As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

ALHANOUF ALGHAIHAB Ask about tickets for eventClosed Pre-purchase questions for Amelia   Updated October 25, 2022 at 7:52am   2 Most recent comment from Marko Davidović:Hello ALHANOUF ALGHAIHAB, Thank you for your interest in our product.We have a "ticket" but not in a conventional sens. You can read more about it on this link https://wpamelia.com/events-pricing/.As ... Digna Mielard Improvement tips and questionClosed   Amelia   Updated October 25, 2022 at 7:40am   2 Most recent comment from Marko Davidović:Hello Digna, Thank you for reaching out to us.We are deleted to hear that.1. There is no app but Amelia adjust to phone view. You can see your reservations either on the back end or in employee panel2 ... Christina Anderson Removing buffer timeClosed   Amelia   Updated October 25, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello Christina, Thank you for reaching out to us.You can do that easily. Once you hover over the buffer time you will the X on the right side, just click on that and you will turn off the buffer time ... Mat Status Change Bug?Closed   Amelia   Updated October 25, 2022 at 6:43am   14 Most recent comment from Marko Davidović:As I mentioned in the last ticket Matt, I deeply apologize for replying to you on your ticket instead of Chris on his tickets. We are glad to hear that everything is working for all of you now and th ... Kelly Fidei Google calendar integrationClosed   Amelia   Updated October 24, 2022 at 9:59pm   4 Most recent comment from Stanislav Snagovskiy:Dear Kelly, You are welcome, I am glad I could help. I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesi ... Ilse Capacity can be bypassedClosed   Amelia   Updated October 27, 2022 at 10:57am   6 Most recent comment from Stanislav Snagovskiy:Dear Ilse,We tested that, and we can’t reproduce it on our websites.Could I ask you to provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and ... Mark Sayegh Filtering with multi-selection option on column with 2 values present or greaterClosed   wpDataTables   Updated October 24, 2022 at 7:11pm   6 Most recent comment from Miloš Jovanović:Hi, Mark Sorry for the delayed response.-You're welcome, i am happy to help.If i understand, you have edited the code, and it's working as it should? ( Just checking, it should be).If you w ... A Lista Digital Change SMS currencyClosed   Amelia   Updated October 24, 2022 at 3:49pm   4 Most recent comment from Uroš Jovanović:Hello, Yes, the recharge has to be done in USD, and there is no option to change the currency of that.Hope this helps you.Please let me know if you have any other questions. Chris Amelia not approving a pending ticketClosed   Amelia   Updated October 24, 2022 at 3:13pm   11 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for your update. We will respond to the other ticket that you created as soon as possible.Please let us know if you have any other questions. Diana van der Pol copy settingsClosed   Amelia   Updated October 24, 2022 at 1:40pm   5 Most recent comment from Uroš Jovanović:Hello Diana,For that purpose, you could look at this part of my response, where you will only copy the settings in Amelia.If you don't want to use the duplicator, you would need to copy all wp_am ... Ana Maria Alonso Rodera Shortcodes not showing on siteClosed   Amelia   Updated October 24, 2022 at 1:25pm   2 Most recent comment from Marko Davidović:Hello Ana Maria Alonso Rodera, Thank you for reaching out to us.We went on your site and as far as we can see everything is fine. You can see that in the screenshots that we are sending you Diego Andreo Pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated October 24, 2022 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for expressing interest in the Amelia plugin.1. If you are referring to booking multiple time slots at once, that is currently not possible with Amelia's built-in features, ... PIERRE MATHIEU Assistance paramètre améliaClosed Pre-purchase questions for Amelia   Updated October 24, 2022 at 11:44am   4 Most recent comment from Marko Davidović:Hello Pierre,Thank you for your additional explanation.If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abu ... Virginia Moffett Amelia set upClosed   Amelia   Updated October 24, 2022 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Virginia,Thank you for reaching out to us.For that purpose, you would need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me ... Hank Packages are goneClosed   Amelia   Updated October 24, 2022 at 10:36am   28 Most recent comment from Miloš Jovanović:Hi, HankThank you for this update with further details.I can see what you mean.If it is OK with you, let's please proceed about the Custom Fields issue on the other ticket,  https://tmsplugin ...