We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

cesar ​I am not allowing to target a CSV file hereClosed Pre-purchase questions for wpDataTables   Updated March 30, 2023 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hi, cesar.Sorry for the delay.If i understand, it seems that no dropdowns are working in your wpDataTables?This might be a conflict with the Bootstrap of your current Theme,or perhaps with another pl ... Mark Ng Payment Issue?Closed   Amelia   Updated March 30, 2023 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... eat and walk Multiple bookings for same serviceClosed   Amelia   Updated March 30, 2023 at 1:17pm   2 Most recent comment from Marko Davidović:Hello,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment ... Chirantan Change appointment layout for employeesClosed   Amelia   Updated March 30, 2023 at 12:58pm   6 Most recent comment from Marko Davidović:Hello Chirantan,We are glad if we were bale to help you in any way. As for other suggestions, we cannot promise anything at this time, but we hope that they will be implemented also.If you have any mo ... Mj soueidan Question about payment add onClosed Pre-purchase questions for Amelia   Updated March 30, 2023 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Mj soueidan, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.Amelia itself doesn't handle the payments but we have integration wi ... Tobias Müller Custom Notifications for AppointmentsClosed   Amelia   Updated March 30, 2023 at 11:42am   11 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Muzamil Iftikhar Update IssueClosed   Amelia   Updated March 30, 2023 at 11:40am   15 Most recent comment from Aleksandar Vuković:Hello again Shantanu.Thank you very much for letting me know that the issue has been resolved.Please feel free to reach out to us if you have any further questions or concerns! Nomi Amelia is not working properly with custom pluginClosed   Amelia   Updated March 30, 2023 at 11:36am   13 Most recent comment from Uroš Jovanović:Hello Nomi,Glad to be able to assist you and let me know if you have any other questions. Ellie Doyle Set upClosed   Amelia   Updated March 30, 2023 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Ellie,Thank you for reaching out to us.There is an option to set different pricing depending on the date when your attendee is booking the event. By enabling the option “Pricing by Date Rang ... [email protected] Amelia Notification FunctionsClosed   Amelia   Updated March 30, 2023 at 11:25am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.1. The customer is billed for the appointed no matter if you set the status of the appointment as pending or approved. And if you set it to pending and you deci ... Robin Tindall Static meeting link per employeeClosed   Amelia   Updated March 30, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you are using zoom or google meet with Amelia then for each appointment new link will ... Nelson Appointment confirmation by customerClosed   Amelia   Updated March 30, 2023 at 9:23am   4 Most recent comment from Marko Davidović:Hello Nelson,I can agree and I can forward this to our developer but I can not make any promises also I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia ... Justin Amelia breaks Site when active (Error 500)Closed   Amelia   Updated March 30, 2023 at 8:52am   4 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.We are glad to hear that everything is fine now and thank you for sharing this with us. In case that some other users have the same issue we will shared ... eduardo step-by-step-booking-form-2-0Closed   Amelia   Updated March 30, 2023 at 8:51am   9 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... SEBASTIAN TAYLOR Collapsible FiltersClosed   wpDataTables   Updated March 29, 2023 at 8:25pm   6 Most recent comment from Miloš Jovanović:Hi, seb. No problem, i am happy to put in a bit of extra effort to advise. Anything else that we could assist with, please don't hesitate to create new tickets. Thank you.