We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Theophane Shin WP Amelia APIClosed   Amelia   Updated January 18, 2023 at 2:22pm   2 Most recent comment from Marko Davidović:Hello Theophane, Thank you for reaching out to us.Unfortunately, no, we have API Routes for Amelia, but most of them are protected and depend on the permissions that are set in WordPress Accounts. Yo ... Johanna Dreyer Calendar IntegrationClosed Pre-purchase questions for Amelia   Updated January 18, 2023 at 2:10pm   3 Most recent comment from Marko Davidović:Hello Johanna, Thank you for your interest in our product.We are glad to hear that you have resolved the issue, but we do not have integrations with iCal at this time. I'll kindly ask you to add ... Pepe Employee Panel front-end ERRORClosed   Amelia   Updated January 18, 2023 at 2:09pm   2 Most recent comment from Marko Davidović:Hello Pepe, Thank you for reaching out to us. We have u bug that is related to this issue. At this time this should be set in the back end. Our developers are working on resolving this issue and it s ... emmanuel kuforiji Sales Discount Wasn't AppliedClosed   Amelia   Updated January 18, 2023 at 1:55pm   5 Most recent comment from Marko Davidović:Hello again Emmanuel,Glad to hear that. This can take up to 5 to 7 working days but you will get it do not worry.We wish you all the best. Have a nice day.  Gil Question about durations and slotClosed   Amelia   Updated January 18, 2023 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Gil.The duration of the service needs to fit in the working hours of the employees, so if your services last 2 hours, you won't be able to create a period from 22:00 - 23:30.What you can d ... Lindsay Error booking 24 hour long serviceClosed   Amelia   Updated January 18, 2023 at 1:12pm   3 Most recent comment from Uroš Jovanović:Hello Lindsay,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. cindi Appointment Now Populating on DashboardClosed   Amelia   Updated January 18, 2023 at 11:25am   2 Most recent comment from Marko Davidović:Hello Cindi, Thank you for reaching out to us.Please try and purge the cache and check the time frame for the appointments. You are searching for an appointment from 17 to 23 January. Looking forward ... Robert Sanchez Packages vs sessionsClosed Pre-purchase questions for Amelia   Updated January 18, 2023 at 11:14am   4 Most recent comment from Marko Davidović:Hello Robert,We thank you for that. We will look into it. We wish you all the best. Have a nice day.  Claudia Kamm Rescheduling allows overlapping appointmentsClosed   Amelia   Updated January 18, 2023 at 10:19am   24 Most recent comment from Marko Davidović:Hello Matt,Please do, feel free to forward our responses. Whatever test scenario we try we can not replicate the issue and Amelia is designed to prevent double booking.We wish you all the best. Have a ... Jennifer Allen Services keeps showing up as Pending, when everything says they should be approved.Closed   Amelia   Updated January 18, 2023 at 10:12am   10 Most recent comment from Marko Davidović:Hello Jennifer, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Manuela whatsapp notification settings not showingClosed   Amelia   Updated January 18, 2023 at 9:27am   4 Most recent comment from Marko Davidović:Hello Manuela, We are glad to hear that everything is resolved. If you have any more questions please another ticket and we will gladly help you there. We wish you all the best. Have a nice day.  Larry Kolinek conversion tracking for google adsClosed Pre-purchase questions for Amelia   Updated January 18, 2023 at 9:22am   2 Most recent comment from Marko Davidović:Hello Larry, Thank you for your interest in our product.1.  Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link ... OCNSMedia Time windowsClosed   Amelia   Updated January 18, 2023 at 9:06am   4 Most recent comment from Marko Davidović:Hello, Unfortunately currently this feature is not built-in in Amelia. Each servise can have different buffer time, and you can set it in services/edit service. Unfortunately, you can not set a buffer ... Ashley Use woo commerce for only packagesClosed   Amelia   Updated January 18, 2023 at 8:56am   3 Most recent comment from Marko Davidović:Hello Ashley, Thank you for reaching out to us.1. When customers buy and pay in WooCommerce you have option in settings/payments that after the payment they are redirected to Amelia thank you page2.  ... Juliette Problem with Amelia configurationClosed   Amelia   Updated January 18, 2023 at 8:39am   4 Most recent comment from Marko Davidović:Hello Juliette,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ...