Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Till now what I've noticed it's happening in the new 6.0 version.
Special days added via the employee panel are not saved.
You can check it even on your demo page (on our installation is the same).
Go to https://sports.wpamelia.com/employee-panel/ log in and go to "My profile" > Special days Try to add some. Once you setup it up and press save object disappears and it's not stored in the databases!
To keep this functionality we just installed the previous version of Amelia (5.6) in this version that functionality is working, but still, we can't add Appointments via Employee Panel as we reported before.
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
In regards to the "Special days" issue, we have already isolated this issue and our developers are working on fixing this issue for one of the future updates.
In regards to the issue that you are dealing with, have you tried it with the 6.0 version of the plugin, is the issue still the same?
Yes, we tried ver. 6.0 and the issue was in version 6.0. That's why we are now using ver 5.6
In the previous version, there is another issue, which is on the special day I will for ex. chose one location then this location is not showing in saved special day, I need to select at least 2 locations, then after saving the special day I can check what locations were saved.
To make it work we created one "empty/hiden" location and asked our, employees, to always add this additional one on a special day.
Hi,
We are facing a big issue when adding Appointments from the Employee front-end Panel.
The client's list is not loading or only one client is loaded or services that are set up to Employee are showing as disabled.
Using the latest version of Amelia (just updated), but that problem was noticed also on the previous version.
Please advise asap because this is blocking our operations.
Please find the video:
https://drive.google.com/file/d/1WXcTkPz0_s1ohFAZO1vZCQPNhs6Pjy0Z/view?usp=sharing
Attached files: Screenshot 2022-12-23 110345.png
Screenshot 2022-12-23 110316.png
Screenshot 2022-12-23 110139.png
Hello Lukasz,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Lukasz,
Thank you for providing me with the credentials.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš,
Unfortidently after deactivating all plugins, and switching to WP native theme, there is still the same issue, please find the attachments.
Either the client's list is not loaded, or only one and the same is loaded.
We really need to find a way to resolve this issue, we are in the peek of the winter season.
Attached files: Screenshot 2022-12-29 120828.png
Screenshot 2022-12-29 120848.png
Screenshot 2022-12-29 120747.png
Screenshot 2022-12-29 120810.png
There is one more issue.
Till now what I've noticed it's happening in the new 6.0 version.
Special days added via the employee panel are not saved.
You can check it even on your demo page (on our installation is the same).
Go to https://sports.wpamelia.com/employee-panel/
log in and go to "My profile" > Special days
Try to add some.
Once you setup it up and press save object disappears and it's not stored in the databases!
To keep this functionality we just installed the previous version of Amelia (5.6) in this version that functionality is working, but still, we can't add Appointments via Employee Panel as we reported before.
Please advice,
Hello Lukasz,
We apologize for the slightly late reply, we did not work the previous few days due to public holidays.
In regards to the "Special days" issue, we have already isolated this issue and our developers are working on fixing this issue for one of the future updates.
In regards to the issue that you are dealing with, have you tried it with the 6.0 version of the plugin, is the issue still the same?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Yes, we tried ver. 6.0 and the issue was in version 6.0. That's why we are now using ver 5.6
In the previous version, there is another issue, which is on the special day I will for ex. chose one location then this location is not showing in saved special day, I need to select at least 2 locations, then after saving the special day I can check what locations were saved.
To make it work we created one "empty/hiden" location and asked our, employees, to always add this additional one on a special day.
Hello Lukasz,
Thank you for your patience and the update.
At the moment, I cannot see the "Book an Appointment" on the employee panel, have you hidden it with CSS?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables