COCQUEEL Trouble with Outlook integration   Amelia   Updated May 5, 2025 at 9:39am   6 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for the update, and I appreciate your detailed explanation. To better understand and identify the root cause of the issue, could you please send me some screenshots or a screen ... Christopher Owens Zoom not wworing with servicesClosed   Amelia   Updated May 5, 2025 at 7:30am   4 Most recent comment from Marko Davidović:Hello again, If this is working for a pending appointment, it should also work for approved appointments there is not difference in the way they work. Please check if you have set the correct placehol ... Yamato Usage of amelia_manipulate_sms_data hook   Amelia   Updated May 5, 2025 at 7:27am   4 Most recent comment from Uroš Jovanović:Hello Yamato, Thank you very much for your thoughtful suggestion and feedback! We're glad to hear you're exploring deeper integrations, and it's great to know the email hooks are workin ... Stacey Ivol getting the link for an event   Amelia   Updated May 5, 2025 at 6:54am   11 Most recent comment from Uroš Jovanović:Hello Stacey, Thank you for your message, and I'm glad to hear that the previous issue was resolved! Regarding your question — currently, there is no option in Amelia to set a timeout for cart ... Athanasios Mousiolis Mobile app "integration"Closed   Amelia   Updated May 5, 2025 at 5:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not think that this is possible because Amelia is designed to exist only in WordP ... Julien Kohnhauser Automatically Refund When Appointment Is CanceledClosed   Amelia   Updated May 5, 2025 at 5:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, and no. You need to go to finance section and then to click on the refund for that purchase. You can read more about it on this link https://wpamel ... Brad How to require waiverClosed   Amelia   Updated May 5, 2025 at 5:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes it is possible. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor t ... Fernando I can't download amelia pluginClosed   Amelia   Updated May 5, 2025 at 5:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We tested this now and we do not have issues with the store. PLease try form some other browser or device. You can download Amelia from this link https:/ ...