We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anze Form widthClosed   Amelia   Updated October 11, 2022 at 3:43pm   2 Most recent comment from Uroš Jovanović:Hello Anze,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Promsy Célia AppointmentClosed   Amelia   Updated October 11, 2022 at 3:26pm   2 Most recent comment from Miloš Jovanović:Hi, PromsyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Irene Hide booking IDClosed   Amelia   Updated October 11, 2022 at 3:26pm   29 Most recent comment from Uroš Jovanović:Hello Irene,Glad to be able to assist you and glad to hear that the issue has been resolved.Please let me know if you have any other questions. wathek Google calendar not sync. Form not updating when making changes.Closed   Amelia   Updated October 11, 2022 at 2:51pm   8 Most recent comment from Uroš Jovanović:Hello Wathek,I could not replicate this issue on your end, could you please provide me with a screen recording so I can see what the exact issue is?Looking forward to your reply. Maurizio Di Franco Re-send confirmation emailClosed   Amelia   Updated October 11, 2022 at 1:58pm   2 Most recent comment from Aleksandar Vuković:Hello Maurizio.Thank you for reaching out to us.Unfortunately, if the email was sent, there's no way to resend it. Only if Amelia failed to send a notification would you be able to resend it by ... Tirol Meeting IDClosed   Amelia   Updated October 11, 2022 at 1:46pm   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is done automatically by Amelia. I'll kindly ask you to add it as a feature ... Oliver Schönegge Mail notification Content odes not changeClosed   Amelia   Updated October 11, 2022 at 1:38pm   8 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, pl ... Roya Marie Options or ConfigurationsClosed   Amelia   Updated October 11, 2022 at 1:12pm   3 Most recent comment from Uroš Jovanović:Hello Roya,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kolbjorn Ursin Invoicing subscriptionClosed   Amelia   Updated October 11, 2022 at 1:09pm   4 Most recent comment from Marko Davidović:Hello Kolbjorn, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  ISNAINA Connecting Quickbooks to Amelia PaymentsClosed   Amelia   Updated October 11, 2022 at 12:26pm   4 Most recent comment from Miloš Jovanović:Hi, ISNAINA Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Evolcan Hide some partsClosed   Amelia   Updated October 11, 2022 at 12:25pm   2 Most recent comment from Marko Davidović:Hello Evolcan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Maybe it can be done with some custom CSS but we do not recommend this and also the cu ... Sander de Groot Book several daysClosed   Amelia   Updated October 11, 2022 at 12:05pm   2 Most recent comment from Marko Davidović:Hello Sander de Groot, Thank you for reaching out to us.You can create a recurring appointment to be repeated daily. And then customer can decide on how many days the appointments will repeatHope this ... Marcin Brzeźniak LicenceClosed Pre-purchase questions for Amelia   Updated October 11, 2022 at 10:28am   2 Most recent comment from Uroš Jovanović:Hello Marcin,Thank you for reaching out to us.1. We don't offer free trials, but we have a 15-day money-back guarantee. If you purchase the plugin and find it doesn't suit your needs, you c ... Soosie Jobson Displaying tables in frontendClosed   wpDataTables   Updated October 11, 2022 at 8:40am   3 Most recent comment from Uroš Jovanović:Hello Soosie,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Ludo Stripe customer informationsClosed   Amelia   Updated October 11, 2022 at 8:09am   30 Most recent comment from Aleksandar Vuković:Hello JoeThank you for sharing this workaround with everyone. We have forwarded the ticket to our developers, and asked them if they could prioritize the "Customer" data to be sent to Stripe. They ...