We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jonathan Griffioen Problem Amelia form not visible on mobileClosed Pre-purchase questions for Amelia   Updated October 20, 2022 at 11:24am   12 Most recent comment from Aleksandar Vuković:Awesome news, Jonathan, thanks for that!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org a ... bengolfrates 2.0 Pop upClosed   Amelia   Updated October 20, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hi, bengolfrates  This pop up should be gone with the latest update. Can you please check did you update Amelia to the latest version, 5.4 ? We are not able to replicate this on our Demo Site,  an ... Fore Not able to schedule service in packageClosed   Amelia   Updated October 20, 2022 at 10:09am   27 Most recent comment from Miloš Jovanović:Hi, Fore I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if ... Marina add additional fields in "your informations" part of the new booking formClosed   Amelia   Updated October 20, 2022 at 9:43am   4 Most recent comment from Marko Davidović:Hello Marina, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Rizwana Issue in Outlook Calendar sync in AmeliaClosed   Amelia   Updated October 20, 2022 at 9:22am   4 Most recent comment from Marko Davidović:Hello Rizwana, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, p ... Bo Wigginton Cannot get special day to saveClosed   Amelia   Updated October 20, 2022 at 9:09am   2 Most recent comment from Marko Davidović:Hello Bo, Thank you for reaching out to us.Please provide me a temporary WP-admin (new administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Javier Dudas generalesClosed Pre-purchase questions for Amelia   Updated October 20, 2022 at 8:59am   9 Most recent comment from Marko Davidović:Hello Javier, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Be ... Jason Is it possible to create a link to a hidden service?Closed   Amelia   Updated October 20, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you hide the service on the front in that case there is no link that you can send to ... Jason Redirect URL After Booking - not workingClosed   Amelia   Updated October 20, 2022 at 8:27am   5 Most recent comment from Marko Davidović:Hello again Jason,You are most welcome. We are here to help as best as we can. You are using the old booking form and this is possible on the new booking form Yes, that was us testing, we had to tes ... misterwoodman Woodruff Color customizationClosed   Amelia   Updated October 20, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. There is a couple of issues 1. First you can see that you have a lite version there and it says on the screenshot that this feature is available in Full versio ... Mouad AmeliaClosed Pre-purchase questions for Amelia   Updated October 20, 2022 at 7:42am   2 Most recent comment from Marko Davidović:Hello Mouad, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that th ... Stelios Ignatiadis Amelia New AppointmentClosed   Amelia   Updated October 20, 2022 at 7:20am   6 Most recent comment from Marko Davidović:Hello Stelios,1.  There is no workaround at this time I'm afraid. We plan to implement this feature but we do not have an eta at this time.2. You can not reproduce that. You can schedule them t ... giacinto integrate versionClosed Pre-purchase questions for Amelia   Updated October 20, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello Giacinto Russo, Thank you for your interest in our product.Yes, you can upgrade at any time through your profile in our store.We wish you all the best. Have a nice day.  Robert Good Membership optionsClosed   Amelia   Updated October 19, 2022 at 8:08pm   5 Most recent comment from Stanislav Snagovskiy:Dear Robert, I am glad that you solved the issue, If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Have a nice day! Alex Warren Cancelling a service for a specific dateClosed   Amelia   Updated October 19, 2022 at 7:33pm   2 Most recent comment from Stanislav Snagovskiy:Hi, Alex  Thanks for reaching out to us If you wish to create a specific working hour schedule for a certain day,  but to have "regular schedule" on other days, you can try to create a "special day ...