We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adam Davidson Stripe integrationClosed   Amelia   Updated October 11, 2022 at 6:28am   2 Most recent comment from Marko Davidović:Hello Adam, Thank you for reaching out to us. In Amelia/setting/payments you have the option to Set MetaData and Description Just enter the placeholder for information that you want to be shown there ... Robert Sykes Requested RefundClosed   wpDataTables   Updated October 10, 2022 at 8:03pm   4 Most recent comment from Uroš Jovanović:Hello Robert,Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don ... Sebastian Google Meet IntegrationClosed   Amelia   Updated October 10, 2022 at 6:40pm   5 Most recent comment from Stanislav Snagovskiy:Dear Sebastian,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia� ... Marko Banušić wdtGetPostMetaKeysForPostTypesClosed   wpDataTables   Updated October 12, 2022 at 4:55pm   6 Most recent comment from Miloš Jovanović:Hi, MarkoThank you for your patience, we got confirmation from the devs.As you correctly pointed out, at this time it is loading in the table wizard in order to populate all the post types for the SQL ... Marko Banušić InstallationClosed   wpDataTables   Updated October 12, 2022 at 4:57pm   5 Most recent comment from Miloš Jovanović:Hi, MarkoJust wanted to say, our developers also send their thanks for this.They will test everything out,  and we made a task to work on it as an improvement. Golden Nyirenda PriceClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 4:54pm   2 Most recent comment from Miloš Jovanović:Hello Nyirenda, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... wad Han Can I search location in the front end of Amelia events page?Closed   Amelia   Updated October 10, 2022 at 4:14pm   4 Most recent comment from Miloš Jovanović:Hi, wadFirstly, my apology for all the waiting time.I will check if they have any ETA on this feature for us,as soon as they respond I will report back.Thank you for your patience. Alexandra Galindo Help with webhooksClosed   Amelia   Updated October 10, 2022 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Alexandra,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Damien O\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'Regan WP Data Tables WCAG AccessibilityClosed Pre-purchase questions for wpDataTables   Updated October 13, 2022 at 11:19am   7 Most recent comment from Miloš Jovanović:Hi, Damien We have checked on the development status.Sorry for the waiting time.-Our developers are preparing a long-term development plan, so they will include this as well. I cannot say the ETA on ... Laura van Nieuwland translationClosed   wpDataTables   Updated October 10, 2022 at 2:55pm   8 Most recent comment from Miloš Jovanović:Hi, LauraFirstly, my sincere apology for the waiting time.If you wish, we can take a remote look at everything so that we can isolate the root of the issue.Please provide me a temporary WP-admin (adm ... Sandrine Bartoli Local date & time bugClosed   Amelia   Updated October 10, 2022 at 2:36pm   4 Most recent comment from Miloš Jovanović:Hi, SandrineSorry for the waiting time.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Blossom I can't add any Custom FieldsClosed   Amelia   Updated October 10, 2022 at 2:16pm   17 Most recent comment from Uroš Jovanović:Hello Blossom,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Hemang booking screen is not visibleClosed   Amelia   Updated October 10, 2022 at 2:02pm   4 Most recent comment from Miloš Jovanović:Hi, HemangSorry for the waiting timeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Joe Using repeater fieldsClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 1:35pm   2 Most recent comment from Miloš Jovanović:Hi, JoeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Edgar Acevedo Amelia Plan UpdateClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 1:29pm   2 Most recent comment from Marko Davidović:Hello Edgar Acevedo, Thank you for reaching out to us.Yes, you can upgrade the license at any time through our store.You can read more about it in this article Upgrading Licenses We wish you all the ...