As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Stephanie Di Bartolo How to add delivery chargesClosed   Amelia   Updated October 27, 2022 at 7:32am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Maybe you can just write the price with delivery charges and insert (delivery charges ... Joie Hadinata Appointment bookingClosed   Amelia   Updated October 27, 2022 at 7:24am   2 Most recent comment from Marko Davidović:Hello Joie, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings.This will be added at some point in the future, but unfortunately, at this time - ... Caston Jackson Time slot optionClosed   Amelia   Updated October 27, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Caston, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Laurent Dani Custom next day reminderClosed   Amelia   Updated October 27, 2022 at 6:56am   2 Most recent comment from Marko Davidović:Hello Laurent, Thank you for reaching out to us.Unfortunately, you can't do anything about it, that's how cron works. Cron is a WordPress feature, not Amelia's. Cron checks if something ... Jonas Daouani Front end booking hours do not match back end settingsClosed   Amelia   Updated October 27, 2022 at 6:38am   10 Most recent comment from Marko Davidović:Hello Jonas, You are most welcome. No worries that is why we are here to help in any way we can.If you have any more questions please open another ticket and we will gladly help you there. We wish you ... Marina the package module does not work properlyClosed   Amelia   Updated October 26, 2022 at 6:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Marina, Thank you for reaching out to us.I just checked this on your site and got to the payment step with no issues:It could be a cache issue, please clear your browser cache and cookies and tr ... Daniel Badanjak Ability to change employee when booking a time slotClosed   Amelia   Updated October 26, 2022 at 6:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Daniel, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3153440 For future ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:54pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.Extras allow you the possibility to add additional services or products customers can buy when they are scheduling the appointment. By click on the “A ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:49pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.When creating an Event, you will see the Pricing tab, where you can set up a unique event price and capacity for the event, or choose the option to set ... PIERRE MATHIEU AMELIA SETTINGClosed   Amelia   Updated October 26, 2022 at 5:45pm   2 Most recent comment from Stanislav Snagovskiy:Hello Pierre, Thank you for reaching out to us.Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same or different services an ... Peter Front-end editClosed   wpDataTables   Updated October 26, 2022 at 5:33pm   3 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to creat ... Aline Translation ameliaClosed   Amelia   Updated October 26, 2022 at 5:27pm   2 Most recent comment from Miloš Jovanović:Hi, Aline Sorry for the delayWe can see that the correct locale is being "triggered" on the page https://asbestattest.ecca.be/fr/planifiez/as french Belgium, so it is strange if Amelia does not pul ... Damien O\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'Regan Fuzzy Searching / Ecommerce / Date PickerClosed   wpDataTables   Updated October 26, 2022 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hi, Damien No problem at all.Thank you for the suggestions, i will bring them to our devs attention and they will do their best to make solutions as soon as possible.I have been advised by our deve ... Frank C Fang Employees section missingClosed Pre-purchase questions for Amelia   Updated October 26, 2022 at 2:00pm   6 Most recent comment from Marko Davidović:Hello Frank,You are most welcome. We wish you all the best and have a nice day also.  Dimitris Vayenas ChartsClosed   wpDataTables   Updated October 26, 2022 at 12:56pm   4 Most recent comment from Miloš Jovanović:Hi, Dimitris Thank you for your patience, and for this update.I can see what you mean on the related page,yes - that should work for the time being,  with the possibility of hiding the table compl ...