We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

emmanuel kuforiji Endless LoadingClosed   Amelia   Updated January 19, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello emmanuel, Thank you for reaching out to us.We went on your site to do a test booking and we can see the Recaptcha And we were able to book the appointmentAs far as we can see everything is fine ... Pablo translating events bookingClosed   Amelia   Updated January 18, 2023 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Adam Johnson User RegistrationClosed   Amelia   Updated January 18, 2023 at 9:46pm   3 Most recent comment from Uroš Jovanović:Hello Adam and Cindi,Thank you for reaching out to us.When the customer in Amelia is connected to the WordPress user with the "Amelia customer" role and then that user is logged into WordPress, the ... Weiss, Jan Testing Scheduled NotificationsClosed   Amelia   Updated January 18, 2023 at 8:18pm   5 Most recent comment from Aleksandar Vuković:Hello Jan.This is an expected response since the data is NULL - you're pasting a command in the tab, so there's nothing to send - what needs to be sent is located elsewhere.Where did you a ... Trey Barkett Email FailuresClosed   Amelia   Updated January 18, 2023 at 8:04pm   2 Most recent comment from Aleksandar Vuković:Hello Trey.Those aren't related to Amelia as those are mailing server responses, so a response is triggered once the email has already been sent.Who is your mailing provider and how did you conf ... Joel Dos Santo Repeater field (forminator) not showing on tableClosed Pre-purchase questions for wpDataTables   Updated January 18, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Joel I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3209099/ For future reference, please don't open ... Jason Houston FunctionalityClosed   wpDataTables   Updated January 18, 2023 at 6:31pm   2 Most recent comment from Miloš Jovanović:Hi, Jason Thanks for reaching out to us-As we mentioned on your other ticket, when we have use-cases of pulling data from Custom Posts for custom SQL Queries, writing custom SQL Queries or debuggi ... Jason Houston Not showing all dataClosed   wpDataTables   Updated January 18, 2023 at 6:20pm   2 Most recent comment from Miloš Jovanović:Hi, Jason Thanks for reaching out to usAs the custom posts/fields, are a part of the WordPress database; pulling this data can only be done through MySQL query-based tables. Please note: Using this ... Pascal Warning alert & recurring appointmentsClosed   Amelia   Updated January 18, 2023 at 6:15pm   11 Most recent comment from Miloš Jovanović:Hi, Pascal Thank you once again for reporting this behaviour for us.Our QA Team has confirmed that this is perhaps a potential bug,so it is added to the list of tasks for our developers to conduct ... Jens De Clercq Appointment after opening hoursClosed   Amelia   Updated January 18, 2023 at 6:08pm   3 Most recent comment from Aleksandar Vuković:Hey Jens.Thank you for letting us know the issue has been resolved!Please feel free to reach out to us if you have any further questions or concerns! Erik Isberg Build a membership site with a datasetClosed Pre-purchase questions for wpDataTables   Updated January 18, 2023 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, Erik Thanks for reaching out to us - Our plugin does not have any capability to limit access to a table/post/or page for logged users/members , and to restrict/block access for others; but you sh ... Robert William Walker Broken linkClosed Pre-purchase questions for wpDataTables   Updated January 18, 2023 at 5:37pm   17 Most recent comment from Miloš Jovanović:Hi, Robert Thank you for sharing these setting details with us.Yes, it does make sense, if these values were set perhaps too low, then your WordPress server might have had issues due to that,  in o ... Edward Keeley Moved WebsiteClosed   wpDataTables   Updated January 18, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, EdwardSorry for the delay-When you migrate the site, the tables' names are updated,  but the command for pulling the table from the database,  and the table's database name remains th ... Daniel int vs FloatClosed   wpDataTables   Updated January 18, 2023 at 5:05pm   3 Most recent comment from Miloš Jovanović:Hi, Daniel Sorry for the delayed response.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to cr ... Kara download link never workedClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Kara,Thank you for purchasing the Amelia plugin.We will have to perform checks in regard to this issue. In the meantime, here is the latest version of the Amelia plugin attached to this respons ...