We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Harsh Want to send event Ticket in PDFClosed   Amelia   Updated December 27, 2022 at 10:36am   4 Most recent comment from Uroš Jovanović:Hello,I have passed this to our developers for possible customization, we will let you know if this is possible.Thank you for your patience. Jeremy Parrott Can't Download PluginClosed   wpDataTables   Updated December 27, 2022 at 10:26am   7 Most recent comment from Miloš Jovanović:Hi, Jeremy Sorry for the late replyI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Dubois Integration on oxygen builderClosed   Amelia   Updated December 27, 2022 at 10:06am   4 Most recent comment from Uroš Jovanović:Hello Dubois,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Eduard Gestano Plugin Update IssueClosed   Amelia   Updated December 27, 2022 at 10:04am   5 Most recent comment from Uroš Jovanović:Hello Eduard,Glad to be able to assist you.Please let me know if you have any other questions. Dubois Loading time problemClosed   Amelia   Updated December 27, 2022 at 8:13am   2 Most recent comment from Marko Davidović:Hello Dubois,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number o ... BOUKHENNOUS CHERIF Personnalisation dynamique des notificationsClosed   Amelia   Updated December 27, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Sharif, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Christopher Limitation of import?Closed   wpDataTables   Updated December 26, 2022 at 8:31pm   10 Most recent comment from Miloš Jovanović:Hi, Christopher Sorry for such a late response time today.Thank you so much, and please don't hesitate to open new/multiple tickets for any new questions.Have a great day! kim wiil creating datables that works togetherClosed   wpDataTables   Updated December 26, 2022 at 7:47pm   9 Most recent comment from Miloš Jovanović:Hi, kim Sorry for the waiting time If you are pulling an SQL Query and at the same time limiting rows for a user ID,then this error from your screenshot means that the currently logged user ID  doe ... Moe RefundClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 3:03pm   6 Most recent comment from Uroš Jovanović:Hello Moe,Thank you for clearing that up and for providing us with these ideas.We will have all these features implemented in one of the future updates.Please let me know if you have any other questi ... BRUCE YOUNG notificationsClosed   Amelia   Updated December 26, 2022 at 2:34pm   11 Most recent comment from Uroš Jovanović:Hello Bruce,Glad to be able to assist you.Please let me know if you have any other questions. BOUKHENNOUS CHERIF Fichier jointClosed   Amelia   Updated December 26, 2022 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Yes, it is possible to add that custom field placeholder to the employee notification template.Please let me know if you have any other questions. Euan Milne PackagesClosed   Amelia   Updated December 26, 2022 at 1:26pm   9 Most recent comment from Uroš Jovanović:Hello Euan,The refund is being processed and you will receive your money back in the next couple of days.Please let me know if you have any other questions. Chris Dieter Remove all pricing from AmeliaClosed   Amelia   Updated December 26, 2022 at 1:18pm   3 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.0), test it out, and let me know if you have any other questions?Looking forward to your reply. Mart Amelia Mollie payment errorClosed   Amelia   Updated December 26, 2022 at 1:13pm   7 Most recent comment from Uroš Jovanović:Hello Mart,Thank you for the update and glad to hear that the issue has been resolved.Glad to be able to assist you and Merry Christmas.Please let me know if you have any other questions. Patrick languagesClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 1:01pm   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for your interest in our product.Yes, of course. At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Por ...