We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrian Deja in mobile version search buttonClosed   Amelia   Updated January 4, 2023 at 7:38am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for reaching out to us. We apologize for the slightly late reply, we did not work the previous few days due to public holidays. We thank you for your suggestion we ail forward ... Francesca Kendall customer email resetClosed   Amelia   Updated January 4, 2023 at 7:36am   8 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the b ... Francesca Kendall No Show - NotificationClosed   Amelia   Updated January 4, 2023 at 7:36am   6 Most recent comment from Marko Davidović:Hello Francesca, Unfortunately, currently, this feature is not built-in in Amelia. And it can not be changed at this time. We can forward this suggestion to our developers but we can not make any prom ... Jacob S Coupon Codes & WooCommerceClosed   Amelia   Updated January 4, 2023 at 7:22am   2 Most recent comment from Marko Davidović:Hello Jacob, Thank you for reaching out to us. Amelia and WooCommerce each have their own separate coupon system. Woo coupons can only be used in Woo Cart, and vice-versa,  Amelia's coupons ca ... Phil Programmatically Setting The Appointment Status from Pending to ApprovedClosed Pre-purchase questions for Amelia   Updated January 4, 2023 at 7:21am   2 Most recent comment from Marko Davidović:Hello Phil, Thank you for your interest in our product. We will explain how the logic between Amelia bookings and WooCommerce Products works: - Once you enable WooCommerce as a payment method,  in A ... Amit Appointment durationClosed   Amelia   Updated January 4, 2023 at 7:20am   4 Most recent comment from Marko Davidović:Hello Amit, You are most welcome and we are glad that we we're able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Barbara Thieme How to use the discount optionClosed   Amelia   Updated December 30, 2022 at 8:49pm   11 Most recent comment from Miloš Jovanović:Hi, Barbara No problem at all.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! francesc ventura necesito cambiar el color azul del enlace por otros coloresClosed   wpDataTables   Updated December 30, 2022 at 5:02pm   2 Most recent comment from Miloš Jovanović:Hi, francesc ventura Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, w ... Adrian Ghio Group rows if filter appliedClosed   wpDataTables   Updated December 30, 2022 at 4:54pm   2 Most recent comment from Miloš Jovanović:Hi, Adrian  Thanks for reaching out to us - I am sorry to disappoint you, but something like what you described is not possible to achieve with the current plugin's capabilities. - First we wil ... Tobias Nørbygaard bringing a friendClosed   Amelia   Updated December 30, 2022 at 4:18pm   7 Most recent comment from Miloš Jovanović:Hi, Tobias  Firstly i wish to say my sincerest apologies. I had an update for you and i thought i sent it -  some kind of error happened and the message/reply did not get properly sent. But i shou ... kim wiil How to allow a user to view data from a small group of other usersClosed   wpDataTables   Updated December 30, 2022 at 3:35pm   3 Most recent comment from Miloš Jovanović:Hi, kim  Sorry about this, actually i remembered a workaround we have. It is maybe not ideal for your use- case,  since you wish to set up a group of user ID's as a small group, but, let' ... Moe Hide PAckages from servicesClosed   Amelia   Updated December 30, 2022 at 3:01pm   2 Most recent comment from Uroš Jovanović:Hello Moe,Thank you for reaching out to us.At the moment, it is only possible to display both packages and services, services-only and packages-only.Please let me know if that helped you.Let me know ... kim wiil Don't show data on SQL table after replacing the entire Admin tableClosed   wpDataTables   Updated December 30, 2022 at 1:38pm   6 Most recent comment from Miloš Jovanović:Hi, kim 1. Thank you for clarifying, i understand now what you mean.You are correct, at the moment it is like this,if you enable the Popover Editing, then the  New/Edit/Delete row buttons from the ... kim wiil Data Chart - Minimum count of this chart is 2Closed   wpDataTables   Updated December 30, 2022 at 1:18pm   2 Most recent comment from Miloš Jovanović:Hi, kim Can you please tell me, what type of chart are you trying to make, and what is the chart engine?And which types of columns are you picking?If possible, it is best to show me some screenshots ... Ashley Hart upgrade plugin on siteClosed   wpDataTables   Updated December 30, 2022 at 1:09pm   2 Most recent comment from Miloš Jovanović:Hi Ashley Thanks for reaching out to usIf you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps expl ...