We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Liz Add a class to booking formClosed   Amelia   Updated April 19, 2021 at 1:29pm   2 Most recent comment from [deleted]:Hi Liz,thank you for reaching out to us!JS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source co ... Michael Cowdroy SMS notificationsClosed   Amelia   Updated April 19, 2021 at 11:59am   4 Most recent comment from Aleksandar Vuković:Hello MichaelUnfortunately, this is expected behavior. Your existing appointments' times were saved in an incorrect time zone, so when you changed the time zone, they were adjusted to the new tim ... Chen Zhao A user cannot receive email when try to access the customer panelClosed   Amelia   Updated April 19, 2021 at 11:18am   3 Most recent comment from Aleksandar Vuković:Hello ChenAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you ... Xuan Integration in nested Pop-Up does not workClosed   Amelia   Updated April 19, 2021 at 11:15am   3 Most recent comment from Aleksandar Vuković:Hello XuanThanks for letting us know the issue has been resolved. At the moment we're having issues with Amelia's blocks in Elementor's popups, so using [shortcode] widget should work f ... Matt Sheeks Paypal SetupClosed   Amelia   Updated April 19, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello MattThank you for your purchase, and sorry for the inconvenience.When using Stripe or PayPal through Amelia, the most important thing to mention is that Amelia only connects your existing accoun ... Devin Holmes Google Calendar IntegrationClosed   Amelia   Updated April 19, 2021 at 11:04am   2 Most recent comment from Aleksandar Vuković:Hello DevinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. We also do not have an integratio ... Andy Cereghino Dashboard count issues ?Closed   Amelia   Updated April 19, 2021 at 10:58am   4 Most recent comment from [deleted]:Hi, Andy!I should confess: your response made my dayThank you for your patience (and your sense of humour as well).There's no need to feel ashamed: it goes without saying that you're focused ... Roshan Sujeebun "Preselect Booking Parameters" not working after upgradeClosed   Amelia   Updated April 19, 2021 at 9:09am   10 Most recent comment from Aleksandar Vuković:Hello again RoshanI believe I have it fixed - my tests came back fine. Can you please check your website, and let me know?Lesly, I see your concern was addressed in another ticket with one of my co ... Jo WP fusion integrationClosed   Amelia   Updated April 19, 2021 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello JohannaThank you for your suggestion, I will forward it to our management, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" li ... Stéphane Quéré personalized schedulesClosed   Amelia   Updated April 19, 2021 at 5:28am   33 Most recent comment from Stéphane Quéré:Hi Ivana ,thank you Lesly Manrique I can't download AMELIAClosed   Amelia   Updated April 18, 2021 at 9:17pm   4 Most recent comment from [deleted]:Hi, Lesly! That's great! I'm glad the issue was resolved. Please feel free to contact us if you have any other questions. Best Regards.  Marco Automated Wordpress New User EmailClosed   Amelia   Updated April 16, 2021 at 11:10pm   5 Most recent comment from Marco:Thanks Liza! Stay well : ) Dr Mekawi problem in paymentClosed   Amelia   Updated April 16, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Husseinabdullah!Thank you for choosing Amelia.Please make sure that you set the integration according to our guide and also that you connected Services with WooCommerce products.I'd like to m ... js translationClosed   Amelia   Updated April 16, 2021 at 5:49pm   4 Most recent comment from [deleted]:I'm happy to hear this; thank you for letting me know.If you need anything else, please feel free to contact us Saugé King Not working on local siteClosed   Amelia   Updated April 16, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hi Saugé,thank you for reaching out!I am very sorry to hear this happened - please go to Amelia > Customization > and Reset it.Then set the colors you'd like and Save.Please let me know if this ...