We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fernando PAGO DE WPDataTables POR PAYPALClosed Pre-purchase questions for wpDataTables   Updated January 19, 2023 at 2:21pm   8 Most recent comment from Aleksandar Vuković:Hello Fernando.This is the notice that informs you that our reseller, Paddle, wasn't able to charge you for the purchase since the payment was declined by your bank(s).They may see it as a fraud ... Montarko Plugin is Not DownloadingClosed   Amelia   Updated January 19, 2023 at 2:03pm   3 Most recent comment from Aleksandar Vuković:Here you go. Kessy Juma Mrisho Applying callbacks for multiple chartsClosed   wpDataTables   Updated January 26, 2023 at 2:46pm   8 Most recent comment from Miloš Jovanović:Hi, Kessy JumaApology for all the waiting time.We did our best with our 2nd level Team to find any kind of a working example that might help you create your custom callback for your use-case,but unfo ... r How to add fee for paypal paymentClosed   Amelia   Updated January 19, 2023 at 1:47pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option for additional fees in Amelia. You can only set the price per appointment. ... Herito Telecom & ICT BarbershopClosed   Amelia   Updated January 19, 2023 at 1:47pm   21 Most recent comment from Uroš Jovanović:Hello,The ticket will remain open until we confirm that it works fine for your customer.Please let me know if you have any other questions. ROLAND H. FEUSI Language settingClosed   Amelia   Updated January 19, 2023 at 1:08pm   4 Most recent comment from Marko Davidović:Hello Roland, You are most welcome, and we are glad to hear that everything is fine now. If you have any more questions please open another ticket and we will gladly help you there. We wish you all th ... Erika van Wijk Decrease number of services after packageClosed   Amelia   Updated January 19, 2023 at 12:24pm   6 Most recent comment from Uroš Jovanović:Hello Erika,Glad to be able to assist you.Please let me know if you have any other questions. Cédric Becker Explain me more about the packages for Multiple services in same timeClosed   Amelia   Updated January 19, 2023 at 12:05pm   10 Most recent comment from Uroš Jovanović:Hello Cédric,Thank you very much for your feedback.Please let me know if you have any other questions. Scott Regan Styling buttons within a tableClosed   wpDataTables   Updated January 19, 2023 at 11:44am   8 Most recent comment from Miloš Jovanović:Hi, ScottSorry for the delay-That is strange, it seems that you have a Lifetime licence as far as i see, it should not tell you that your purchase code is not valid.If you wish, we can check that for ... Fabio Silva Gerência domínio não apareceClosed   Amelia   Updated January 19, 2023 at 11:39am   2 Most recent comment from Marko Davidović:Hello Fabio, Thank you for reaching out to us.Did you redeem all 5 codes?If you purchase 5 AppSumo codes, which are then stacked through https://wpamelia.com/appsumo/ in order to receive the installat ... Anthony O Connell %zoom_host_url is not showing up as i want to send my zoom links via emailClosed   Amelia   Updated January 19, 2023 at 11:23am   2 Most recent comment from Marko Davidović:Hello Anthony, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best.  RICHARD HUGHES Other CMS'sClosed Pre-purchase questions for Amelia   Updated January 19, 2023 at 11:00am   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for your suggestion.Please let us know if you have any other questions. Zeki Location based pricingClosed Pre-purchase questions for Amelia   Updated January 19, 2023 at 10:09am   3 Most recent comment from Uroš Jovanović:Hello Zeki,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Charlys Amelia Services systemClosed   Amelia   Updated January 19, 2023 at 9:53am   4 Most recent comment from Aleksandar Vuković:Hi again Charlys.By 'the number of people in your establishment' do you mean employees? You control how many appointments you have, so you get to determine the number of people you'll ... Darryl All Amelia Zoom Synchronization StoppedClosed   Amelia   Updated January 19, 2023 at 9:26am   10 Most recent comment from Marko Davidović:Hello Darryl,We are glad to hear that everything is fine now in regard to this. Regarding this ticket https://tmsplugins.ticksy.com/ticket/3203404/ it was assigned to my colleague and I can see that h ...