We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevin Richter Package Appointment Frontend issuesClosed   Amelia   Updated January 23, 2023 at 11:41am   2 Most recent comment from Uroš Jovanović:Hello Kevin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Frank pre-sales question about SMSClosed Pre-purchase questions for Amelia   Updated January 23, 2023 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Frank,Thank you for expressing interest in the Amelia plugin.At the moment, SMS messages can only be sent out when the customer books/reschedules/cancel the appointment or it can also be schedu ... Daniel Köhler Reducing booking processClosed   Amelia   Updated January 23, 2023 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.To hide the category from the front-end selection, you need to preselect the category using the shortcode:[ameliastepbooking category=1] if you want to ... Franck Curli Refund customersClosed   Amelia   Updated January 23, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Franck,Thank you for reaching back out to us.There is currently no integration with Microsoft Teams, but we have a plan to implement it in one of the future updates, but there is no ETA on this. ... Property calendar not loadingClosed Pre-purchase questions for Amelia   Updated January 23, 2023 at 10:12am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Kevin FeaturesClosed Pre-purchase questions for Amelia   Updated January 23, 2023 at 10:05am   2 Most recent comment from Uroš Jovanović:Hello Kevin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Isaac Step by step needs for a little boat tour appointment websiteClosed Pre-purchase questions for Amelia   Updated January 23, 2023 at 8:29am   2 Most recent comment from Marko Davidović:Hello Isaac, Thank you for reaching out to us.1. Select date - Customer can choose the date and time 2. Select a specific duration of the tour (2, 4 or 6 hours) - Yes, of course you decide how long wi ... SANNE Service & packagesClosed   Amelia   Updated January 23, 2023 at 8:22am   4 Most recent comment from Marko Davidović:Hello Sanne, Thank you for reaching out to us. And Brady thank you for helping Sanne.We have this shortcode for packages [ameliabooking show=packages] if you have Packages enabled, and you only want ... Matt Difference between pro and developer plansClosed Pre-purchase questions for Amelia   Updated January 23, 2023 at 7:41am   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for your interest in our product. At this time the only difference is in the number of domains. In the future, we plan to implement a white-label option and this option will be a ... Massimo Limite numero prenotazioni a un determinato servizioClosed   Amelia   Updated January 23, 2023 at 7:37am   2 Most recent comment from Marko Davidović:Hello Massimo, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia doesn't have a feature where you can set the maximum booking per day, it ... Juliette Problem with Amelia configurationClosed   Amelia   Updated January 23, 2023 at 7:29am   2 Most recent comment from Marko Davidović:Hello Juliette, Thank you for reaching out to us. We went on your site but as far as we can see everything is working fine We do not see such an issue on your site.  emmanuel kuforiji RESOLVEDClosed   Amelia   Updated January 23, 2023 at 7:23am   2 Most recent comment from Marko Davidović:Hello Emmanuel, We thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you this SMS coupon 0739145B. When you got ... Jacques Bug with booking formClosed   Amelia   Updated January 23, 2023 at 7:22am   4 Most recent comment from Marko Davidović:Hello Jacques, Can we install the new 6.0 version of Amelia on your site on a test page so that we can test the issue? Our booking form in 6.0 works so this is a specific issue on your site and we nee ... LÏV HOUSE Bugs on the platformClosed   Amelia   Updated January 23, 2023 at 7:19am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to differ ... Francesca Kendall Allowing to book appts over other apptsClosed   Amelia   Updated January 22, 2023 at 11:54pm   3 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.We have isolated this issue and passed it to our developers to fix the issue as soon as possible.Please let me know if you have any other questions.