We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric DESMARET how toClosed   wpDataTables   Updated October 17, 2022 at 7:49pm   2 Most recent comment from Miloš Jovanović:Hi, Eric Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mitch Rayborn wordpressClosed   Amelia   Updated October 17, 2022 at 7:35pm   12 Most recent comment from Miloš Jovanović:Hi, Mitch Sorry for the delay.-You're welcome, I am happy to help as much as possible.It is a shame if you have to change the Theme in the end, we did make an effort to keep this one;but we wil ... Sarah Multiple email addresses used in email link columnClosed   wpDataTables   Updated October 17, 2022 at 7:30pm   8 Most recent comment from Miloš Jovanović:Hi, Sarah Sorry for the delayed response.-You're welcome, we are happy to help.Please don't hesitate to reach out to us whenever you have any questions, or need any assistance and we will h ... Thomas Can't book pagages in 5.2-5.4Closed   Amelia   Updated October 17, 2022 at 6:51pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Thomas, glad I could help!My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... DESHI DRIVING SCHOOL INC CAN NOT ADD MORE SITE IN LIFETIME MEMBERClosed   Amelia   Updated October 17, 2022 at 6:40pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Thank you for reaching out to us.Could you provide me with more information and screenshots regarding this issue, please?So I will be able to reproduce it and help you.Look forward to your repl ... Margaret Yarbrough Front end editing for Formidable FormsClosed   Formidable Forms integration for wpDataTables   Updated October 17, 2022 at 5:54pm   18 Most recent comment from Miloš Jovanović:Hi, Margaret Sorry for the delayed response.No problem at all, I am happy to help.You could drag the mouse over the table name, and then copy,  or you can double-click,  to achieve the same effect. ... Paul Kim Translation not appliedClosed   Amelia   Updated October 17, 2022 at 5:52pm   2 Most recent comment from Stanislav Snagovskiy:Hi Paul, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string. If ... Amy Donahue Time on Save to CalendarClosed   Amelia   Updated October 17, 2022 at 5:31pm   5 Most recent comment from Aleksandar Vuković:Hello AmySorry for the delay.Where are you actually located? If you are in New York's time zone, you will need to make the change in WordPress' general settings. Your existing appointments ... Jay Select multiple slots at the same timeClosed   Amelia   Updated October 17, 2022 at 4:50pm   6 Most recent comment from Stanislav Snagovskiy:Dear Jay, You are welcomeUnfortunately, that is cannot be done at the moment, Please feel free to search through our feature suggestion page,  to see if someone may be already suggested this featur ... Paul Kim Short code Service number?Closed   Amelia   Updated October 17, 2022 at 1:41pm   2 Most recent comment from Marko Davidović:Hello Paul Kim, Thank you for reaching out to us.This is because the service with ID 3 doesn't exist. You can see that you only have services with ID 1 and ID 3. So change this shortcode to 1 or ... Ryan Brinkhurst Pie Chart RoundingClosed   wpDataTables   Updated October 17, 2022 at 2:22pm   7 Most recent comment from Miloš Jovanović:Hi, Ryan  We have confirmation. Basically, this is also part of the same, default behaviour that we described before. It is just rare that the total achieves exactly 100%. That depends on how many d ... [email protected] integrationClosed   Amelia   Updated October 17, 2022 at 1:32pm   4 Most recent comment from Marko Davidović:Hello R,As we mentioned we do not have such plans at the moment but you never know I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/.And we have t ... Maya How can I maintain the content of the Login details emailClosed   Amelia   Updated October 17, 2022 at 11:52am   4 Most recent comment from Marko Davidović:Hello Maya, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Evan Calendar view for appointmentClosed   Amelia   Updated October 17, 2022 at 11:16am   7 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Rohan Yoon fixed schedule yoga classClosed Pre-purchase questions for Amelia   Updated October 17, 2022 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello RohanThank you for reaching out to us.Something like this is currently possible only if you create a multi-day event. You can read more about this in the attached article:Recurring VS multi-day ...