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Public Tickets

Diana DAGUERRE Hour change bugs   Amelia   Updated 6 days ago   14 Most recent comment from Stefan Petrov:Hi Diana, Thank you for your patience. I understand the use case, but unfortunately, this appears to be an isolated incident. It’s difficult to investigate the issue when it occurs occasionally. I t ... Stephan Design   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Stephan, Thank you for reaching out to us. The form you’re referring to is actually a catalog booking form, but it has been customized with a custom layout. To achieve a similar look, you would n ... Younes Chaouki Issue with "Extra's" Section in Amelia Plugin – Buttons Not Displaying Numbers   Amelia   Updated 6 days ago   8 Most recent comment from Stefan Petrov:Hi Younes, No problem, i though that this might be related to custom CSS or conflict with the other plugins. I will close this one, but should you have other questions or issues, feel free to reach ou ... Nadia Cisarova Cannot update Amelia. Gives me error   Amelia   Updated 6 days ago   2 Most recent comment from Uroš Jovanović:Hello Nadia, Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the form is not visible for non-logged-i ... Izaac Modify booking date   Amelia   Updated 6 days ago   8 Most recent comment from Stefan Petrov:Hi Izaac, Thanks for the access. However, when I log in and look at the appointment booked for December 29, I do see the other time shown as available. Am I looking at the wrong appointment, or is the ... capkeltiek Event Calendar Booking Form 2.0   Amelia   Updated 6 days ago   15 Most recent comment from Stefan Petrov:Hi capkeltiek, That's great news, you're welcome! Regarding the "begins" label, it only appears for multi-day events because those events have multiple different dates added. However, the la ... Fernanda Ramírez Email Notifications   Amelia   Updated 6 days ago   2 Most recent comment from Uroš Jovanović:Hello Fernanda, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Sarah Lynn WP AmeliaClosed   Amelia   Updated 6 days ago   6 Most recent comment from Uroš Jovanović:Hello Sarah, Glad to be able to assist you. I will have this ticket closed now. Jorge Padinha Refund - events   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Jorge, Thanks for reaching out to us. Yes, you can refund the payments that are paid with online payment methods such as WooCoomerce, Stripe, Razorpay and etc. All payments are visible in the Finan ... Mirian Gumiel notification client   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hola Mirian, Gracias por ponerte en contacto con nosotros. Esto ocurre por defecto, ya que las notificaciones se envían a todos los clientes cuando hay un cambio en los detalles del evento. Para evit ... Ferhat Reduced calender display   Amelia   Updated 6 days ago   2 Most recent comment from Stefan Petrov:Hi Ferhat, Thank you for reaching out to us. The visibility of hours depends on the user account you're logged into. For example, an admin will be able to see all hours, especially if the "Allow ... Jenny Borg same amelia plugin on different websites   Amelia   Updated 6 days ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, but these are 2 separate installation so you need to set them individually on each site. But when you connect them to the same calendar on both site ... Jorge Padinha Amelia LicenseClosed   Amelia   Updated 6 days ago   4 Most recent comment from Marko Davidović:Hello again, We re glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help ... Tom E. Events not showing   Amelia   Updated 1 week ago   4 Most recent comment from Stefan Petrov:Hi Tom, Yes, you would need to go to Edit, first cancel the Event, and then Delete the same Event. This is one way, from the frontend. You can also access your database and delete the Events from ther ... Mattias booking days   Amelia   Updated 1 week ago   6 Most recent comment from Marko Davidović:  Hello again, Not sure what you are asking exactly this time but we will try to help. If you set that service lasts 24 hours they can only see one time slot from 00 to 24 but you can also set that s ...