We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mauro Bosio multiple appointments in same time slotClosed   Amelia   Updated September 9, 2022 at 6:43am   8 Most recent comment from Marko Davidović:Hello Mauro, You are most welcome. We are here to help as best as we can. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, le ... Darren Frantz Package purchaseClosed   Amelia   Updated September 9, 2022 at 9:36am   5 Most recent comment from Marko Davidović:Hello Darren,This is a bug, we have created a task for this and it should be resolved in one of the future updates. We apologize for any type of inconvenience.If you have any more questions please ope ... Brock Hudgens Mobile ViewClosed   Amelia   Updated September 8, 2022 at 5:06pm   8 Most recent comment from Miloš Jovanović:Hi, Moe Sorry for the delayWe can see that you opened another ticket, and colleagues have replied to it.Let's please proceed to troubleshoot on your private ticket.Thank you Henning Notifications DeletedClosed   Amelia   Updated September 8, 2022 at 4:56pm   12 Most recent comment from Uroš Jovanović:Hello Henning,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. David Subers %appointment_price%Closed   Amelia   Updated September 8, 2022 at 2:30pm   12 Most recent comment from Uroš Jovanović:Hello David, Thank you for providing us with the credentials. We have performed checks and we have noted that this is a bug and the fix will be applied in one of the future updates, but there is no ET ... Arnaud Chenudet SMS costClosed Pre-purchase questions for Amelia   Updated September 8, 2022 at 1:31pm   4 Most recent comment from Uroš Jovanović:Hello Arnaud,Glad to be able to assist you.Please let us know if you have any other questions. Laura van Nieuwland migrationClosed   wpDataTables   Updated September 8, 2022 at 1:19pm   4 Most recent comment from Miloš Jovanović:Hi, Laura Can you please check if perhaps the database prefix has changed for the new site?Our plugin is expecting to see the same "path" to the tables, when you move them -so, in your example, the ... Filippos Sdralias Stripe RefundClosed   Amelia   Updated September 8, 2022 at 12:18pm   2 Most recent comment from Uroš Jovanović:Hello Filippos,Thank you for reaching out to us.There is currently no sync between the Stirpe and Amelia statuses once the Stripe payment has been refunded.We have a plan to add this feature in one of ... Silviu Amelia Booking on Google my businessClosed   Amelia   Updated September 8, 2022 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Silviu,Thank you for reaching out to us.This is currently not planned, but if there are enough suggestions, this integration could be done from our end. You can suggest this on the following ... Admin Google calender not availableClosed   Amelia   Updated September 8, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Admin, Thank you for reaching out to us.You need to create the employee first and click on save, and after that you will have the option to connect the employee to the calendar.If you have any m ... Angelina Alfonso Step-by-Step Booking Form 2.0 not visibleClosed   Amelia   Updated September 8, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Angelina, Thank you for reaching out to us.The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files opti ... DIDIER LOPES Custom fieldsClosed   Amelia   Updated September 8, 2022 at 6:27am   6 Most recent comment from Marko Davidović:Hello Didier, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Jérôme Events on Google CalendarClosed   Amelia   Updated September 8, 2022 at 6:19am   2 Most recent comment from Marko Davidović:Hello Jérôme, Thank you for reaching out to us.Events can appear in Google Calendar, but only if the employee is assigned to that Event just like he is assigned to the services. The event cannot app ... Jonathan jonathan Error 500Closed   Amelia   Updated September 7, 2022 at 7:34pm   4 Most recent comment from Miloš Jovanović:Hi, JonathanI can see the credentials, but i can't see a link to your site?Could you provide a link to Wp-Admin, please?And a link to this page with the error?-It seems this is some kind of  a ... gestio Manually make recurring bookingClosed   Amelia   Updated September 7, 2022 at 7:11pm   6 Most recent comment from Miloš Jovanović:Hi, [email protected] Sorry for the delay - As Aleksandar explained, this is the current logic of our plugin. If some customers are already taking a time-slot, and there is more capacity available; ...