We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated September 14, 2022 at 8:18am   22 Most recent comment from Marko Davidović:Hello Rosenyl,Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.wpamelia.com/ Features are pushed up ... seth CSS Style Changes to Amelia BookingClosed   Amelia   Updated September 14, 2022 at 8:16am   32 Most recent comment from Aleksandar Vuković:Hello SibusisoI responded to the other ticket you have created, so please respond there. I'm not sure we'll be able to remove the border and the shadow without them affecting other sections ... Julie Norehad Outlook & Google Calendar IntegrationClosed Pre-purchase questions for Amelia   Updated September 14, 2022 at 7:56am   2 Most recent comment from Marko Davidović:Hello Julie, I'm afraid that we didn't quite get what you want to achieve exactly. Can you explain to us in a little more detail, and send us a couple of screenshots? Looking forward to yo ... miri bench add domainClosed   wpDataTables   Updated September 13, 2022 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi, miri Sorry for the delayCan you elaborate more on what kind of error/issue you are seeing when you try to Activate the plugin?If you maybe can't see the Activation tab, when you go into Mai ... Kevin Reiterer employee customer payment viewClosed   Amelia   Updated September 13, 2022 at 7:02pm   2 Most recent comment from Miloš Jovanović:Hi, KevinSorry for a delayed response time.-You are correct, and I am sorry to disappoint you, but currently we don't have any way to create a solution for employees to see and edit payment deta ... Tara Block out calendar time slot as busy but not for an appointmentClosed   Amelia   Updated September 13, 2022 at 6:16pm   2 Most recent comment from Miloš Jovanović:Hi, Tara Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jeremy Avenarius Is there a direct way for employees to manage schedule on front-end?Closed   Amelia   Updated September 13, 2022 at 6:11pm   2 Most recent comment from Miloš Jovanović:Hi, JeremyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Victor Reyes Create a busy event for an employee from AmeliaClosed   Amelia   Updated September 13, 2022 at 3:39pm   2 Most recent comment from Miloš Jovanović:Hi, Victor Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Rees Conditional FormattingClosed   wpDataTables   Updated September 13, 2022 at 2:35pm   2 Most recent comment from Miloš Jovanović:Hi, Rees Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Deepansh Unable to upload Excel tableClosed   wpDataTables   Updated September 13, 2022 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Deepansh,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Kristen Jerry Loading IssuesClosed   Amelia   Updated September 13, 2022 at 1:44pm   8 Most recent comment from Uroš Jovanović:Hello Kristen,There was an issue with a couple of rows in the database and it is really difficult to troubleshoot or diagnose how the issue occurred.If this issue happens again, you could reach out t ... Nils Gomez Customer panalClosed   Amelia   Updated September 13, 2022 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Nils,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Angela Showing percentages in chartsClosed   wpDataTables   Updated September 13, 2022 at 1:35pm   2 Most recent comment from Miloš Jovanović:Hi, Angela Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Naomi Woocommerce Check out no longer workingClosed   Amelia   Updated September 13, 2022 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Victor Reyes Display service extra on planningClosed   Amelia   Updated September 13, 2022 at 1:22pm   2 Most recent comment from Miloš Jovanović:Hi, Victor Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ...