We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rohan Yoon Calendar view for specific employeeClosed Pre-purchase questions for Amelia   Updated October 12, 2022 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Rohan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Ryan Mayne Domain doesn't appearClosed   Amelia   Updated October 12, 2022 at 10:13am   2 Most recent comment from Marko Davidović:Hope this helps.Hello Ryan, Thank you for reaching out to us.In your profile on our store you have manage domain button. There you can deactivate domain and activate the new one. You have a Developer ... Alexandre Azra Vary prices in one same calendarClosed   Amelia   Updated October 12, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Alexandre, Thank you for reaching out to us.At the moment you can achieve that only if you assign different employees to that service and set a custom price for each employee. For example John ... James Calendar SyncingClosed   Amelia   Updated October 12, 2022 at 8:15am   2 Most recent comment from Marko Davidović:Hello James, Thank you for reaching out to us.You need to check a couple of things1. In settings/integrations check if you have set the Maximum Number Of Events Returned to 2500And make sure to purge ... amir SMS sendingClosed   Amelia   Updated October 12, 2022 at 8:08am   2 Most recent comment from Marko Davidović:Hello Amir, Thank you for purchasing our product, and for reaching out to us. The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.  As for th ... Joel Calendar FiltersClosed   Amelia   Updated October 12, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Joel, Thank you for reaching out to us.You can either show specific events using tag shortcode[ameliaevents tag='name'] if you want to show just the events that belong to the same tag ... Naif Not finding the activation tabClosed   wpDataTables   Updated October 12, 2022 at 7:55am   2 Most recent comment from Uroš Jovanović:Hello Naif,Thank you for purchasing the wpDataTables plugin.For that purpose, you need to download the latest version of the wpDataTables plugin from the TMS store, install it on your website, and th ... Gennifer McNeely Calendar View not loading/Questions about general eventsClosed   Amelia   Updated October 12, 2022 at 7:33am   4 Most recent comment from Marko Davidović:Hello Gennifer,1. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his working hours. Working hou ... Reubo Armstrong Add Service AddressClosed Pre-purchase questions for Amelia   Updated October 12, 2022 at 7:28am   2 Most recent comment from Marko Davidović:Hello Reubo, Thank you for reaching out to us. Yes, of course. You can create custom fields where you will ask your client whatever you need, for example, the customer address. You can read more about ... Julie Norehad Amelia & Woocommerce Deposits / Fulfilling Full PaymentClosed   Amelia   Updated October 12, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello Julie, Thank you for reaching out to us.At this time when you charge only a deposit the rest of payment, you can only charge on-site. We are working on implementing the option where this will be ... Agnes PaymentClosed   Amelia   Updated October 11, 2022 at 6:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Agnes,You are welcome,In case it is PayPal, a pop-up window will be shown for customers where they can log in to their PayPal account and proceed with payment there:And in case of WooCommerce, ... Roz Brassington customise page is blankClosed   Amelia   Updated October 11, 2022 at 5:28pm   3 Most recent comment from Miloš Jovanović:Hi, RozIt is possible that this is some kind of a conflict between Amelia and another plugin on your site, or the current theme. Can you please change the theme and see if the issue is resolved?  If ... Marie Pre-sorting tables through URLClosed   wpDataTables   Updated October 11, 2022 at 5:11pm   2 Most recent comment from Miloš Jovanović:Hi, MarieThanks for reaching out to us-We have a way to prefilter the table through URL , via search, or via column filter;but we don't have a way to pre-sort the table via URL.You can see more ... Peter Recurring EventClosed   Amelia   Updated October 11, 2022 at 4:30pm   3 Most recent comment from Miloš Jovanović:Hi, PeterSorry for the delay- I will have to double--check what should be the default behaviour for this use-case, with our 2nd level Team.-- But I am not sure I understood correctly.You had a staff a ... Bimal Patel Images URLClosed   wpDataTables   Updated October 11, 2022 at 3:44pm   2 Most recent comment from Miloš Jovanović:Hi, BimalFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ...