We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francesca Kendall Notification - Appt follow upClosed   Amelia   Updated December 29, 2022 at 12:17pm   6 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the b ... Brad Special Days Feature Not Working (Front End)Closed   Amelia   Updated December 29, 2022 at 11:33am   7 Most recent comment from Marko Davidović:Hello Brad,Unfortunately, we do not have an eta for this at this time. We have just forwarded it to our developers, and they work on the issue in emergency-based cases. But you can create special days ... alex Downgrade pluginClosed   wpDataTables   Updated December 29, 2022 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, alex  Thanks for reaching out to us - I am sending you a link to my weTransfer upload. I have uploaded latest version 5.2  , but also previous versions 5.1 ,  5.0 and 4.5. You can access the ... Marcel Heiniger PaymentClosed   Amelia   Updated December 29, 2022 at 10:02am   2 Most recent comment from Marko Davidović:Hello Marcel, Thank you for reaching out to us.You are most welcome and we thank you for the compliments. Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion ... Barbara Thieme Event Calendar w/o list Upcoming EventsClosed   Amelia   Updated December 29, 2022 at 9:29am   4 Most recent comment from Uroš Jovanović:Hello Barbara,Glad to hear that it works fine now.Please let me know if you have any other questions. Barbara Thieme Multi-day events - every day gets a different Zoom IDClosed   Amelia   Updated December 29, 2022 at 9:10am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us.We are glad to hear that you have managed to set everything up. Unfortunately, currently, there is no way to avoid this. This is how integrations work. ... lynob web secratary for an employeeClosed   Amelia   Updated December 29, 2022 at 8:48am   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Harsh Want to do few changes on Event Booking PageClosed   Amelia   Updated December 29, 2022 at 8:41am   7 Most recent comment from Marko Davidović:Hello Harsh, My apologies if you did not understand us in our previous reply this is not possible to achieve and change when you set up custom prices for event. This is only possible at this time if ... Rick Customer Panel and User RolesClosed   Amelia   Updated December 29, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Rick, Thank you for reaching out to us.Yes, that is how Amelia is designed. If a customer did not make a booking in Amelia he can not access the customer panel. Only when a booking is made then ... DENISE CONNER capabilitiesClosed Pre-purchase questions for wpDataTables   Updated December 28, 2022 at 6:10pm   2 Most recent comment from Miloš Jovanović:Hi, DENISEThanks for reaching out to us-Yes,  you can combine data from multiple tables in two ways.1. You can use our built-in feature of foreign key columns.More details about it here.2.  You can ... Shima individual and membership calendarClosed Pre-purchase questions for Amelia   Updated December 28, 2022 at 2:37pm   2 Most recent comment from Marko Davidović:Hello Shima, Thank you for reaching out to us.Amelia doesn't have a membership feature, and every appointment must be booked through Amelias booking form. As soon as one customer books the capaci ... Evan NotificationClosed   Amelia   Updated December 28, 2022 at 2:27pm   9 Most recent comment from Marko Davidović:Hello Evan, You are most welcome, and we try to help as best as we can but some features are not possible at this time. If you have any more questions please open another ticket and we will gladly hel ... Evan CSSClosed   Amelia   Updated December 28, 2022 at 2:16pm   11 Most recent comment from Uroš Jovanović:Hello Evan,We are here to help you Giam Limit Appointment Per Customer doesn't work at allClosed   Amelia   Updated December 28, 2022 at 2:04pm   8 Most recent comment from Uroš Jovanović:Hello Giam,Glad to be able to assist you.Please let me know if you have any other questions. Rubinocci offer - 30%Closed Pre-purchase questions for wpDataTables   Updated December 28, 2022 at 1:49pm   7 Most recent comment from Uroš Jovanović:Hello Rubinocci,Glad to be able to assist you.Please let me know if you have any other questions.