We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andras Szekely Double YAxis - MergeClosed   wpDataTables   Updated October 16, 2022 at 4:37pm   5 Most recent comment from Miloš Jovanović:Hi, Andras Sorry for the waiting time.Despite best efforts, we are still unable to determine the root of this issue.We escalated this to our senior 2nd level Team now.Can you just confirm a couple o ... Rohan Yoon Woocommerce Invoice > BookingClosed Pre-purchase questions for Amelia   Updated October 16, 2022 at 4:04pm   4 Most recent comment from Miloš Jovanović:Hi, Rohan Sorry for the waiting time.-We apologise, there was a slight misunderstanding, at first we did not fully understand your goal.After rereading everything, we realise that the main point you ... gbGklrczHD sMwaZcnLjAClosed Pre-purchase questions for Amelia   Updated October 16, 2022 at 2:54am   1 Most recent comment from gbGklrczHD:fcprMsndHNZe Nic ServicesClosed Pre-purchase questions for Amelia   Updated October 14, 2022 at 11:00pm   5 Most recent comment from Uroš Jovanović: Hello Nic,Unfortunately, there is no option to create sub-categories within a category in Amelia at the moment.You can suggest that feature on the following link: https://features.wpamelia.com/  ... Eric URL Filtering SpecificityClosed   wpDataTables   Updated October 14, 2022 at 8:20pm   3 Most recent comment from Miloš Jovanović:Hi, Eric  Thanks for reaching out to us. I was just going to write that you should be able to achieve that if you toggle the Exact filtering in the column settings, under "Filtering" tab, but I can ... Martin Zibauer Amelia events without booking optionsClosed   Amelia   Updated October 14, 2022 at 8:19pm   6 Most recent comment from Uroš Jovanović:Hello Martin,Glad to be able to assist you.Please let us know if you have any other questions. James Barnett Appointment calendar not loading correctly when extras are selectedClosed   Amelia   Updated October 14, 2022 at 8:17pm   6 Most recent comment from Miloš Jovanović:Hi, JamesI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if I ... Annie Image Upload Path HelpClosed   Amelia   Updated October 14, 2022 at 6:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Annie, Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.Have a great weekend! Raúl Sánchez Campos No sale la hora correctaClosed   Amelia   Updated October 14, 2022 at 6:10pm   2 Most recent comment from Stanislav Snagovskiy:Hello Raúl, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Monique Blom Cancel placeholder not workingClosed   Amelia   Updated October 14, 2022 at 6:01pm   2 Most recent comment from Stanislav Snagovskiy:Hello Monique, Thank you for reaching out to us.Please check the appointment cancelation link in your notifications: It should be %appointment_cancel_url% placeholder. Let me know, please.Look forwa ... Philippe Weickmann Database saturated with AmeliaClosed   Amelia   Updated October 20, 2022 at 3:19pm   3 Most recent comment from Stanislav Snagovskiy:Dear Anne,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Phillip Gonzales Can a user register once for all instances of a recurring event?Closed   Amelia   Updated October 14, 2022 at 4:58pm   2 Most recent comment from Stanislav Snagovskiy:Hi, Phillip Thanks for reaching out to us - 1. Sorry to disappoint you, but the Amelia logic for recurring Events, it is going to treat each recurring Event as a completely separate booking, and we ... Yasmine Haddad specific hoursClosed   Amelia   Updated October 14, 2022 at 9:50am   2 Most recent comment from Uroš Jovanović:Hello Yasmine,Thank you for reaching out to us.1. For the purpose of setting specific working hours for a specific service, you could do that on the working hours settings for the employee that is as ... Branquet Corentin Send confirmation email function or eventClosed Pre-purchase questions for Amelia   Updated October 14, 2022 at 9:38am   2 Most recent comment from Marko Davidović:Hello Branquet Corentin, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. Rasheem Sanford Post schedule communicationsClosed   Amelia   Updated October 14, 2022 at 9:17am   2 Most recent comment from Uroš Jovanović:Hello Rasheem,Thank you for reaching out to us.For that purpose, you would need to set up a cronjob.cron is a Linux utility that schedules a command or script on your server to run automatically at ...