We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Angel Google calendar does not integrateClosed   Amelia   Updated May 10, 2021 at 8:09am   4 Most recent comment from [deleted]:Hi Angel,thank you so much for the credentials!I apologize for the later response, as we don't work on weekends.I see that you had the setting that includes pending appointments OFF; I enabled it ... Kevin Custom FieldsClosed   Amelia   Updated May 10, 2021 at 6:52am   4 Most recent comment from [deleted]:Hi, Kevin!Sorry for the delayed response.And thank you for choosing Amelia. If you added these Custom fields later than the old Events were created and booked, then that's how it's supposed ... Jordi custom fields in outlook calendarClosed   Amelia   Updated May 9, 2021 at 2:12pm   6 Most recent comment from Aleksandar Vuković:You're welcome Jordi.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sho Coupon_usedClosed   Amelia   Updated May 9, 2021 at 11:03am   3 Most recent comment from Sho:Hi Ivana,Ok, Thanks for your reply!Best,Sho Denis Lord désinstallation temporaire AmeliaClosed   Amelia   Updated May 8, 2021 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello DenisYes of course, you can deactivate and delete the plugin from your website if you don't need it, and then install it when you need it again.You will be able to download the latest vers ... ALFREDO ZAVALA Couple of issuesClosed   Amelia   Updated May 8, 2021 at 11:49am   4 Most recent comment from Aleksandar Vuković:I'm glad to see this ticket has been resolved.We'll close it now, but if you have any other questions or issues, please feel free to open a new one and we'll gladly help you out! Gadi Ben Lavi settings issuesClosed   Amelia   Updated May 8, 2021 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello GadiThank you for your purchase. These credentials are not correct. SMTP host should be something similar to smtp.gmail.com - you need to reach out to your mailing provider about this. Are you ... Ryan Multiple person booking discountClosed   Amelia   Updated May 7, 2021 at 4:32pm   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your inquiry.At the moment we don't have this kind of discount, unfortunately. We have the option to create a package of service that would have discounted price and we also ... Kolbjorn Ursin Can't map users to new employees​Can't map users to new emplyeesClosed   Amelia   Updated May 7, 2021 at 2:31pm   16 Most recent comment from [deleted]:Kolbjorn,I'm glad to hear you resolved the issue.Please feel free to contact us if you have any other questions.Best Regards.  Tony Valverde AMELIA REFUND QUESTIONClosed   Amelia   Updated May 7, 2021 at 2:29pm   5 Most recent comment from Tony Valverde:Thanks Ivana for your answer. It helps a lot. I will wait for 7 bussiness days and if I haven't received anything I contact you back.Thank you again. Angel Book Appointment not workingClosed   Amelia   Updated May 7, 2021 at 2:07pm   7 Most recent comment from [deleted]:Hi, Angel!I'm afraid, Amelia has no such feature. It's not possible to restrict Custom Fields entries to letters or numbers only.You can suggest that as a feature request here, or check if t ... Samuel Multiple Phone Numbers per CustomerClosed   Amelia   Updated May 7, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi, Samuel!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add any Custom fields to the Customer profile. Custom fields are being saved in the appointment modal, ... Simona Georgieva Amelia console error after updateClosed   Amelia   Updated May 7, 2021 at 11:40am   4 Most recent comment from [deleted]:Hi again, Simona!Ok, I see. There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicat ... Simona Georgieva Amelia confirmationClosed   Amelia   Updated May 7, 2021 at 11:35am   4 Most recent comment from [deleted]:Hi, Simona!I'm glad I could help.Please let us know if you have any other questions.Best Regards.  David Sugden Adding pixel code to submit buttonClosed   Amelia   Updated May 7, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.Something like this is not possible with the built-in features of the plugin, but please check this ticket:https://tmsplugins.ticksy.com/ticket/2278713/People c ...