As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

John Park Square and Pending Confirmation...Closed   Amelia   Updated May 21, 2025 at 7:38am   2 Most recent comment from Stefan Petrov:Hi John, My colleague has already provided feedback on the previous ticket. Please keep the conversation in one place, as there’s no need to open duplicate tickets. Just a quick note—tickets are a ... Victor Faury Amelia Booking Popup Only Works with Two WidgetsClosed   Amelia   Updated May 21, 2025 at 6:56am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have explained already too Seb there is bug related to pop ups and our Dev team is already working on it.  In the meantime you can try this CSS pleas ... Juan Problem with custom fields on the employee panelClosed   Amelia   Updated May 21, 2025 at 6:13am   4 Most recent comment from Marko Davidović:Hello again, This is not an error this is per design. In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https:/ ... HINA MOHAMMED booking formClosed   Amelia   Updated May 21, 2025 at 6:04am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you would need to manually cancel the app ... Beatrice Impostazione notifiche programmateClosed   Amelia   Updated May 20, 2025 at 11:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created and set ... Yamato %service_extras_details% placeholder does not work in the specific condition   Amelia   Updated May 20, 2025 at 10:14am   3 Most recent comment from Uroš Jovanović:Hello Yamato, Thank you for the detailed report and for testing it with version 8.3. We've noted the issue with the %service_extras_details% placeholder under the described conditions, and our te ... John Park Multiple Bookings...   Amelia   Updated May 20, 2025 at 9:59am   14 Most recent comment from Uroš Jovanović:Hello John, Thank you for following up. You're absolutely right — while deposits help reduce no-shows, they don't eliminate the issue of users abandoning Square checkout and still triggeri ... Mohamed Payment settingsClosed   Amelia   Updated May 20, 2025 at 7:39am   2 Most recent comment from Stefan Petrov:Hi Mohamed, Thanks for reaching out to us.  Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Mark Ng Amelia Stopped working!Closed   Amelia   Updated May 20, 2025 at 6:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and as far as we can see everything is working fine And there are no issues. Should you have any further inquiries, we kindly reque ... Christoph Schwinghammer Customer panel - hide eventsClosed   Amelia   Updated May 20, 2025 at 5:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can hide this via a shortcode like this [ameliacustomerpanel appointments=1] if you want to show only Appointments in the Customer Panel. Should you ... AdamE Bookings Clash   Amelia   Updated May 19, 2025 at 11:54am   6 Most recent comment from Uroš Jovanović:Hello AdamE, Thanks for enabling the setting! By turning on the hidden option that I mentioned, the WC order will be made when one user is inside the cart and thus it will prevent another user from bo ... Kitti Toth Custom Duration (e.g. 50 minutes) Setup in Amelia ProClosed   Amelia   Updated May 19, 2025 at 11:36am   6 Most recent comment from Stefan Petrov:Hi Kitti, Apologies for not mentioning it earlier. When you have several questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you ther ... [email protected] EventPopup isnt workingClosed   Amelia   Updated May 26, 2025 at 1:55pm   7 Most recent comment from Stefan Petrov:Hi Daniel, Apologies for the delayed response. This issue has already been identified as a bug and will be fixed in a future update. We don’t have a precise ETA yet, but we’ll keep users informed ... anani Lawson Asking for refundClosed   Amelia   Updated May 19, 2025 at 9:16am   11 Most recent comment from Stefan Petrov:Hello, Its not about the purchase code, it's the caching issue. For some reason, each time you upgrade an license, it's needed to clear the browser cookies / cache. Please try clearing the b ... Johannes Feature Request: Separate Placeholder for Microsoft Teams Meeting URL (Without Date/Text)   Amelia   Updated May 19, 2025 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Johannes, Thank you very much for your suggestion and detailed feedback! We appreciate you taking the time to share this improvement idea regarding the Microsoft Teams placeholders. I’ll make ...