We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Kern Request a featureClosed Pre-purchase questions for Amelia   Updated January 22, 2023 at 11:26pm   6 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for clearing that up.There is an option to hide the information from the employee using CSS. I could provide you with that CSS one you need when you set up a plugin.Please let ... Raquel Garcia Change "On site"Closed   Amelia   Updated January 20, 2023 at 9:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Taisa.Of course, you only need to replace the shortcode and then access the Customize Step-by-Step 2.0 section.It can be found under Payments section. Nathan CC in notificationsClosed   Amelia   Updated January 20, 2023 at 9:03pm   3 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Nathan.Please feel free to reach out to us if you have any questions or concerns! thomas djoudi Notification fieldClosed   Amelia   Updated January 20, 2023 at 8:57pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Thomas.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Spiros Amelia booking timeslotsClosed   Amelia   Updated January 20, 2023 at 8:56pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Spiros.Please feel free to reach out to us if you have any further questions or concerns! Devan Amelia-WooCommerce Connection - Wrong Appointment BookedClosed   Amelia   Updated January 20, 2023 at 8:06pm   4 Most recent comment from Aleksandar Vuković:Hi again Devan.Sorry, but I wasn't able to log in with those credentials:Can you please check them out and let me know? Urban Rüegg Pressing Enter submits page, but no update of the cellClosed   wpDataTables   Updated January 20, 2023 at 7:09pm   10 Most recent comment from Miloš Jovanović:Hi, Urban No problem at all, i am happy to advise.I was also not 100% sure if that was the default behaviour,  but our developers and QA Team explained everything, so i will thank them for that.W ... John Paul Balagolan Adding search button in advanced filter form above the tableClosed   wpDataTables   Updated January 20, 2023 at 7:04pm   2 Most recent comment from Miloš Jovanović:Hi, John Thanks for reaching out to us- At this time, we don't have any built-in solution to achieve this, but you can suggest it to our developers - they will do their best to make a solution ... seagull Variable Product PricesClosed Pre-purchase questions for Amelia   Updated January 20, 2023 at 5:49pm   2 Most recent comment from Miloš Jovanović:Hi, seagull  Thanks for showing interest in Amelia. - We have a native integration with WooCommerce. First, we will explain how the logic between Amelia bookings and WooCommerce Products with the co ... Andrew Adding a list to the columnsClosed   wpDataTables   Updated January 20, 2023 at 5:12pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew  Thanks for reaching out to us If i understood your goal,  you would like to manually make a list of available values for filtering in a column, regardless of which values are in the cel ... Suresh Rathore Security pluginClosed   wpDataTables   Updated January 20, 2023 at 4:51pm   2 Most recent comment from Miloš Jovanović:Hi, Suresh Thanks for reaching out to usWe are not very familiar with security plugins, to be honest, so we can't say which ones might be the best to use.I think that you can't go wrong ... r Integrate with open source video confirance JitsiClosed   Amelia   Updated January 20, 2023 at 1:37pm   4 Most recent comment from Marko Davidović:Hello again,It doesn't matter on how many places the suggestion is suggested, it can be suggested in ten places 10 times, we will review it and it will be counted as 100 votes. Each customer can ... Percival Import events & front end namesClosed   Amelia   Updated January 20, 2023 at 1:31pm   2 Most recent comment from Marko Davidović:Hello Percival, Thank you for reaching out to us.1. Unfortunately, You can not import Events. But if you have only 10 events that are repeated through out the year, in that case you can create only t ... Brady S. Szabo choosing specific mix and match services from a packageClosed   Amelia   Updated January 20, 2023 at 1:26pm   4 Most recent comment from Marko Davidović:Hello Brady,I'm not quite sure what are you asking us and if there are any issues?Looking forward to your reply.  Adrian Fisse can get calendar selection workingClosed   Amelia   Updated January 20, 2023 at 1:09pm   4 Most recent comment from Marko Davidović:Hello Adrian,We are delighted to hear that everything has been resolved.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish ...