As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Alex Language DutchClosed Pre-purchase questions for Amelia   Updated November 2, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for your interest in our product.At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, Arab ... jean-marc Duchi WPDataTables capabilitiesClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hi, JM DuchiThanks for showing interest in wpDataTables.We will do our best to advise if this use-case might be possible with our plugin.-1. Transfer/transform history data from actual tables (MS SQL ... Martijn Charts have become invisible/blankClosed   wpDataTables   Updated November 2, 2022 at 10:31am   6 Most recent comment from Miloš Jovanović:Hi, Martijn and Justin I have an update. Our developers discovered that all wpDataTables versions have a bug with the new version of highCharts,  when Min and Max values are set for axes.  They ... MatthewC Critical errorClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 10:11am   4 Most recent comment from Miloš Jovanović:Hi, MatthewCPerhaps there was a missunderstanding.The issue is not with the format of the Excel file, in terms of file extension.You should be able to use any .XLS and .XLSX formats.- From my experie ... BUSEYNE Karyne SERVICESClosed   Amelia   Updated November 2, 2022 at 9:08am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ... Jonas Höglund BOoking forms not shoing up on mobileClosed   Amelia   Updated November 2, 2022 at 9:07am   9 Most recent comment from Marko Davidović:Hello Jonas,We don't have an official integration with the DIVI popup yet but i will forward this as a suggestion to appropriate sector also I'll kindly ask you to add it as a feature sugge ... Jonas Höglund Changing the marginClosed   Amelia   Updated November 2, 2022 at 9:03am   6 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that it works now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Frank Wade Phone number not requiredClosed   Amelia   Updated November 2, 2022 at 9:01am   3 Most recent comment from Uroš Jovanović:Hello Frank,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Alexandre Salmi New categories and services not showing on front-endClosed   Amelia   Updated November 2, 2022 at 8:39am   6 Most recent comment from Marko Davidović:Hello Alexandre,Thank you a lot for that. This means a lot to us, and you are most welcome. We are here to help in any way we can. If you have any more questions please open another ticket and we wil ... Seth AutofillClosed   Amelia   Updated November 1, 2022 at 10:26pm   4 Most recent comment from Stanislav Snagovskiy:Dear Seth,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ... Bill Thomas Get the front end to talk to the back endClosed   wpDataTables   Updated November 1, 2022 at 4:33pm   5 Most recent comment from Miloš Jovanović:Hi, BillSorry, i just didn't comment on the last part of your post.You said :'If you do not understand them, then you should contact the ticket originator and arrange a specific time to foll ... Davian Amelia SMSClosed   Amelia   Updated November 1, 2022 at 12:49pm   10 Most recent comment from Miloš Jovanović:Hi, DavianFirstly my sincere apology for the waiting time.We checked with our developers, and seems we found the root of the issue.We have recently changed the SMS server, so can you please reach out ... Robert Rentler Booking possibilitiesClosed Pre-purchase questions for Amelia   Updated November 1, 2022 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is poss ... David Ciobanu EMail Address FilteringClosed   Amelia   Updated November 1, 2022 at 12:39pm   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Greg Lowe Max height on table rowsClosed   wpDataTables   Updated November 2, 2022 at 2:14pm   8 Most recent comment from Miloš Jovanović:Hi, GregWe got confirmation by the devs, they clarified  that the CSS workaround was just for general use-cases,but as you correctly pointed out - for use-case when it needs to be based on content ...