We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Harsh Want to send SMS text notification after booking confirmationClosed   Amelia   Updated December 26, 2022 at 8:27am   2 Most recent comment from Marko Davidović:Hello Harsh, Thank you for reaching out to us.To be able to use and send SMS notifications you need to buy SMS credit. You can read more about SMS notifications on this link https://wpamelia.com/sms-n ... BOUKHENNOUS CHERIF Système de langueClosed   Amelia   Updated December 26, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Sharif, Thank you for reaching out to us.Amelia is translated automatically. So Amelia follow the locale of pages and if your website is truly multilingual once your customer chooses a language ... Jack Amelia Booking SystemClosed   Amelia   Updated December 26, 2022 at 7:32am   2 Most recent comment from Marko Davidović:Hello Jack, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Jacob S Wordpress Admin Not Able To Add EventsClosed   Amelia   Updated December 26, 2022 at 7:17am   2 Most recent comment from Marko Davidović:Hello Jacob, Thank you for contacting us. This can happen when she has multiple roles. For example if she is admin and employee, or if she is admin and customer. Different roles have different permiss ... Brian Google IndexingClosed   Master-Detail Tables for wpDataTables   Updated December 25, 2022 at 6:57pm   2 Most recent comment from Miloš Jovanović:Brian Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Daniel view image file in wptableClosed   wpDataTables   Updated December 25, 2022 at 6:17pm   2 Most recent comment from Miloš Jovanović:Hi, Daniel Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... sylvain kusters track user log add edit delete appointmentClosed   Amelia   Updated December 23, 2022 at 1:38pm   2 Most recent comment from Marko Davidović:Hello Sylvain, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Vladimir bubble radius for bubble charts in Chart.jsClosed   wpDataTables   Updated December 23, 2022 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi, VladimirFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Ilse See already booked appointmentsClosed   Amelia   Updated December 23, 2022 at 11:46am   2 Most recent comment from Marko Davidović:Hello Ilse, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Karen Custom Pricing for Events not WorkingClosed   Amelia   Updated December 23, 2022 at 10:22am   4 Most recent comment from Marko Davidović:Hello Karen,You can not set the minimum of attendees for events, you can only set the maximum number of people that can attend.So you have set that the maximum number of people is 16 and the price tha ... Karen Coupons not working if I integrate it with WoocommerceClosed   Amelia   Updated December 23, 2022 at 8:48am   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us.Amelia and WooCommerce each have their own separate coupon system. Woo coupons can only be used in Woo Cart, and vice-versa,  Amelia's coupons can ... Clémentine Google CalendarClosed   Amelia   Updated December 23, 2022 at 8:43am   2 Most recent comment from Uroš Jovanović:Hello Clémentine,Thank you for reaching out to us.Unfortunately, it is not possible for Amelia to take into account multiple Google Calendars as it only looks at the one that has been selected.Pleas ... Clémentine Overlapping time slotClosed   Amelia   Updated December 23, 2022 at 8:42am   4 Most recent comment from Marko Davidović:Hello Clémentine, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There ... Tolomeiu Eusebius delete shadow around the plugin?Closed   Amelia   Updated December 23, 2022 at 8:41am   3 Most recent comment from Marko Davidović:Hello Tolomeiu,We have managed to find this without your URL. Can you please try and add this custom CSS to your page and let us know how it goes #amelia-step-booking0{  -webkit-box-shadow: none !im ... Lamar Scott WP Mail Not WorkingClosed   Amelia   Updated December 22, 2022 at 5:01pm   4 Most recent comment from Uroš Jovanović:Hello Lamar,Can you please try and change the "Mail Service" service to "SMTP" and let me know if that worked for you?SMTP (Simple Mail Transfer Protocol) – In this article, we show how to config ...