We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael SMS IDClosed   Amelia   Updated December 28, 2022 at 1:48pm   11 Most recent comment from Uroš Jovanović:Hello Michael,Glad to be able to assist you.Please let me know if you have any other questions. [email protected] Customer panelClosed   Amelia   Updated December 28, 2022 at 1:20pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpame ... Blagoj Table loading issuesClosed   wpDataTables   Updated December 28, 2022 at 1:20pm   4 Most recent comment from Miloš Jovanović:Hi, BlagojNo problem, i am happy to help.I just wish to add something.   Along with other details I mentioned that can affect the loading speed,i also had a couple of cases with users who have an " ... Vojkan How to change 30 min increments to 5 min incrementsClosed   Amelia   Updated December 28, 2022 at 1:17pm   7 Most recent comment from Uroš Jovanović:Hello Vojkan,Thank you for the update.When you save something on the Amelia/Services page, you will need to refresh the page for the changes to be applied. We are working on improving this, but unfor ... skiacademy German languages Frontend translations are not updatetClosed   Amelia   Updated December 28, 2022 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching back out to us and for providing me with the feedback on the Amelia plugin.Please note that we do not have translators in our company, so all translated languages Amelia ... badal s how to customize export data from tables?Closed   wpDataTables   Updated December 28, 2022 at 12:39pm   4 Most recent comment from Miloš Jovanović:Hi, badalI can completely understand that this option is important for you.We will do our best to work on it as soon as possible, I just can't promise an exact ETA, because our developers have a ... Tara Not auto updating coupons or custom fields after adding new servicesClosed   Amelia   Updated December 28, 2022 at 12:21pm   6 Most recent comment from Uroš Jovanović:Hello Tara,Thank you for clearing that up.We have isolated this issue and have passed it to our developers to fix it for the following updates.In the meantime, please let us know if you have any other ... [email protected] Booking processClosed   Amelia   Updated December 28, 2022 at 11:09am   2 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Customers must confirm or enter their data so that appointment can be made with that pieces o ... Karen Deposit Payments set-up in Amelia not reflecting in wocommerceClosed   Amelia   Updated December 28, 2022 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Karen,Thank you for clearing that up.That is how it works at the moment, as Amelia only transfers the payment amount to the WooCommerce checkout, and WooCommerce deals with the rest of it.To ad ... Stephen Taylor Lost access to Pro features after updateClosed   Amelia   Updated December 28, 2022 at 9:51am   8 Most recent comment from Uroš Jovanović:Hello Stephen,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... Blaise auto approve appiontmentsClosed   Amelia   Updated December 28, 2022 at 9:39am   14 Most recent comment from Uroš Jovanović:Hello Blaise,Thank you for providing me with an update.The issue was that the employee settings for the employee had a minimum capacity of 100 for that service.My apologies if I already asked this ... Fabiaan Event Structured DataClosed   Amelia   Updated December 28, 2022 at 9:33am   2 Most recent comment from Marko Davidović:Hello Fabiaan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have integration with Event Schema Markup. I'll kindly ask you to add ... Matthew PaymentsClosed Pre-purchase questions for Amelia   Updated December 28, 2022 at 9:32am   4 Most recent comment from Marko Davidović:Hello shahid,We have integrations with RazorPay. You can read more about it in this link https://wpamelia.com/configuring-payments/#Razorpay.If you have any more questions please open your own ticket ... kimberly Van Borkulo EventsClosed   Amelia   Updated December 28, 2022 at 8:59am   2 Most recent comment from Marko Davidović:Hello kimberly, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Randy Soare Direct Event Registration URLClosed   Amelia   Updated December 28, 2022 at 8:55am   2 Most recent comment from Marko Davidović:Hello Randy, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feature ...