We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marie JOUET How to combine WP Editor role and Amelia RoleClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Keanu Born Product / Service Setup   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Keanu, Really sorry to hear that you are moving away from the Amelia plugin. If you wish to come back to Amelia, we will provide you with a 20% discount coupon for a license purchase. I wish yo ... JAMES ANDREWS evens listing   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello James, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... Steve Online appointments alongside in-personClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:  Hi Steve, Thanks for reaching out to us. Unfortunately, Amelia doesn't have the option to differentiate between online and offline locations. The difference is in the service c ... Sanja Remove "Select service category" step   Amelia   Updated 3 weeks ago   8 Most recent comment from Uroš Jovanović:Hello Athanasios, Thank you for the update. I apologize for the previous information provided. Unfortunately, it's not possible to display all services at once without using the services/sub-serv ... Laurent Migrate everything from Amelia from one to another siteClosed   Amelia   Updated 3 weeks ago   8 Most recent comment from Aleksandar Vuković:Great news, Sylwia, thanks for letting me know! Please feel free to reach out to us if you have any further questions or concerns! V Heiland %payment_link_stripe% not rendering in “Appointment Approved” emailClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. There are some options that you need to configure first before putting a placeholder. You first need to enable this option in Payment settings, then you also need ... GAreth Getting services to overlap and maximum numbersClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Gareth, A particular timeslot is automatically removed from the booking form depending on the configuration. By default, a timeslot will no longer be available if there is already a single booking ... Clarissa Appointments & PaymentClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Yes that would be helpfull 2. The "Order Update" rule in the WooCommerce integration settings refers to an automatic process that triggers whenever a WooCommerce order is updated — for ... Robert Booking   Amelia   Updated 3 weeks ago   6 Most recent comment from Uroš Jovanović:Hello Robert, Are you able to see my previous response? john Historical Appointments Data LostClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi John, That is indeed an issue. If your users have the same email address, it creates a conflict. The simplest solution is to change the email address to ensure each one is unique. If a WordPress us ... JAMES ANDREWS header colorClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Your question is not that clear but if you want to change to the color or anything else you need to this fro customize section for that specific form Sh ... Adam O. woocommerce checkoutClosed   Amelia   Updated 3 weeks ago   6 Most recent comment from Marko Davidović:Hello again, We cannot send you in someone else's ticket you need to open your own ticket with your purchase code and then we would gladly send you version with the fix. We wish you all the best ... TAFF Fatal Error At Checkout Amelia version 8.1.1   Amelia   Updated 3 weeks ago   21 Most recent comment from Uroš Jovanović:Hi Tariq, Thanks for confirming. Please create a separate ticket, and we’ll be happy to assist you there. Riccardo Riccio amelia editorClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ...