As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Antonio Moreira Da silva Problème téléphone et email obligatoireClosed   Amelia   Updated February 1, 2023 at 10:40am   4 Most recent comment from Marko Davidović:Hello Antonio Moreira Da Silva, You are most welcome, and we are glad that we were able to help you. IMy apologies if I already asked this before, but may I ask you for a small favor if you don’t m ... Barbara Thieme Zoom link only after paymentClosed   Amelia   Updated February 1, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello Barbara, Thank you for reaching out to us.This is how it works we can not have access to information when money is in your account. You can try and send only pending notifications and once you g ... María Antonia Orozco notificationsClosed   Amelia   Updated January 31, 2023 at 9:59pm   2 Most recent comment from Uroš Jovanović:Hello María,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... ailen cury Problem with the update of the pluginsClosed   wpDataTables   Updated January 31, 2023 at 8:09pm   2 Most recent comment from Miloš Jovanović:Hi, ailen  Thanks for reaching out to us.This could be an issue with the SSL certificate on your site. There is a workaround for this issue. You can edit a PHP file on your FTP in the plugin folder, ... Jay Clark Date Sorting and by default reads the date as European Format when its not.Closed   wpDataTables   Updated January 31, 2023 at 7:58pm   4 Most recent comment from Miloš Jovanović:Hi, Jay  Thank you, i think i can realise the issue now. I do notice that if i try to click to sort in any direction on either Date column, it just does not respond at all, while the other columns ... stephanie barry woods Coupon Code is case sensitiveClosed   Amelia   Updated January 31, 2023 at 7:03pm   3 Most recent comment from Miloš Jovanović:Hi, Stephanie Good news. We managed to make a workaround, it is possible to achieve this if you go to your WordPress database via any Database management Tool, for example PHPMyAdmin, then find this A ... Farouk Few QuestionsClosed Pre-purchase questions for Amelia   Updated January 31, 2023 at 4:12pm   2 Most recent comment from Miloš Jovanović:Hi, Farouk Thanks for reaching out to us - We don't have a built-in solution that can limit which users can "see the booking", or to limit which users can book, if you post the Booking element o ... Wolfram Support for CalDav calendar synchronizationClosed Pre-purchase questions for Amelia   Updated January 31, 2023 at 3:02pm   2 Most recent comment from Miloš Jovanović:Hi, Wolfram  Thanks for reaching out to us - At this time we don't have any native integration to synchronize Amelia with CalDav. But you can suggest this as a future improvement, if you wish. ... Breanna Tarvin Refund Please!Closed   Amelia   Updated January 31, 2023 at 2:04pm   9 Most recent comment from Uroš Jovanović:Hello Breanna,Thank you for reaching back out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configu ... Aymeric continuation of ticket #3179605 - Sms serviceClosed   Amelia   Updated January 31, 2023 at 1:51pm   9 Most recent comment from Miloš Jovanović:Hi, Aymeric  Yes, it is possible that the hosting provider did something while they were doing their tests, perhaps they whitelisted our SMS server IP at some point. In either case, it does seem tha ... Carrie Bruno changing button color for eventssClosed   Amelia   Updated January 31, 2023 at 1:44pm   8 Most recent comment from Uroš Jovanović:Hello Carrie,Please check the following article on how to do that.Looking forward to hearing from you. Johannes Add events to cart with own form?Closed Pre-purchase questions for Amelia   Updated January 31, 2023 at 1:18pm   2 Most recent comment from Uroš Jovanović:Hello Johannes,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Roshan Crasta Services/packagesClosed   Amelia   Updated January 31, 2023 at 1:14pm   6 Most recent comment from Marko Davidović:Hello Roshan, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Glenn Sherman Change existing formClosed   Amelia   Updated January 31, 2023 at 1:00pm   8 Most recent comment from Uroš Jovanović:Hello Glenn,Thank you for reaching back out to us.1. Are the custom fields displayed on the back end now?2. The only option is to check it out on the page. You could set up a private page for that pu ... chamara Custom Field is not showingClosed   Amelia   Updated January 31, 2023 at 12:50pm   17 Most recent comment from Uroš Jovanović:Hello Chamara,Can you please try to add the code in functions.php of your theme or child theme and let me know if that works for you?Looking forward to your reply.