As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Patrick pre-use of the pluginClosed   Amelia   Updated October 19, 2022 at 12:19pm   4 Most recent comment from Marko Davidović:Hello Patrick,I'm afraid we still don't understand you, unfortunately, but we'll try to help. You cannot have Amelia on multiple sites and have those bookings to be connected for events ... Andrea Manage Not Available Date&Time for Client BookingClosed   Amelia   Updated October 19, 2022 at 11:35am   4 Most recent comment from Marko Davidović:Hello Andrea, You are most welcome, and we try to helps as best as we can. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a ... Frédéric Prud\'homme Service - Dropdown listClosed   Amelia   Updated October 19, 2022 at 11:34am   19 Most recent comment from Aleksandar Vuković:Hello Frédéric.We understand that this is somewhat of a pain point for your employees, but at the moment, we don't have a solution for you.As you know, we develop features and modify existing o ... Romain Folio Events still visible without employees availableClosed   Amelia   Updated October 19, 2022 at 11:34am   2 Most recent comment from Marko Davidović:Hello Folio, Thank you for reaching out to us.Yes, all events are displayed because the event can be created and booked without an employee. You do not have to have an employee assigned to an event fo ... Thilo icalClosed Pre-purchase questions for Amelia   Updated October 19, 2022 at 11:27am   2 Most recent comment from Marko Davidović:Hello Thilo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Alimpan i submitted for a refund same day as the plugin wpdatatables was not usefull for meClosed   wpDataTables   Updated October 19, 2022 at 11:21am   2 Most recent comment from Miloš Jovanović:Hi, Alimpan We are sorry to see that the plugin does not meet the requirements,but we completely understand.-Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Thr ... Franz Horvath master detail page linked pagesClosed   Master-Detail Tables for wpDataTables   Updated October 19, 2022 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, Franz  Thanks for reaching out to us I am sorry to disappoint you, but at this time, we don't have a built-in feature to achieve this. We can only make one Master Details page for each ta ... Marcial Bollinger Hide courses when fully bookedClosed Pre-purchase questions for Amelia   Updated October 19, 2022 at 10:43am   2 Most recent comment from Marko Davidović:Hello Marcial, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https ... Chris Williams Amelia featuresClosed Pre-purchase questions for Amelia   Updated October 19, 2022 at 10:35am   4 Most recent comment from Aleksandar Vuković:Hey Chris.If you go to https://sports.wpamelia.com/ and click on "Book Appointment", you can select one of the services (for example, Bikram Yoga), and when you click on "Continue", the plugin will ... Lynsey McGee Amelia not loading on websiteClosed   Amelia   Updated October 19, 2022 at 10:25am   2 Most recent comment from Marko Davidović:Hello Lynsey, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check hi ... Marc Hammoud Show duration of services on catalog viewClosed   Amelia   Updated October 19, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us.Unfortunately, due to Amelia's design you can not show it there right away, but your customer will see the duration of service once they click and c ... Eric Ryan Jones Virtual LocationsClosed   Amelia   Updated October 19, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Eric Ryan Jones, Thank you for reaching out to us.You can create a virtual location that your clients will be able to choose in Amelia/locationsBut in order for your clients to be able to choose ... Sujoy Plan upgradeClosed Pre-purchase questions for Amelia   Updated October 19, 2022 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello Sujoy.Thank you for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button:A new modal opens up where you can choose available upgrad ... Sandrine Bartoli Zapier integrationClosed   Amelia   Updated October 19, 2022 at 8:52am   4 Most recent comment from Marko Davidović:Hello Sandrine,You are most welcome. We will forward the request and we hope that it will be referenced, but it is ultimately up to them.If you have any more questions please open another ticket and ... Ludovic Bablon Let employees manage time offClosed   Amelia   Updated October 19, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Ludovic, Thank you for reaching out to us.This is possible in Amelia. You can do Google or Outlook integrations and to connect your client to that calendar. Then when she enters in the calendar ...