We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sandeepa Add pricing informationClosed   Amelia   Updated December 22, 2022 at 11:41am   4 Most recent comment from Miloš Jovanović:Hi, Sandeepa 1. If you wisht to add a text in Amelia's Booking Form so that customers are aware that the price includes any tax ( or any other text you need to add),  we have a workaround idea ... Ahsan Ramzan time required before booking with custom hookClosed Pre-purchase questions for Amelia   Updated December 22, 2022 at 11:14am   8 Most recent comment from Uroš Jovanović:Hello Ahsan,Thank you for your patience.We will provide you with an update as soon as possible. Oliver Schönegge Booking implementation - selected time does not changeClosed   Amelia   Updated December 22, 2022 at 10:42am   6 Most recent comment from Uroš Jovanović:Hello Oliver,Yes, this is a global issue and we will work on it with priority and hope that it will be fixed in the next few updates.Please let me know if you have any other questions. Mohamed Rashad Purchasing AmeliaClosed   Amelia   Updated December 22, 2022 at 9:15am   4 Most recent comment from Marko Davidović:Hello Mohamed, and Najib thank you for your help.Mohamed if you have trouble setting up cron it would be best to contact your hosting provider since this is set on your server. They can do this in n ... iffat hussain RefundClosed   Amelia   Updated December 23, 2022 at 9:33am   3 Most recent comment from Marko Davidović:Hello iffat hussain,We just want to inform that we have refunded you for your license. We wish you all the best in your future endeavors.Have a nice day.  Thomas Aichinger paymentsClosed   Amelia   Updated December 22, 2022 at 8:23am   2 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time we do not have an invoice option in Amelia.I'll kindly ask you to add ... Cliff Blade Duplicate AppointmentClosed   Amelia   Updated December 22, 2022 at 8:20am   4 Most recent comment from Marko Davidović:Hello Cliff, Thank you for reaching out to us.As far as we can see he has all services set as a group appointment except the portrait photography.He is not getting double booked he has created group a ... Kory Create, Update, and Delete UserClosed   Amelia   Updated December 22, 2022 at 8:06am   5 Most recent comment from Marko Davidović:Hello Kory, You are most welcome, and hopefully this will be added soon. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a n ... Lennard Additional guest not working on MobileClosed   Amelia   Updated December 22, 2022 at 12:19pm   17 Most recent comment from Marko Davidović:Hello Lennard,We just got the feedback from our colleagues and they have told us that we can see it ok on this page https://www.aruba-active-vacations.com/service-request/ maybe it's some cach ... Joffrey iCalendar synchronisation (booking.com, airbnb...)Closed   Amelia   Updated December 22, 2022 at 7:45am   2 Most recent comment from Marko Davidović:Hello Joffrey, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Patrick Adding Text in the Appointment Slot for existing package in the Front end Customer PanelClosed   Amelia   Updated December 22, 2022 at 7:44am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ... Jordi van de Velde Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated December 21, 2022 at 11:02pm   4 Most recent comment from Uroš Jovanović:Hello Jordi,Thank you for reaching back out to us.Different payment methods can be configured only per service and they cannot be configured per employee.Please let me know if you have any other ques ... Francesca Kendall Next Day reminder not workingClosed   Amelia   Updated December 21, 2022 at 1:54pm   5 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that everything is fine now. And Miguel thanks a lot for your assistance.We wish you all the best. Have a nice day.  Johannes Point-CardsClosed Pre-purchase questions for Amelia   Updated December 21, 2022 at 12:20pm   2 Most recent comment from Marko Davidović:Hello Johannes, Thank you for your interest in our product.We do not have "cards" you can sell packages of services and you can sell them for one service or you can mix them up. You can read more abou ... Patrick Questions about Services & PackagesClosed   Amelia   Updated December 21, 2022 at 11:17am   4 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the bes ...