We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul 15min appointment times?Closed Pre-purchase questions for Amelia   Updated December 30, 2022 at 1:08pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for expressing interest in the Amelia plugin.For that purpose, you need to set the "Default time slot step" value on the Amelia/Settings/General page to 15 minutes.Please let me ... Patrick McCormick moving Amelia data to different WP databaseClosed   Amelia   Updated December 30, 2022 at 11:56am   18 Most recent comment from Marko Davidović:Hello Patrick,As far as I can see, the ticket was assigned to my colleague and he replied to you today. Please continue further conversation with him on that ticket and he will gladly help.If you have ... Patrick McCormick Errors after transferring dataClosed   Amelia   Updated December 30, 2022 at 11:19am   6 Most recent comment from Uroš Jovanović:Hello Patrick,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Alexander Backend - Create an AppointmentClosed   Amelia   Updated December 30, 2022 at 10:25am   4 Most recent comment from Marko Davidović:Hello Alexander,Thank you for the screenshots we understand what you mean now. Unfortunately, currently, this feature is not built-in in Amelia. This is how Amelia is designed. I will forward your su ... Moe Login with mobile numberClosed   Amelia   Updated December 30, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Moe, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots? We wish you all the ... Amandine same service different durationsClosed   Amelia   Updated December 30, 2022 at 8:40am   2 Most recent comment from Marko Davidović:Hello Amandine, Thank you for reaching out to us.We will try to help you as best we can. The service's working hours depend on the employee's working hours. So you ned to set that in employ ... Alexander Book multiple services at onceClosed   Amelia   Updated December 30, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Alexander, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featu ... John Master Details, Button Format, and HTML Links in a TableClosed   Master-Detail Tables for wpDataTables   Updated January 13, 2023 at 8:26pm   7 Most recent comment from Miloš Jovanović:Hi, John Firstly my sincerest apologies for all the waiting time. We have been advised by our 2nd level Team on a possible workaround to achieve what you need. - There is a way to use the SQL CONCAT ... Artyom Employee listClosed Pre-purchase questions for Amelia   Updated December 29, 2022 at 4:15pm   2 Most recent comment from Uroš Jovanović:Hello Artyom,Thank you for reaching out to us.At the moment, we only have an employee panel, but we do not have a rating and feedback system integrated, but it will be available in the future, but the ... Caps PreSale questionsClosed Pre-purchase questions for Amelia   Updated December 29, 2022 at 3:00pm   2 Most recent comment from Uroš Jovanović:Hello Caps,Thank you for expressing interest in the Amelia plugin.1. There are two different types of appointments each of which is based on the maximum capacity of the service that is delivered ... Edwin van Halem Locations strictly bound to employeeClosed   Amelia   Updated December 29, 2022 at 12:47pm   4 Most recent comment from Marko Davidović:Hello Edwin, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Francesca Kendall Notification - Appt follow upClosed   Amelia   Updated December 29, 2022 at 12:17pm   6 Most recent comment from Marko Davidović:Hello Francesca, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the b ... Brad Special Days Feature Not Working (Front End)Closed   Amelia   Updated December 29, 2022 at 11:33am   7 Most recent comment from Marko Davidović:Hello Brad,Unfortunately, we do not have an eta for this at this time. We have just forwarded it to our developers, and they work on the issue in emergency-based cases. But you can create special days ... alex Downgrade pluginClosed   wpDataTables   Updated December 29, 2022 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, alex  Thanks for reaching out to us - I am sending you a link to my weTransfer upload. I have uploaded latest version 5.2  , but also previous versions 5.1 ,  5.0 and 4.5. You can access the ... Marcel Heiniger PaymentClosed   Amelia   Updated December 29, 2022 at 10:02am   2 Most recent comment from Marko Davidović:Hello Marcel, Thank you for reaching out to us.You are most welcome and we thank you for the compliments. Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion ...