As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Mads Create a link in the formClosed   Amelia   Updated April 28, 2021 at 5:28pm   3 Most recent comment from Mads:Thank you very Much Ivana Glenton Samuels Get availability from calendar (API/Web hooks)Closed   Amelia   Updated April 28, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi, Glenton!I apologize for the delayed response.I'm afraid, at the moment Amelia can do only the opposite: it can send data about each booking through webhooks.Would that be suitable for your ap ... Pawel Notifications to employees don't work anymore ?Closed   Amelia   Updated April 28, 2021 at 1:43pm   4 Most recent comment from [deleted]:Hi Pawel,thank you for the kind reply!It is all right, don't be harsh on yourself - the setup needs to be very precise, and sometimes even I skip a step in my own setup on the test pageSo, it is ... Ahmad Abdullahi Ahmad Catalogue View MisbehavingClosed   Amelia   Updated April 28, 2021 at 11:28am   8 Most recent comment from [deleted]:Hi, Ahmad!It turned out that the page stays in the same place, and since the "Congratulations" page contains less space than the previous screen, it's not in the view straight away. You will hav ... David Harrison Recurring bookings stopped workingClosed   Amelia   Updated April 28, 2021 at 10:14am   10 Most recent comment from Aleksandar Vuković:Exactly, David.When a new update is installed, it will overwrite all code in the plugin. Tristan Zimmerman Manage Languages says "No Data"Closed   Amelia   Updated April 28, 2021 at 10:11am   9 Most recent comment from Aleksandar Vuković:You're welcome, TristanGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Caroline Elvegard Employee and Services disappearedClosed   Amelia   Updated April 28, 2021 at 9:36am   9 Most recent comment from Caroline Elvegard:Hi Ivana!Wow, that was it? :O Damn I'll remember that!Thank you so much for the help :) Have a good day! Kind regards,Caroline Enzo Package ShortcodesClosed   Amelia   Updated April 28, 2021 at 9:07am   9 Most recent comment from Aleksandar Vuković:Thanks for your feedback, RuthI just updated the documentation, and all shortcodes should now be included there.Thank you both for reminding us to update our docs. Amin Talab Next Day Reminder not working any moreClosed   Amelia   Updated April 28, 2021 at 8:54am   22 Most recent comment from Aleksandar Vuković:Hi again AminMy German is a bit rusty, but I believe I understood correctly (I did not have to use Google Translate but did that anyway, so turns out I did understand their response correctly).  ... Aranzazu Customer panelClosed   Amelia   Updated April 28, 2021 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello AranzazuA customer that logs into the Customer Panel, and can see all details in there is surely logged in your WordPress as an administrator. There's no way that a customer that booked an ... Dean Cruddace Mapping User RolesClosed   Amelia   Updated April 28, 2021 at 8:08am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raquel Display image on list viewClosed   Amelia   Updated April 27, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Raquel!Sorry for the delayed response.It is possible to display the whole description, so in this case, the picture will be also visible. I'm afraid, it's the only solution at the moment ... Viktor Callemin schedulingClosed   Amelia   Updated April 27, 2021 at 10:50pm   2 Most recent comment from [deleted]:Hi, Viktor!Sorry for the delayed response.Yes, it's Time Zone settings. Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress' General set ... Mike new appointments​ in the Front-end employees panelClosed   Amelia   Updated April 27, 2021 at 10:35pm   2 Most recent comment from [deleted]:Hi, Mike!Thank you for choosing Amelia.At the moment, Employees can't add new Customers in Amelia. Probably, this feature will be added later, but I can't tell you when precisely.I believe t ... Frédéric Prud\'homme Direct access to a booking form for a serviceClosed   Amelia   Updated April 27, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi, Fred!I apologize for the delayed response.I doubt it can be set this way you explained. But probably we can find a workaround.I'm not sure if I understood your requirements completely, but ...