Is there a way to have Amelia pass the Zoom link into the Google Calendar Details/Information Section for EVENTS?
We have tried using the custom location field to pass through the zoom link using %zoom_join_url_date_time% with no success. We've also tried including that same code in the integration settings for Google Calendar in the Event Description section, (along with a few other items, none of which are working) --this Events Description seems to only pass the first line in the description of the event anywhere (Zoom or Google).
Thanks for any help you can provide.
Thank you for purchasing our product, and for reaching out to us.
User or appointment details can be displayed in Google Calendar. You just need to put placeholders in Event Description filed that you can find in settings/integrations/Google Calendar
There you can choose which detail will appear in your Google Calendar.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Marko [email protected]
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We have tried that using %zoom_join_url_date_time% (as explained in the original ticket) among other codes and none of them work. Are there any other alternatives for this?
This is possible only for emplyoees. Can you please tell us are you try to achieve this for employees or for customers?
Looking forward to your reply.
Both ideally, but at least for the employee. We'd like to be able to have that link passed to both customers and employees. But if only employees is possible, we would like if that worked.
Besides sending the Zoom link in notifications, you can also find it inside the appointments and events information.
If you are looking like an employee/admin or manager user in Amelia for the appointment you will find a link once you click on the appointment in the appointments list or if you click on the “Edit” appointment option and then open the Zoom tab.
Also, you can add this to Google integrations like this (if this done not work we would need admin credential to test this out)
You will see two links there, one for the host and one for the participant, so if you need to send a link to the customer again you can send them a link for the participants. If, on the other hand, you are looking for the link in events, open the Event page, click “Edit” Event and you will see both links right away below the date and time settings.
Customers can also find their link if they access their Front-end Customers Panel. The link will be shown once they click on the three dots icon next to the appointment/event and click on “Join Zoom Meeting”.
As for customers at the moment, you can add the URL through the database, but please note that it will come up as HTML:
So, it's a bit ugly, but at least it works.
To do that, you need to access the wp_options table in your database, and in there search for "amelia_settings" in the "option_name" column. It will return one row, so you need to edit it. Look for “ics” and you'll see this:
Modify the appointment, so it looks like this:
"appointment":"Zoom Join: %zoom_join_url%"
And that's it.
We'll work on a better solution in the future.
This fix suggested below, editing the database didn't work, but I discovered a different workaround which other users might be able to make use of if facing the same issue with the Zoom Link not passing through into the ics file information:
This solution does not pass through the HTML and it shows up neatly in the calendar in the location line.
Looking forward to the actual fix when it comes through. This ticket can now be closed.
Attached files: Screenshot 2023-01-27 at 6.14.05 PM.png Screenshot 2023-01-27 at 6.17.43 PM.png Screenshot 2023-01-27 at 6.18.36 PM.png
That is great to hear and thank you so much for sharing this solution with us and with other users.
Have a nice day.