As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Dermod Wood Enhancements to EventsClosed   Amelia   Updated May 19, 2021 at 8:58am   4 Most recent comment from Aleksandar Vuković:Hi again DermodI tried myself, and I too couldn't leave a suggestion, but our managers were able to, so I don't know what's going on there. We'll check it out, thanks!As for event ... Peter Scratchley Limiting users to one Zoom Trial Class per user (no more than 1 booking per user).Closed   Amelia   Updated May 19, 2021 at 8:27am   2 Most recent comment from [deleted]:Hi Peter,thank you for reaching out to usUnfortunately, Amelia cannot limit a user to book a service or appointment only once. Services are available to everyone, for as many times as settings allow ( ... Alexia Amelia UpdateClosed   Amelia   Updated May 19, 2021 at 8:25am   6 Most recent comment from Aleksandar Vuković:I'm sorry for the inconvenience, but unfortunately, there's nothing we can do at this moment about 1 and 3. As for 2 - can you provide me with the link to the booking page, so I can inspec ... Gemma Wilks Scrolling doesn't work when Amelia is embeddedClosed   Amelia   Updated May 19, 2021 at 6:32am   16 Most recent comment from [deleted]:Hi Gila Dávid, Thank you for letting us know, glad to see you found a solution to the scrolling issue you had,  and thank you for sharing your solution with other users. If you have any other quest ... Carlos Alberto García Martínez Error The mail has NOT been sentClosed   Amelia   Updated May 18, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi, Carlos!Sorry for the delayed response.And thank you for choosing Amelia.Could you please set the email service to PHP and try to send a test email? If that works, then you should reach out to your ... Alex Multiple bookingsClosed   Amelia   Updated May 18, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi, Alex!Sorry for the delayed response.And thank you for your purchase.Unfortunately, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on o ... Amber Andreucci Google Calendar IntegrationClosed   Amelia   Updated May 18, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi Amber,thank you for reaching out to us!Unfortunately, at the moment, only one calendar can be integrated per employee, for one integration. You can optionally connect 2, one for Google, and one fo ... parv More customised reminders like calendlyClosed   Amelia   Updated May 18, 2021 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello parvWe do plan on adding custom notifications, which you would be able to configure manually. I can't say exactly when this will be added, but it is planned to be developed in the next 3 mo ... Oswaldo Rangel Adding information about Extras in Services to notificationsClosed   Amelia   Updated May 18, 2021 at 1:34pm   11 Most recent comment from [deleted]:Hi, Yulia!I'm glad to hear the issue was resolved.Thank you for the credentials. Can you also provide us with the database access, please?Best Regards.  Ralf Schreiber Already in Wordpress logged Users Appointment BookingClosed   Amelia   Updated May 18, 2021 at 1:12pm   2 Most recent comment from [deleted]:Hi Ralf,thank you for contacting us As advised in the previous ticket, for the pre-filled fields in the booking form, you can activate the option Check customer's name for existing email when bo ... Lorenzo customer without emailClosed   Amelia   Updated May 18, 2021 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello LorenzoThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Emails are mandatory in the back ... Steve Coupland Service allocationClosed   Amelia   Updated May 18, 2021 at 10:49am   4 Most recent comment from [deleted]:Hi, Steve!I'm glad to hear that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Zadeh Media show selectionClosed   Amelia   Updated May 18, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello Zadeh MediaThank you for your purchase.Unfortunately, the plugin doesn't have this built-in, so no service is selected by default. I suppose it would be possible with some custom solution, ... Mr Peter Gosling Date of Birth add to appointment register form and save into Customers Date of Birth automaticallyClosed   Amelia   Updated May 18, 2021 at 9:39am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote, Liv.Please feel free to add it to this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a c ... SYS support Google Calendar setup through Employee PanelClosed   Amelia   Updated May 18, 2021 at 8:33am   2 Most recent comment from [deleted]:Hi Maarten!Thank you for taking time to contact us, and for such wonderful feedback!I'm glad to hear that you're happy with the direction Amelia is developing in, and I hope that we will li ...