We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Azin Mehrjou appointmentsClosed   Amelia   Updated October 13, 2022 at 1:56pm   10 Most recent comment from Uroš Jovanović:Hello Azin,Thank you for clearing that up.Unfortunately, at the moment, it is not possible to distinguish between the buffer time and the service duration on the Google Calendar.Hope this helps you.P ... Adam Jankowski pending reservation for eventsClosed   Amelia   Updated October 13, 2022 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.That feature for events is currently being developed and will be implemented in one of the next few updates, but there is no ETA at the moment.Hope this he ... César Yucra Show custom fields in calendar viewClosed   Amelia   Updated October 13, 2022 at 1:08pm   2 Most recent comment from Uroš Jovanović:Hello César,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Duncan Zoom Events IntegrationClosed   Amelia   Updated October 13, 2022 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Duncan,Amelia can't create webinar links, only meeting links, but there are a couple of workarounds you can try: 1. If the webinars are different for each employee, you could add the link ... Brad Step Booking Payment IssueClosed   Amelia   Updated October 13, 2022 at 11:53am   10 Most recent comment from Uroš Jovanović:Hello Brad,I simply added the CSS to display the prices on the payment step.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, l ... Oliver Bode Change Words inside the FormClosed   Amelia   Updated October 13, 2022 at 10:44am   4 Most recent comment from Marko Davidović:Hello Sebastian,You should be able to do that in Amelia's customize section like thisPlease try it out and let us know how it goes.Looking forward to your reply. Reza Staying for a 23Closed Pre-purchase questions for Amelia   Updated October 13, 2022 at 7:48am   4 Most recent comment from Marko Davidović:Hello Reza,We are glad to hear that you have figured it out in the meantime.Unfortunately no, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature sugge ... Bruno Cover payment methodsClosed Pre-purchase questions for Amelia   Updated October 13, 2022 at 7:03am   2 Most recent comment from Marko Davidović:Hello Bruno, Thank you for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razor ... Gergő Fehér Calendar customizationClosed   Amelia   Updated October 13, 2022 at 6:27am   2 Most recent comment from Marko Davidović:Hello Gergő, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not customize that in Amelia's customize section. Maybe you can do it wit ... Pam Davis Recurring Appointments in Packages?Closed   Amelia   Updated October 12, 2022 at 7:01pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pam , Thank you for reaching out to us. Unfortunately no, you can set the duration of packages like this Or you can choose a date until the package will last But packages cant be recurring cust ... Muhammad Hassan Moeen UpgradeClosed   Amelia   Updated October 12, 2022 at 5:15pm   7 Most recent comment from Isidora Markovic:Hello Muhammad,First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creat ... Bettina Schaden Google calendar events bugClosed   Amelia   Updated October 12, 2022 at 5:07pm   5 Most recent comment from Isidora Markovic:Hi Bettina,First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creating ... Ryle Custom sorting for wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated October 12, 2022 at 5:03pm   5 Most recent comment from Miloš Jovanović:Hi, RyleThank you for suggesting this.I like this idea for improvement, so I upvoted it for you.We will do our best to make a solution in the future.Thanks again, and of course - please don't he ... Peter Heck Problems with calendar / locationsClosed   Amelia   Updated October 12, 2022 at 4:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Peter,You are welcome,1) Thank you for your suggestion I will forward it to our product team.2) Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add ... [email protected] Images in Catalog modeClosed   Amelia   Updated October 12, 2022 at 3:15pm   5 Most recent comment from Miloš Jovanović:Hi, [email protected]'re welcome, it is not a problem at all.Our policy is to open new tickets for any new/unrelated question,but that is OK, I will answer this one here.-  I am sorry to d ...