We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicholas Birch Front End EditingClosed   Formidable Forms integration for wpDataTables   Updated December 22, 2022 at 4:50pm   4 Most recent comment from Miloš Jovanović:Hi, Nicholas  Sorry for the late reply. - That seems as a good plan.  If you have a way to edit the Formidable Forms outside of our plugin,   you can do so,  i was not aware that it's poss ... Chris Williams NotificationsClosed   Amelia   Updated December 22, 2022 at 4:06pm   29 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for providing me with an update.The appointments that are made when the package is purchased need to be configured in the %package_appointments_details% placeholder.Please let ... Brendan Event CalendarClosed   Amelia   Updated December 22, 2022 at 2:56pm   4 Most recent comment from Uroš Jovanović:Hello Brendan,Thank you for clearing that up.I will have this passed to our developers and hope that it will be soon fixed.Please let me know if you have any other questions. Danielle Beck Buffer Time and Google CalClosed   Amelia   Updated December 22, 2022 at 2:42pm   2 Most recent comment from Uroš Jovanović:Hello Danielle,Thank you for reaching out to us.Yes, the same logic is applied also from the busy events in the Google Calendar. Please let me know if you have any other questions. Vojkan Buffer Time Before/Buffer Time AfterClosed   Amelia   Updated December 22, 2022 at 2:39pm   9 Most recent comment from Marko Davidović:Hello Vojkan, Unfortunately, no we can not offer you another deal. This is a standard deal that we have with all our other users that translate Amelia for us.We wish you all the best.  Brittany Weeks Front end editing not workingClosed   wpDataTables   Updated December 22, 2022 at 2:35pm   5 Most recent comment from Miloš Jovanović:Hi, Brittany Thank you for the update, i can see that you isolated the conflict with that BuddyBoss add-on.We will make not of it , to be aware of.It seems that this add-on is not crucial for you, s ... Kelvin can't create Amelia employee roleClosed   Amelia   Updated December 22, 2022 at 2:29pm   17 Most recent comment from Marko Davidović:Hello Kelvin,Thank you so much for the screenshots. We wish you happy holidays and all the best. Tolomeiu Eusebius purchase code does not workClosed   Amelia   Updated December 22, 2022 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Tolomeiu,Thank you for reaching out to us.This could be an issue with the SSL certificate. Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because th ... Francesca Kendall Deleted appt sending rejected emailClosed   Amelia   Updated December 22, 2022 at 2:15pm   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, this has not been changed yet. We will forward this ticket to the appropriate sector, we can not make any promises or give you an eta a ... Matthieu Appointement in Employee PanelClosed   Amelia   Updated December 22, 2022 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello Matthieu,Thank you for reaching out to us.Can you please provide us with the screen recording of the issue that you are dealing with?Looking forward to your reply. Mel Front End User ProcessClosed Pre-purchase questions for Amelia   Updated December 22, 2022 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Mel,Thank you for reaching out to us.For that purpose, the service, employee, and location will have to be preselected with the shortcode:[ameliastepbooking service=1 employee=1 location=1]  i ... Susan Florries SchedulingClosed Pre-purchase questions for Amelia   Updated December 22, 2022 at 12:57pm   2 Most recent comment from Uroš Jovanović:Hello Susan,Thank you for expressing interest in the Amelia plugin.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any ... Pablo Csv dataClosed   Amelia   Updated December 22, 2022 at 12:14pm   4 Most recent comment from Marko Davidović:Hello Pablo,Yes, at this time it can only show how many people booked that appointment. If it is a group appointment it will show total number of people who booked that appointment 3, 4, 5, etc. If it ... Promsy Célia book for severalClosed   Amelia   Updated December 22, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.0), test it out, and let me know if it works or not?Looking forward to your reply. Pablo Won´t be able to reschedule clients to group appointment with some bookings on itClosed   Amelia   Updated December 22, 2022 at 11:50am   5 Most recent comment from Uroš Jovanović:Hello Pablo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ...