As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Amina Settings datesClosed   Amelia   Updated May 13, 2025 at 10:32am   4 Most recent comment from Stefan Petrov:Hi Amina, Thanks for the information. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Kinno Cart for Events or Abandoned checkout emailClosed   Amelia   Updated May 13, 2025 at 10:12am   3 Most recent comment from Kinno:Hi Stefan,Good to know others wants this feature too - it will definitely improve the plugin and make it more useful!We hope it get's added soon! Naomi Martin Can only download lite plugin when I pay for ProClosed   Amelia   Updated May 13, 2025 at 7:43am   3 Most recent comment from Stefan Petrov:Hi Naomi, Should i send it to this email address - [email protected] or [email protected] ?      Marta Show Appoinment Services like as your demostration form "Find Treatment"Closed   Amelia   Updated May 13, 2025 at 6:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is the old 1.0 search booking form that will be depreciated and there is no new 2.0 search form like there is with all other forms since this for wa ... Logan Coy Moving data from dev site to live siteClosed   Amelia   Updated May 13, 2025 at 5:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do not do migration and we are not familiar with them so for this you always need to reach out to your hosting provider since they do work with migrai ... AYVAYAN Mail from bookingClosed   Amelia   Updated May 13, 2025 at 5:39am   4 Most recent comment from Marko Davidović:Hello again,  We went on your site but we do not see services we see that you are using only events and these plachoders are tied to appointments and services. For events you need to use events place ... Natalia DAWIDCZYK AMELIA LOCATIONSClosed   Amelia   Updated May 12, 2025 at 11:59am   2 Most recent comment from Stefan Petrov:Hi Natalia, Thanks for reaching out to us. The Step-by-Step Booking Form already includes fields for selecting the service, employee, and location, but these fields are interdependent. Let me clarify: ... Ivan disccount groupClosed   Amelia   Updated May 12, 2025 at 10:53am   2 Most recent comment from Stefan Petrov:Hi Ivan, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Alyson Melhus System not linking paid event registration to event attendees!Closed   Amelia   Updated May 12, 2025 at 10:42am   10 Most recent comment from Stefan Petrov:You are welcome, Alyson. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our f ... Florian Cancel this productClosed   Amelia   Updated May 12, 2025 at 10:38am   2 Most recent comment from Stefan Petrov:Hi Florian, Thanks for reaching out to us. I’ve requested a refund for your license. Please note that it usually takes 5-7 business days for the funds to be processed and credited to your account. W ... Kathrin Riemer Appointment and PaymentClosed   Amelia   Updated May 12, 2025 at 10:36am   2 Most recent comment from Stefan Petrov:Hi Kathrin, Thanks for reaching out to us. I assume the active payment method is WooCommerce? If so, there might be a hidden option in the WooCommerce settings that is likely turned on. To investigate ... Antonio Ropero I can't see my clients' appointmentsClosed   Amelia   Updated May 12, 2025 at 10:30am   13 Most recent comment from Antonio Ropero:No, nothing more Kate Perrett Email notifications upon Booking or to get PasswordClosed   Amelia   Updated May 12, 2025 at 10:27am   4 Most recent comment from Stefan Petrov:Hi Kate, No problem, you are welcome.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day and best regards.  Antonio Ropero Is there any way to make the client dashboard display only package management? I'm having trouble with this because my clients don't know how to get to the package section on the mobile version. I've had to add a notification with emojis to help them navigate. But the best thing would be to create a dashboard that only displays packages, just like you can create a dashboard just for events or appointments. Regards. Client dashboard for packages onlyClosed   Amelia   Updated May 12, 2025 at 10:26am   3 Most recent comment from Antonio Ropero:ok HB Hansen 30 min intervals vs. full day bookingClosed   Amelia   Updated May 12, 2025 at 7:56am   4 Most recent comment from Stefan Petrov:Hello, Unfortunatelly, there is no such option to configure multi day booking (Friday to sunday for example). The maximum service duration is 24 hours, therefore, you can only configure the service to ...