As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

justin I've created custom address field now what?Closed   Amelia   Updated April 7, 2023 at 12:53pm   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us.When you create a custom field you need to add it to service or eventsAnd then it will show on your booking form.Hope this helps.If you have any more que ... Gerhard Reus Don't assign EmployeeClosed   Amelia   Updated April 7, 2023 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.Yes, that makes sense. Service work hours depend on employee work hours so you need to assign one. You can create a fake employee and call him whatever ... Roger Murillo Zelle PaymentsClosed   Amelia   Updated April 7, 2023 at 12:24pm   2 Most recent comment from Uroš Jovanović:Hello Roger,Thank you for reaching out to us.At the moment, we do not have a native integration, but you can configure it with WooCommerce with the following plugin.Please let me know if you have any ... Jeffrey Lakes System Time SettingClosed   Amelia   Updated April 7, 2023 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Jeffrey,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Corinne FEMENIA Integration ZOOMClosed   Amelia   Updated April 7, 2023 at 12:09pm   4 Most recent comment from Marko Davidović:Hello Corinne,As far as we can see in your screenshots everything is fine. There is no separate button for events and Zoom. When you connect the Zoom user to the event as you didThat is it, then the ... Kessy Juma Mrisho Ability to select items from table in fron-endClosed   Report Builder for wpDataTables   Updated April 7, 2023 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi, Kessy.We had a couple of other users who requested this use-case solution before,but unfortunately, we still do not have an option where a user could select several rows,and then do an action on ... Gerhard Reus Custom Fields Appointment Booking LayoutClosed   Amelia   Updated April 7, 2023 at 11:22am   3 Most recent comment from Marko Davidović:Hello again Gerhard, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://f ... Michael Cowdroy Days Off not showing on CalendarClosed   Amelia   Updated April 7, 2023 at 11:18am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Days of do not show on Amelia's calendar, when an employee is not available for booking that area is greyed out. This is how Amelia is designed.I& ... Daria one employee for two locationsClosed   Amelia   Updated April 7, 2023 at 11:01am   2 Most recent comment from Marko Davidović:Hello Daria, Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Jay Creating a button for Users to delete/withdraw their submissions (Lite Version)Closed Pre-purchase questions for wpDataTables   Updated April 7, 2023 at 10:40am   4 Most recent comment from Miloš Jovanović:Hi, Jay.No problem, i am happy to advise.We will go through your other open tickets as well, as soon as possible.Thank you, and of course - don't hesitate to open new tickets for any other questi ... Eoin Issue with add to cart for non logged in userClosed   Amelia   Updated April 7, 2023 at 10:22am   6 Most recent comment from Uroš Jovanović:Hello Eoin,Thank you very much for your patience.When this kind of issue occurs, where the product in WooCommerce is not displayed when the user is not logged in, this is due to some security measure ... Roger Murillo TimeZoneClosed   Amelia   Updated April 7, 2023 at 10:07am   2 Most recent comment from Marko Davidović:Hello Roger, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Also please check your employee time zone in employee ... Adam PAYMENTS FOR PENDING APPOINTMENTSClosed Pre-purchase questions for Amelia   Updated April 7, 2023 at 10:03am   4 Most recent comment from Marko Davidović:Hello Gerhard,If you have some questions or suggestions please open your own ticket there is no need to disturb Adam. Since he will get your message and then my response.Hope you understand. Also, y ... Olav activationClosed   Amelia   Updated April 7, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us.All plugins and add-ons are activated through the Settings tab for that specific plugin: Amelia: If you purchased the plugin through the Envato marketplac ... Craig Flint Customizing the Step by Step v2Closed   Amelia   Updated April 7, 2023 at 9:23am   5 Most recent comment from Marko Davidović:Hello Craig,We are glad that everything is fine now.If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Hav ...