We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sho Comment in customer panelClosed   Amelia   Updated May 10, 2021 at 12:55pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ShoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brennen Perry Notifications not working through gmailClosed   Amelia   Updated May 10, 2021 at 12:48pm   2 Most recent comment from Miloš Jovanović:Hi Brennen Perry,Thank you for your inquiry and sorry for our late reply due to the non-working days.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we ... Kelley notifications are not working.Closed   Amelia   Updated May 10, 2021 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello KelleySorry for the late response.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Natalie Tan upgrading from amelia lite to proClosed   Amelia   Updated May 10, 2021 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi Natalie,Thank you for your purchase.Sorry for late response, we did not work because we have national holidays.Can you please tell me did you try to follow this guidehttps://wpamelia.com/lite-upgra ... Luca Turrin Time setupClosed   Amelia   Updated May 10, 2021 at 11:34am   2 Most recent comment from Miloš Jovanović:Hi Luca Turrin, Thank you for your inquiry and sorry for our late reply due to the weekend. To be able to set the quarter please go to the Settings page, open General Settings, and set the Default T ... Stefan Heindl Single date servicesClosed   Amelia   Updated May 10, 2021 at 11:01am   4 Most recent comment from Aleksandar Vuković:Hello StefanWe're glad to hear this helped.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andy Cereghino Appointments Strange behaviourClosed   Amelia   Updated May 10, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AndreaThank you, the last week was relaxing, but coming back to a lot of tickets kind of lowers the hype of thatAnyway, this is exactly why we're not automatically d ... marta Amelia AdminClosed   Amelia   Updated May 10, 2021 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello martaThank you for your purchase.I am sorry to disappoint you, but unfortunately, Amelia Managers do not have the capabilities to delete anything. They can create and edit data in Amelia, but t ... Alexia Notification are not updated and settings SMTPClosed   Amelia   Updated May 10, 2021 at 10:12am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlexiaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tomoya Shirai About synchronization with google calendarClosed   Amelia   Updated May 10, 2021 at 9:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, TomoyaI'm glad to hear this issue is now resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian functionalityClosed   Amelia   Updated May 10, 2021 at 9:02am   3 Most recent comment from [deleted]:Hi Ian,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.1) user browses website and sees the calendar/list of events we're running. These eve ... Leyla musleh how to remove a package that someone bought?Closed   Amelia   Updated May 10, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi Turistas,Sorry for the delayed response, we don't work on weekends. I'm afraid, if the package was purchased, it can't be deleted unless the Customer books all the remaining appoint ... Jason Long Editing Packages & Tracking Package detailsClosed   Amelia   Updated May 10, 2021 at 8:36am   3 Most recent comment from Aleksandar Vuković:Hello Jason and Michael.The Packages feature's first version has been developed from a customer's perspective, as that's what we received as the most requested approach from our custome ... elaine Time selector 12-hour formatClosed   Amelia   Updated May 10, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi, Elaine!Sorry for the delayed response.Yes, that's correct: there's only one option for time format on the back-end at the moment. I will forward your request to our development team. Al ... Leyla musleh Multi employees in packagesClosed   Amelia   Updated May 10, 2021 at 8:23am   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends.Amelia tries to assign all the appointments to the same Employee by default, but if he/she is busy, then a time slot with anothe ...