We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jake Book now link directly to adding the product to the booking pageClosed   Amelia   Updated 1 week ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue or bug as you mentioned? Can you explain in a lit ... Joel Google integration - busy times not taken into accountClosed   Amelia   Updated 1 week ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and yes when you get that error setting up tios optio to 2500 or 999 fixes the issues.  Should you have any further inquiries, ... Frank Stoop Passwort KundeClosed   Amelia   Updated 1 week ago   7 Most recent comment from Stefan Petrov:Hi Frank, Thanks for the credentials. Here is my test. I've created a test customer and tried to log in to the customer panel. This works correctly, as per the screenshot  If i request a passwo ... Marcello Impossible to choose any hour for appointmentClosed   Amelia   Updated 1 week ago   13 Most recent comment from Marko Davidović:Hello again, We are delighted to hear that this is resolved, as for the other ticket we will reply to it as well as soon as it pops up.  Should you have any further inquiries, we kindly request that ... Filipe Duplicated ordersClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. The correct behaviour is that Amelia only accept and saves an appointment if the payment is successful. That goes for all payments (both online and offline). ... [email protected] Can't add a new service on the websiteClosed   Amelia   Updated 1 week ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us.  Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... John Park Tax Settings in Finance SectionClosed   Amelia   Updated 1 week ago   13 Most recent comment from Stefan Petrov:Hi John, I’ve received some feedback—this has been identified as a bug and will be addressed in an upcoming update. In the meantime, it has been temporarily fixed via the plugin editor. However, i ... Julia Payment woocommerce not workingClosed   Amelia   Updated 1 week ago   7 Most recent comment from Stefan Petrov:Hi Felipe, Thanks for reaching out to us. Please open a new ticket for your question and we will kindly provide response there.  Looking forward to hearing from you.  Kenneth Sim Purchased Serial Number Does Not ActivateClosed   Amelia   Updated 1 week ago   3 Most recent comment from Stefan Petrov:Hi Kenneth, Thanks for letting us know. Great job finding a solution.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  Valentina Missing featuresClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set it like this Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly he ... Shadia Klingenberg Group bookingClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Hope this helps and that we have successfully explained how Amelia works. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... Oki Tensao Critical Error After Latest Update – Cannot Edit Services & Calendar Buffering (Collation Conflict)Closed   Amelia   Updated 2 weeks ago   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. We have created a fix for this. You can download Amelia from this link https://we.tl/t-e5GnS3nEnk We are sending you a short instruction on how to upd ... Kim REFUNDClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hello Kim, Sorry to see that you are moving away from Amelia. The refund has been processed already yesterday, but please note that it usually takes 5 - 7 business days for the funds to be processed t ... Vicky Hope New finance download option pleaseClosed   Amelia   Updated 2 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Thank you very much for your suggestion — we truly appreciate it. We hope it gathers plenty of votes so that it can be considered for future implementation. We wish you all the best and ... Valentina Missing featuresClosed   Amelia   Updated 2 weeks ago   2 Most recent comment from Stefan Petrov:Hi Valentina, Unfortunately, there is currently no option to customize the location address display. The address is shown on the event list form by default, and the only available setting is to either ...