I had a customer reschedule their appointment using the customer panel, however, the reminder notification did not go out. It was more than 24 hours before the appointment. Why would this have happened?
Thanks for any assistance.
Thank you for choosing Amelia.
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.