We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Edwin Maina Excel Frontend Form With FormulasClosed Pre-purchase questions for wpDataTables   Updated September 13, 2022 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi, Edwin Thanks for reaching out to us-1. If you mean to set an actual Excel file based table on front-end,  and if this table is linked to source Excel file,then it will not be editable on WordPr ... Emanuel Plugin won't installClosed   Amelia   Updated September 13, 2022 at 12:28pm   6 Most recent comment from Marko Davidović:Hello EmanuelWe are delighted to hear that everything is working and also we thank you for posting this solution as well.If you have any more questions please open another ticket and we will gladly he ... ARTURO TOLEDO Configuration services with same coach different schedulesClosed   Amelia   Updated September 13, 2022 at 12:22pm   4 Most recent comment from Uroš Jovanović:Hello Arturo,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Jason Hoopes Services DescriptionClosed   Amelia   Updated September 13, 2022 at 10:52am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.This is only possible with the Calendar booking form. At the moment we only have step-by-step booking form 2.0. This was not possible even on the old 1.0 ... Brandon Gage One Time Purchases Without Appointment?Closed Pre-purchase questions for Amelia   Updated September 13, 2022 at 10:39am   2 Most recent comment from Marko Davidović:Hello Brandon, Thank you for your interest in our product.Amelia is a booking plugin and for each appointment, you need to select the date and time for the appointment. But there may be a workaround ... Ted Option for Zoom meetingClosed   Amelia   Updated September 13, 2022 at 10:39am   5 Most recent comment from Miloš Jovanović:Hi, Ted Sorry for the delayed response.You're welcome - and of course, please don't hesitate to open new tickets for any new question - we will be happy to answer.Thank you Vivi do you have whats app integration for clients notifications?Closed Pre-purchase questions for Amelia   Updated September 13, 2022 at 10:07am   2 Most recent comment from Uroš Jovanović:Hello Vivi,Thank you for reaching out to us.We have implemented the WhatsApp integration in the latest version of the Amelia plugin. You can check the documentation on it on the following link.Please ... Haley Mobile bookingClosed   Amelia   Updated September 13, 2022 at 9:53am   12 Most recent comment from Miloš Jovanović:Hi, HaleyThank you for checking and confirming this for us.We did have a number of users who used the Wp Rocket optimisation to Minify JS, and that is currently causing a conflict, but our developers ... Ibrahim Güner Sk4TDEC*yhwk!q^dClosed   Amelia   Updated September 13, 2022 at 9:44am   2 Most recent comment from Marko Davidović:Hello Ibrahim, Thank you for reaching out to us.Unfortunately, we cannot tell you everything about custom CSS because it is a special program for web development. It's not used just some options ... Ticoan Myrie Custom ReportsClosed   Amelia   Updated September 13, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello Ticoan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The only solution that we can suggest is that you can export the SCV file in the appoin ... MARCUS QUIROGA Remove priceClosed Pre-purchase questions for Amelia   Updated September 13, 2022 at 9:09am   4 Most recent comment from Marko Davidović:Hello Marcus, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Anshita Automatic refund to customers after rejecting their appointmentClosed   Amelia   Updated September 13, 2022 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Anshita,Thank you for reaching out to us.Unfortunately, that is not possible with Amelia's built-in features, you will have to refund the money back to the customers manually through the pa ... Ben Hager Customer Panel SupportClosed Pre-purchase questions for Amelia   Updated September 13, 2022 at 8:15am   4 Most recent comment from Marko Davidović:Hello Ben,The Lite version has limited options this can be used only with full licenses. You are still using the Lite version so you cannot have all the option there.  You can buy our license and try ... Alex Warren Staff being a customerClosed   Amelia   Updated September 13, 2022 at 8:02am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This creates role conflict in Amelia because different roles have different permissions.Y ... James Jennison PayPal pop-up issue on mobileClosed   Amelia   Updated September 15, 2022 at 9:50am   5 Most recent comment from Marko Davidović:Hello James,My colleagues tried and they couldn't replicate the issue. As far as we can see, everything is working. Can you still reproduce the problem, please tell us which mobile phone you are ...