As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Thomas Lin Kalender-Synchronisation   Amelia   Updated May 22, 2025 at 11:21am   10 Most recent comment from Uroš Jovanović:Hello Thomas, Thank you for reaching out to us. Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, plea ... Summer Ludwig Outlook syncing issues   Amelia   Updated May 22, 2025 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Events from Outlook Calendar will not be displayed in Amelia but busy events from Outlook Calendar will block time slots in Amelia. For that purpose, please ma ... Guellati Wassim License issue after deploying site from dev environment to production domainClosed   Amelia   Updated May 22, 2025 at 10:20am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. That’s correct—you need to deactivate your license on the development site because your license is valid for only one domain at a time. This means you can use ... Marc Multiple bookings on same timeslot using cart feature   Amelia   Updated May 22, 2025 at 7:22am   10 Most recent comment from Uroš Jovanović:Hello Marc, I'm really sorry to hear that, and I completely understand how important that requirement is for your use case. If there's anything else I can help with in the meantime, please d ... Tobias Dressel Notification & Booking   Amelia   Updated May 22, 2025 at 7:20am   9 Most recent comment from Uroš Jovanović:Hello Tobias, Thank you for the details. Please go ahead and test it out now — the notification “Veranstaltung gebucht neu” should be overridden as expected. Let me know how it goes! John Keating Popup Not Working After Update   Amelia   Updated May 22, 2025 at 6:48am   5 Most recent comment from Uroš Jovanović:Hello John, I'm glad to hear the issue is resolved and that it's working for you now! Daniel McKenna Update Broke My SiteClosed   Amelia   Updated May 21, 2025 at 2:03pm   4 Most recent comment from Stefan Petrov:Hi Daniel, A new update has been released. Please download it and install it (overwrite the current license). Of course, let me know if it works. If you can't download it, let me know I can send ... Duarte Nunes Amelia popup not working after latest updateClosed   Amelia   Updated May 21, 2025 at 1:14pm   5 Most recent comment from Stefan Petrov:Hi Duarte, The update has been released now. Please download it, install it and let me know if it works.  Lysann Reminder notification not workingClosed   Amelia   Updated May 21, 2025 at 12:25pm   16 Most recent comment from Stefan Petrov:Hi Lysann, This is how the cron job should look like  As you can see the next run is in 22 minutes. When it's triggered, it will disappear, but it's not deleted. It has its own running cyc ... EJ email recordsClosed   Amelia   Updated May 21, 2025 at 12:08pm   2 Most recent comment from Stefan Petrov:Hi EJ, Thanks for reaching out to us. Unfortunatelly, it's not possible to get this via the interface unless you install a third-party notification log plugin or if you access the notification lo ... Stefan Fratila REFUNDClosed   Amelia   Updated May 21, 2025 at 12:02pm   2 Most recent comment from Stefan Petrov:Hi Stefan, Thanks for reaching out to us. We noticed that you already have an open ticket on our other support platform, Gleap. A response has been provided there, so we kindly ask you to avoid openin ... Jamie Stone Date Picker   Amelia   Updated May 21, 2025 at 10:26am   2 Most recent comment from Uroš Jovanović:Hi Jamie, Thank you for reaching out. At the moment, it's not possible to replace the native date picker used in Amelia custom fields with an alternative like Flatpickr. I understand your concern ... Glenn Cloudflare Turnstyle   Amelia   Updated May 21, 2025 at 10:23am   2 Most recent comment from Uroš Jovanović:Hi Glenn, Thank you for your message. At the moment, there’s no built-in option to use Cloudflare Turnstile instead of Google reCAPTCHA in Amelia. However, I agree that Turnstile offers several adva ... jaskula Google calendar problem   Amelia   Updated May 21, 2025 at 10:05am   2 Most recent comment from Uroš Jovanović:Hello Jaskula, Thank you for reaching out to us. Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, ple ... Guellati Wassim Appointment booking panel not displaying correctly on mobile   Amelia   Updated May 21, 2025 at 10:01am   2 Most recent comment from Uroš Jovanović:Hello Guellati, Thank you for reaching out to us. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. ...