We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hanae noda 3D Secure Authentication Error with Stripe Payment (Screenshot Attached))Closed   Amelia   Updated 3 weeks ago   27 Most recent comment from Marko Davidović:再度ご連絡いただきありがとうございます。 どういたしまして。お力になれたようで大変うれしく思います。今後またご不明点などがございました� ... Marta Service not working with tRecurring AppointmentClosed   Amelia   Updated 3 weeks ago   9 Most recent comment from Marko Davidović:Hello again, The price for the upgrade is automatically calculated when you click on the upgrade. Since we can not refund you for the days that you already used on the license. Do you want me to check ... Melanie Hubach Widerruf?   Amelia   Updated 3 weeks ago   16 Most recent comment from Uroš Jovanović:Hallo Melanie, vielen Dank für deine Nachricht! Du musst ein neues Ticket erstellen, um fortzufahren. Jorge ResourcesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:      Hello there, Thank you for reaching out to us. At the moment, there is no built-in feature in Amelia that would allow assigning two Employees for the same Appointment. However, it can be fix ... anani Lawson each customer receive individual emailClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:You are welcome, as always.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day and best regards.  Jesús Escribá E-mail notificationsClosed   Amelia   Updated 3 weeks ago   14 Most recent comment from Marko Davidović:Hello again, We’ve visited your website and tested the Appointment Approved notifications, and everything is working without any issues, as you can see in the attached screenshot.   At this point, ... Richard Arto Configured SMS notifications to work in the United StatesClosed   Amelia   Updated 2 weeks ago   13 Most recent comment from Marko Davidović:Hello again, We just received feedback from our colleagues, and they have informed us that the SMS settings (Alphanumeric Sender ID) have been reset to default. The Sender ID must exist, and Amelia’ ... Viva Wellness Boutique No me deja reservar en el horario que necesito como administradorClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hola de nuevo, Gracias por tu mensaje. Lamentablemente, esta función no está disponible actualmente en Amelia. Existe una opción para permitir reservas fuera del horario laboral del empleado, pero ... SAUL Booking and packegeClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Carolina, I hope you are doing well. Have you configured the timezone settings to the nearest city in your timezone instead of UTC? It should be set to the nearest city, so please make sure to conf ... Adam Allowing customers to choose their own start and stop timesClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello, You described that you want users to select and insert the duration of the service from when to when they wish to book. Unfortunately, this is not possible in Amelia. In Amelia, the service wor ... anani Lawson sms notification payment   Amelia   Updated 3 weeks ago   4 Most recent comment from Uroš Jovanović:Hello Anani, You can add the admin email to the "Send all notifications to additional addresses" field on the Amelia > Settings > Notifications page. This will ensure that the business owner receives ... Maastek Appointment is created even if payment fails   Amelia   Updated 3 weeks ago   10 Most recent comment from Uroš Jovanović:Hello Maastek, I was unable to log into the credentials you provide me with. Can you please provide me with the updated credentials and I will provide you with an update on this? Marta Notification error with email testClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Stefan Petrov:  Hi Marta, The customer will receive a confirmation email to the email address they provided on the booking form. On the other hand, the employee will receive an email to the address ... Marcello "%customer_panel_url%" parameter   Amelia   Updated 3 weeks ago   21 Most recent comment from Uroš Jovanović:Hello Marcello, Thanks for the update! I'm glad to hear that the time issue is resolved. As for the password issue, I will check that for you and get back to you shortly. Thanks for your patience ... Christian Lloyd Chan Unresponsive AmeliaClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are sending you a version with the fix. You can download Amelia from this link https://we.tl/t-hfLEUkoHxc We are sending you a short instruction on ho ...