We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Molly Categories / servicesClosed   Amelia   Updated September 12, 2022 at 10:32am   6 Most recent comment from Marko Davidović:Hello Molly, It is possible that we did not understand you well. Can you briefly explain to us what exactly the issue is? There are no issues with extras in Amelia, we had no other ticket in regards ... joey Re: Tails Up Evaluation SessionClosed   Amelia   Updated September 12, 2022 at 9:05am   2 Most recent comment from Marko Davidović:Hello Joey, Thank you for reaching out to us.You can set the easily in Amelia/settings/general settings/default time slot stepHope this helps. kaho imai google access / sync with google calendar.Closed   Amelia   Updated September 12, 2022 at 8:46am   4 Most recent comment from Marko Davidović:Hello Kaho Imai,This is a proven solution that has been used thousands of times. As you have declined google access and this solution did not help you, in that case, you need to do a new/initial integ ... Christine PaymentsClosed Pre-purchase questions for Amelia   Updated September 12, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello Christine, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. We have integration with several payment systems such as: PayPal, Mollie, ... justin STEP BY STEP BOOKING FORM contact emailClosed   Amelia   Updated September 12, 2022 at 8:22am   2 Most recent comment from Uroš Jovanović:Hello Justin, Thank you for reaching out to us.The email that is displayed in the sidebar of the booking form is associated with the email set on the Amelia/Settings/Company settings page.Please let ... Tara Breakdown of onsite payment options into types and how to process through PayPal if onsite was picked at time of online bookingClosed   Amelia   Updated September 12, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.1, 2. Unfortunately, currently, this feature is not built-in in Amelia. We would be happy to help you, but what you want is currently possible in AmeliaI& ... Michael Pignataro Having issues do a custom dev solutionClosed Pre-purchase questions for Amelia   Updated September 12, 2022 at 7:44am   5 Most recent comment from Marko Davidović:Hello Michael,You're welcome. We are here to help as best we can. If you have any further questions please do not hesitate to ask. We wish you all the best. Holger Lange Access to Azure / MicrosoftClosed   Amelia   Updated September 12, 2022 at 6:36am   2 Most recent comment from Marko Davidović:Hello Holger,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Alexandre Salmi technical supportClosed   Amelia   Updated September 9, 2022 at 8:23pm   3 Most recent comment from Miloš Jovanović:Hi, Alexandre Sorry for the delay- I was just about to ask you some questions, but then i read that you have resolved this.I am delighted to hear that this has been resolved. Thank you for letting u ... Gianluca Need new featuresClosed   wpDataTables   Updated September 9, 2022 at 5:43pm   2 Most recent comment from Miloš Jovanović:Hi, GianlucaSorry for the delay.-I can see on table on this page https://crm.medicalverso.com/report-generale-televisite/you have a date column, and the date filter is working on it.-If you create a ... Gianluca Need to add something into my reportsClosed   wpDataTables   Updated September 9, 2022 at 5:37pm   4 Most recent comment from Miloš Jovanović:Hi, Gianluca  We will first point out the most important limitation for your use-case, of our Export Tools: When you export tables with the wpDataTables plugin, please note that you can export valu ... Yacob Yosef Sonnino The booking confirmation email, doesn't startClosed   Amelia   Updated September 9, 2022 at 5:17pm   8 Most recent comment from Miloš Jovanović:Hi, Yacob Sorry for the waiting time.-I noticed something with your SMTP password - please double-check do you have these spaces in the SMTP password?-Then i set my working Test SMTP credentials on ... Oliver Bode Customize fields for CustomerClosed   Amelia   Updated September 9, 2022 at 1:54pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Adam Jankowski Remove the number of places on the eventsClosed Pre-purchase questions for Amelia   Updated September 9, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.You can do that on the Amelia/Customize page.Please let me know if that worked for you.Looking forward to your reply. Kerra MembershipClosed   Amelia   Updated September 9, 2022 at 1:39pm   4 Most recent comment from Uroš Jovanović:Hello Kerra,Thank you for reaching back out to us.At the moment, you can only set the usage limit per a number of times used.Hope this helps you.Please let us know if you have any other questions.