We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julia Packages plus booking paying twiceClosed   Amelia   Updated September 7, 2022 at 6:45pm   12 Most recent comment from Miloš Jovanović:Hi, Julia Sorry for the delayWe will cover the questions now, but for the future, please be advised :When you have questions or issues which are not related to the title of the active ticket, please ... Hanna Amelia SubscriptionsClosed Pre-purchase questions for Amelia   Updated September 7, 2022 at 6:25pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hanna,  Thank you for reaching out to us.The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, si ... Vernageau Synchronization with google calendarClosed   Amelia   Updated September 7, 2022 at 5:21pm   4 Most recent comment from Miloš Jovanović:Hi, Vernageau Sorry for the delay1. For the first point, as far as i am aware, something like this will not be possible, unfortunately. I think that we don't have a way to synchronize the old ... Caroline Poynton Free version stopped working on websiteClosed Pre-purchase questions for Amelia   Updated September 7, 2022 at 1:36pm   8 Most recent comment from Marko Davidović:Hello Caroline, You are not using the Lite version, you have the full version. You are using a very old version that cannot work properly because it is outdated. You have version 2.9.1 we now have ver ... Mirela Book events for 15 minutes,30 minutes, 45 minutesClosed   Amelia   Updated September 7, 2022 at 12:53pm   4 Most recent comment from Marko Davidović:Hello Marge, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Cesar Employee select on Customer panel - PakagesClosed   Amelia   Updated September 7, 2022 at 12:48pm   2 Most recent comment from Marko Davidović:Hello Cesar, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this https://features.wpa ... IC Concept Different duration for serviceClosed   Amelia   Updated September 7, 2022 at 12:26pm   4 Most recent comment from Marko Davidović:Hello ,Unfortunately, no, if you put a buffer then it again applies to the entire service for all employees, not just one. Your best option is to create a temporary special service for that employee. ... Ralph Comment Field | Booking Form 1.0Closed   Amelia   Updated September 7, 2022 at 12:17pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ralph, Thank you for reaching out to us.Yes, the Custom Fields feature gives you the option to add more fields to your booking form so as to customize it to best match your business needs. The c ... Mandy Oldfield AppointmentsClosed   Amelia   Updated September 7, 2022 at 12:14pm   10 Most recent comment from Uroš Jovanović:Hello Mandy,Please keep an eye on it and let me know if it works or not.Looking forward to your reply. Oliver Bode Registration Form CustomerClosed   Amelia   Updated September 7, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.We do not have a registration form as such. At the end of each booking process, the customer must enter information in order to be able to pay for the a ... Victoria Kaczynska Notifications not workingClosed   Amelia   Updated September 7, 2022 at 10:11am   2 Most recent comment from Uroš Jovanović:Hello Victoria,Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... Daniel McNamara Linking services with WooCommerce products, recurring payments, removing time slots and removing use of 'employees'Closed Pre-purchase questions for Amelia   Updated September 7, 2022 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for expressing interest in the Amelia plugin.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and f ... justin employee service assignmentClosed   Amelia   Updated September 7, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Justin,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3118897/ For future reference, please don't ope ... justin Organization and payment for employeesClosed   Amelia   Updated September 7, 2022 at 8:28am   4 Most recent comment from Marko Davidović:Helo Justin,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Elena Multilanguage siteClosed   Amelia   Updated September 7, 2022 at 7:16am   5 Most recent comment from Marko Davidović:Hello Elena,There is no sync button. You need to integrate Google Calendar with Amelia. 99% percent of things you set in your console and when you do it in Amelia/settings/integrations you will fill t ...