We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jürgen Winkler Time is not displayed during appointment selectionClosed   Amelia   Updated March 29, 2023 at 11:15am   8 Most recent comment from Uroš Jovanović:Hello Jürgen,The issue was with the Date and time formats on the WordPress general settings page.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind? ... Ahsan Ramzan Minimum time required before bookingClosed Pre-purchase questions for Amelia   Updated March 29, 2023 at 11:09am   8 Most recent comment from Uroš Jovanović:Hello Ahsan,I cannot tell you that at the moment as our developers are working on plenty of new features.Will let you know as soon as possible.Thank you for your patience. Gretchen User InterfaceClosed   Amelia   Updated March 29, 2023 at 11:00am   4 Most recent comment from Uroš Jovanović:Hello Gretchen,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... atelierdosul payment link stripe Empty on email notificationsClosed   Amelia   Updated March 29, 2023 at 10:32am   9 Most recent comment from Uroš Jovanović:Hello,It works fine from my end, the appointments are displayed on the back end.I am asking for a staging website as we would need to perform advanced checks, it works fine from my end and we cannot r ... Eline Jousseaume PROBLEM PACKAGE 10 APPOINTMENTSClosed   Amelia   Updated March 29, 2023 at 10:14am   4 Most recent comment from Uroš Jovanović:Hello Eline,I have responded to your message on Google Chat again.Looking forward to your reply. Heim DisplayClosed   Amelia   Updated March 29, 2023 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Heim,Thank you for reaching out to us.We have the plan to implement this in the future, but there is no ETA on this.Please let me know if you have any other questions. rodolphe pottier price for children and select more serviceClosed   Amelia   Updated March 29, 2023 at 9:12am   4 Most recent comment from Marko Davidović:Hello Rodolphe,It is planned but we do not have an eta at this time. For now you can achieve this with our extras option as mentioned in the previous reply. this is the best option at this time. Wee t ... Antoinette Smith Booking Form has my information prefilled instead of leaving blank for customersClosed   Amelia   Updated March 29, 2023 at 9:02am   2 Most recent comment from Marko Davidović:Hello Antoinette, Thank you for reaching out to us.This happens to you because you are trying to book while you are logged in to WordPress. When your customer tries to book the fields will be empty as ... Laurent Galopier Step-by-Step Booking Form 2.0Closed   Amelia   Updated March 29, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Laurent, Thank you for reaching out to us.You need to replace the old shortcode with the new one that is [ameliastepbooking] and after that purge the cache and the new one should appear.Hope thi ... Kris Amelia Step By Step Booking Not WorkingClosed   Amelia   Updated March 29, 2023 at 7:57am   4 Most recent comment from Uroš Jovanović:Hello Kris,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Alan Employee dropdown stopped workingClosed   Amelia   Updated March 29, 2023 at 7:36am   4 Most recent comment from Uroš Jovanović:Hello Alan,Thank you for the update on this.Please let me know if you have any other questions. Matthew Chatfield Booking timesClosed   Amelia   Updated March 29, 2023 at 7:29am   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.For that purpose, you need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me know i ... RAJ BALAN error message when zoom is integrated-Closed   Amelia   Updated March 29, 2023 at 5:44am   2 Most recent comment from Marko Davidović:Hello Raj, Thank you for reaching out to us.We will try to help as best as we can. Once you set up the Zoom Settings you would need to connect your employees/events with zoom hosts. To connect employ ... Thiago Carvalho Create notification not workingClosed   Amelia   Updated March 28, 2023 at 6:34pm   6 Most recent comment from Aleksandar Vuković:Thank you for the review, Thiago!Uros is out of the office, so I'll provide you with the SMS coupon: 7F343DF3Please feel free to reach out to us if you have any further questions or concerns! Brian Duffy You did not resolve my Premium purchase problemClosed Pre-purchase questions for wpDataTables   Updated March 28, 2023 at 6:31pm   2 Most recent comment from Miloš Jovanović:Hi, Brian.We are happy to see that Paddle has helped you resolve that issue on the related ticket 3332745.We will be here if you have any other questions, or if you need any assistance with using ou ...