As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Alan Ao Exporting event attendeesClosed   Amelia   Updated May 20, 2021 at 11:14am   2 Most recent comment from [deleted]:Hello Alan,thank you for reaching out to usSure - when you go to Amelia > Events > Attendees, there is a file icon in the corner with which you can export the list with in CSV file. Alexis Acces to the customer panelClosed   Amelia   Updated May 20, 2021 at 10:59am   9 Most recent comment from Aleksandar Vuković:Hello UrsulaYes, the panel needs to have it's own page, using [ameliacustomerpanel] shortcode, and also the URL of the panel needs to be added to Settings/Roles/Customer.The "Automatically create ... Sinan Deleting old (past) EventsClosed   Amelia   Updated May 20, 2021 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello SinanUnfortunately, you are correct - when it comes to events, you need to delete them one by one, and there's no option to disable notifications when doing that.I'll forward this to o ... Caroline Elvegard Calendar Empty after UpdateClosed   Amelia   Updated May 20, 2021 at 10:50am   18 Most recent comment from [deleted]:Good day!Yes, the fix was added to version 3.3.Please let us know if you have any other questions.Best Regards.  Liv Coupon field missing for packagesClosed   Amelia   Updated May 20, 2021 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello LivUnfortunately, coupons are not included in packages yet. Our developers will work on this in the future, but I can't say exactly when they will be included. Deepa Maddala How can I add logout functionality for a customer in Customer panelClosed   Amelia   Updated May 19, 2021 at 10:37pm   2 Most recent comment from [deleted]:Hi, Deepa!Thank you for choosing Amelia.The Customer Panel already has a logout option:Please note that you should not test the Customer Panel or the Employee Panel under your Admin user. You have to ... Tania Hohneck CancellationClosed   Amelia   Updated May 19, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi, Tania!Sorry to hear that Amelia didn't suit your business.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then ... Henrik Services and "Minimum Capacity"Closed   Amelia   Updated May 19, 2021 at 9:18pm   4 Most recent comment from [deleted]:Hi, Henrik!I'm glad I could help.Please let us know if you have any other questions.Best Regards.  Kay Pitre recurring appointmentsClosed   Amelia   Updated May 19, 2021 at 2:40pm   2 Most recent comment from [deleted]:Hi Kay,thank you for reaching out to us!SureYou can set the service as recurring in the Amelia > Services, and choose Weekly.Then, in Amelia Booking on the front end customer will be able to choose if ... marco pino add fieldClosed   Amelia   Updated May 19, 2021 at 2:26pm   4 Most recent comment from [deleted]:Hi Marco,thank you for the kind replyUnfortunately, Amelia does not have that kind of verification system at the moment; you can suggest that as a feature request here, or check if there is such reque ... Peter Crockett Importing CSV into AmeliaClosed   Amelia   Updated May 19, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi Peter,thank you for reaching out to usPHPMyAdmin is a WordPress plugin which you can download, for free; it's main function is to allow you to access the database files.The way my colleague ad ... Finn I want to change the label of "Choose a service"Closed   Amelia   Updated May 19, 2021 at 2:12pm   2 Most recent comment from Aleksandar Vuković:Hello FinnThank you for your purchase, and sorry for the inconvenience.At the moment, "Please select" and "service" are two separate strings joined into one, so it's quite a nightmare to translat ... Aritra Trial ServicesClosed   Amelia   Updated May 19, 2021 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello AritraThank you for your purchase.If this service is supposed to be displayed on the front-end, you can create a new category, and this service in it. The current booking form's shortcode w ... Jeffrey Kimel NotificationsClosed   Amelia   Updated May 19, 2021 at 11:07am   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffreyI'm glad I could be of service here.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Glenn Davidson Managing existing AppointmentsClosed   Amelia   Updated May 19, 2021 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello GlennTo do this, you first need to go to the appointment for 4 people, for "Instructor 2" at 10:00am on 10th May, and cancel them.After that, go to the appointment for "Instructor 1" at 10:00a ...