We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rathnam Girdhari RestaurantClosed   Amelia   Updated December 26, 2022 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Rathnam,Thank you for reaching out to us.Yes, Amelia can be used for restaurant table booking. We don't have an option for displaying the table plan, but you can create tables in the place ... Christopher Wieber Coupon code for packages?Closed   Amelia   Updated December 26, 2022 at 12:58pm   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Widlet Activation codeClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Widlet,Thank you for reaching out to us.Can you please let me know which email you used for this purchase?Looking forward to your reply. Diane Blazekk mobile slownessClosed   wpDataTables   Updated December 26, 2022 at 12:51pm   7 Most recent comment from Miloš Jovanović:Hi, Diane  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Harsh How to remove payment type option from payment pageClosed   Amelia   Updated December 26, 2022 at 12:39pm   3 Most recent comment from Uroš Jovanović:Hello Harsh,Glad to hear that you managed to resolve this issue.Please let me know if you have any other questions. Neil Basic Pre Sales QuestionsClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 11:58am   12 Most recent comment from Aleksandar Vuković:Hello Neil.You can disable the Location selection through Amelia/Customize sections (depending on which form you use, you'll configure this in Customize 1.0 or 2.0, of course). Sascha Extended CalDAV Integration neededClosed   Amelia   Updated December 26, 2022 at 11:56am   12 Most recent comment from Aleksandar Vuković:Hello Wenske.This has been forwarded to our development team, and they'll work on adding it in the future.There's no ETA yet, but I hope it'll be added in a couple of months. Gego Levente Freezing first columnClosed   wpDataTables   Updated December 26, 2022 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi, Gego Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Geoffrey Stertz Date/Time StampClosed   wpDataTables   Updated December 26, 2022 at 11:01am   2 Most recent comment from Miloš Jovanović:Hi, GeoffreyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Wolfgang Stolle Image GalleryClosed Pre-purchase questions for wpDataTables   Updated December 26, 2022 at 10:41am   2 Most recent comment from Miloš Jovanović:Hi, Wolfgang  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... David How to create diferent booking forms with different set of settings at the same timeClosed   Amelia   Updated December 26, 2022 at 10:22am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.1. Yes, can display several booking forms on the same site or page even. You just need to place the correct shortcode on that page and that is it. We are ... Karim Gamal Taha Problems loading calendarClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 9:20am   2 Most recent comment from Marko Davidović:Hello Karim Gamal Taha, Thank you for reaching out to us.If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of a ... FRANKLIN SHEPS event bookingClosed Pre-purchase questions for Amelia   Updated December 26, 2022 at 9:03am   2 Most recent comment from Marko Davidović:Hello FRANKLIN, Thank you for your interest in our product.Amelia has 3 different views, and it adjust to desktop, tablet and mobile. And it appears normally on iPhone ot any other mobile devices.We w ... Harsh Want to send SMS text notification after booking confirmationClosed   Amelia   Updated December 26, 2022 at 8:27am   2 Most recent comment from Marko Davidović:Hello Harsh, Thank you for reaching out to us.To be able to use and send SMS notifications you need to buy SMS credit. You can read more about SMS notifications on this link https://wpamelia.com/sms-n ... BOUKHENNOUS CHERIF Système de langueClosed   Amelia   Updated December 26, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Sharif, Thank you for reaching out to us.Amelia is translated automatically. So Amelia follow the locale of pages and if your website is truly multilingual once your customer chooses a language ...